Terrible

Item: Quantum of the Seas
Rating: 3.3
Author: bbyacedj

Quantum of the Seas Cruise Review to Alaska - Inside Passage

bbyacedj

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 11

Overall rating:

3.3 out of 5

Verified Review

7 Night Alaska Experience (Seattle Roundtrip)

Sail date: September 09, 2024

Ship: Quantum of the Seas

Cabin type: Balcony

Cabin number: 7270

Traveled as: Singles/Friends

Reviewed: 2 months ago

Review summary

They heated refrigerated meds, someone shaved in my room while I was gone, mattress was shot, food at wonderland, windjammer and main dining was pitiful, windjammer cold and old tasting, guest services were very rude and unhelpful, I got charged for things I didn't purchase, wifi didn't work, rc app messenger was 4 hours delayed and no cruise planner, security when coming back on bord were very nasty to everyone. Didn't get things I paid for without a fight. Chose another cruise line.

Embarkation

5 out of 5

Terrible

Ship experiences

Food and Dining

1 out of 5

Food itself was not good except chops was excellent

Onboard Activities

1 out of 5

Basically only trivia and expensive bingo. All activities are about marketing and sales

Entertainment

4 out of 5

Musical show and comedy were amazing

Children's Programs

No children went with me

Service and Staff

5 out of 5

Excellent except guest services

Ship Quality

1 out of 5

No need updates and new mattresses badly

Cabin / Stateroom

1 out of 5

Needs new beds

Ship tip

Chose another cruise line

Thumbs up

Ports of call

Seattle, Washington

5 out of 5

Yes food tour excellent

Thumbs Up 0

Sitka, Alaska

5 out of 5

Yes national park and totem poles

Thumbs Up 0

Skagway, Alaska

5 out of 5

Yes Yukon train

Thumbs Up 0

Juneau, Alaska

5 out of 5

Mendenhall glacier

Thumbs Up 0

Victoria, British Columbia

5 out of 5

Beautiful, did buses to city and China town

Thumbs Up 0

Disembarkation

5 out of 5

9 Comments

Cruisers4Lyfe 1 month ago

Thanks for sharing

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drboiler 1 month ago

something happened forsure. i hope your open to taking our ships in the future. Royal is commited to bringing you the vacation others dream about. We are headed to Yokohama Japan next. Hope you will join us for again.

Thumbs Up 0

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Gwbigdog 2 months ago

Thanks for sharing

Thumbs Up 0

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rgutnumber3 2 months ago

I was on the same cruise with you . Fortunately my experience was totally different than yours. Hope your next cruise will be better.

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javawoody 2 months ago

Strange

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AuntPinkie 2 months ago

Appreciate your feedback. Sorry you had so many issues. Glad you enjoyed your Alaska.

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Shh813 2 months ago

Some shaved in your cabin? I don’t believe that.

Thumbs Up 3

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cruising2004 2 months ago

Sorry this cruise was a disappointment.

Thumbs Up 1

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HeavySeas 2 months ago

Thanks for sharing your cruise experience

Thumbs Up 1

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Other reviews of this sailing

Customer Service is not helpful

We had a great family time.