Quantum of the Seas

I was very very disappointed with the service, staff, food, and people onboard... Service sucked, My stateroom host wasn’t consistent and I hardly ever seen her or got welcomed by her. The Man that was serving the ice cream cones had no gloves and we complained about that.

The Quantum of the Seas Ship is the largest ship I have ever cruised on. The state of the art theaters are outstanding. There are many venues to keep you busy and interested.

Quantum of the Seas is an unbelievably beautiful ship. It is brand new and gorgeous beyond expectations. The artwork throughout is stunning and the public areas are so beautiful.  I stayed in the owner suite and it was so roomy and deluxe. We were treated like royalty by the crew. Being on a ship that was almost 90% asian passengers may be difficult for some people, however, because we were in a suite, the amenities gave us a break from the general population.  The cruise is definitely catering to the Asian market, so do not be surprised to find that things are not like a RCCL that sails out of the US.  The food in the buffet was geared toward Asian tastes but the specialty restaurants were awesome and great fun. I highly recommend staying in a suite to have the ability to work with a concierge and get a little break from the crowds. Well worth the extra price for access to the private dining room alone!

In a few words it was a nightmare. We not only detour from original planned destination but we ended in a comercial port at Korea where everyone was unprepared to received trourists. Food was distastful, got food poison at the ship reported to guest services. 80 % of the passengers were comoplaining protests were made every night in the ship. We were unable to shop or enjoy our staying at the ship. Our suite did not have TV or cable, toilet was leaking or cloged. Fortunately we bought another room and were able to use toilets. Among other unpleasant experiences we had. Please provide an adress were I can write in detail all this terrible experience we had. 

During this first leg of a repositioning cruise from New Jersey to Shanghai the ship was full, but did not seem so, except for when we were in some of the more popular restaurants or at the blockbuster show (Mama Mia). The dynamic dining had it's problems, but the restaurants had great food, for the most part.

Cabin was a standard balcony and was well laid out. Good service from room attendant. Good variety of entertainment, but not a lot of activities during the day for so  many people - over 4000. Pretty rocky ride during the transatlantic crossing. 

Awful internet service! Only one our iPads had connectivity (very slow) and we purchased a package for two. No reimbursement offers.