Enchantment of the Seas

Overall, the cruise was lots of fun! We have two small kids, ages 5 and 8 and they absolutely loved the childcare center. We will definitely cruise again, but likely not on this ship due to the fact that it’s older and lobster is no longer offered for free.

Not enough to do on the ship. Several activities were going on during second seating dining. Spotlight lounge was used I think once for an activity. Also Diamond Lounge was too small for the amount of Diamond members. The hors d'oeuvres and bar area was awkward and cramped. Viking Lounge or Spotlight lounge should have been used for Diamond members.

Bought an excursion was given misinformation about transportation, missed an hour of my excursion had to pay for my own transportation. Asked to speak to supervisor got called back by male that sold excursion and he was rude & unprofessional. Manager called me a liar & didn’t want to refund my hour lost. In the end he said he would however at checkout the discount was not reflected. Had to wait 45 minutes to get price updated. Very upsetting three day trip for my daughter birthday. Doubtful I will go with Royal Caribbean again!

Good ports, good attention, excellent private island

Overall, a good journey. My surprise was the ships condition. Needs a complete repaint. THe staff (especially the cabin and servers) were AMAZING. Great personalities, smiles, helpful. The bartenders were horrible. No personality, no smiles not friendly. The drinks were totally watered down.