Enchantment of the Seas Reviews

2471 reviews




Contributor Level: Deck Hand
4 out of 5

Never again

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Sail Date: / Traveled As: Singles/Friends
With documented evidence of a monster hurricane incoming, this cruise should have never left port. While docked first day in Nassau, news was out that Key West was under mandatory evacuation. We should have immediately returned to Miami but cruise line elected to preserve revenue and remained additional day in Nassau which limited exit options out of Miami in advance of storm. Concern seemed to be to preserve revenue and not safety of passengers. No private island or Key West experience - there should be a refund coming based on inability to deliver all aspects of trip as promised. Will not ever consider this cruise line again and not likely to consider another cruise given how this was handled.

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Contributor Level: Deck Hand
4 out of 5

Cruise shortened; missed 2 of 3 Ports of Call

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Sail Date: / Traveled As: Singles/Friends
I am extremely disappointed. I wanted to cancel due to the impending storm. Was told it would not be refundable. Went on cruise, but less than 36 hours into the cruise, we learn that both Coco Cay and Key West ports of call would be cancelled, and we would return to Miami one day only, BUT OFFERRED NO COMPENSATION!!!!! I did not receive what I paid for.

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Contributor Level: Purser
3 out of 5

I did not like the Enchantment of the Seas cruise

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Sail Date: / Traveled As: Couple
It was our cruise 7 , may be the last , the experiencie no good . Activities borer only Lou Gazzara was really espectacular , meals excelent , problem with poor organization , difficults and many inconvinience . Maybe you must suspend this trip if you now about Irma .. No more cruises at lease with you .

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Contributor Level: Purser
3 out of 5

They Cut the Cruise Short With No Refund

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Sail Date: / Traveled As: Couple
My wife and I had an awful experience. We decided to go on a Royal Caribbean cruise for our honeymoon and were very excited because this was the first cruise we had ever been on. At first the cruise was pretty decent, the food was delicious, the atmosphere was really nice. However, the service was lacking and the crew was not very friendly. Then, on the second day of our cruise, the captain alerted us that the itinerary needed to be changed in order to prepare for the upcoming hurricane Irma. This change cut the cruise short a full day and cancelled two ports of call. The change itself was understandable considering the impending hurricane. What was not understandable was how Royal Caribbean treated the situation. The PA announcements by the bridge were brief and did not contain much information. When we went to Guest services to see if we would be refunded at all, they assured us that some sort of refund was in the works and that they would be giving everyone free internet so that all guests could make necessary travel plans. They said that we would be updated in about an hour. Well the update never came. The next day, the bridge announced that everyone could make free calls to the US via the phone in each stateroom (this apparently was instead of free wifi). However, offering free phone service was useless because we had no way of finding the phone numbers we needed. The entire crew at this point seemed to realize that most of the guests were unhappy, but instead of rallying to provide the best service, they instead became unconcerned with how the guests were doing and began performing their jobs apathetically. The entire atmosphere of the ship changed and everyone was miserable. On the last day my wife and I went back to guest services to check on the status of any refund. While in line, we overheard a manager heatedly debating with a customer who was also upset. The customer was asking about a refund as well, and the manager stated loudly to "check your contract, we don't owe you anything." upon seeing how rudely a manager was handling the situation, we left the line. We realized that Royal Caribbean's attitude was one of "Well, we have you money already, so it sucks to be you". When we got to our room we found the summary of charges to our account. We noticed that we had been refunded an amount for each port of call that was skipped, however the amount was negligible (about 16$ for each port). This action felt like a slap in the face. It felt as if Royal Caribbean had refunded the absolute smallest amount possible in order to appease the guests. Obviously, we were not appeased. The entire cruise was a huge disappointment. My wife and i had planned numerous activities in the cancelled ports of call that we were unable to enjoy, and instead of being refunded a reasonable amount so that we could find other activities on our own and salvage our honeymoon, we felt spit on. We spent an extraordinary amount of money thinking that this would be a once in a lifetime opportunity, and Royal Caribbean made a disaster out of it. We hope that someone will read this and attempt to rectify the situation, because as it stands we will never sail with RC again.

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Contributor Level: Deck Hand
5 out of 5

Amazing time

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Sail Date: / Traveled As: Couple
We had an awesome time, it was my husband 1st time, and he had an amazing time. He's already to plan for next year. We would be well prepared for the unaware fees too that we experienced on the cruise. However, overall amazing time.

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Contributor Level: Purser
5 out of 5

My First Cruise & Definitely Not My Last!!

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Sail Date: / Traveled As: Singles/Friends
This was my first cruise, but it won't be my last. I hope to cruise on another Royal Caribbean ship soon! If the staff on other cruise lines are as good as they were on Royal Caribbean, I'll be impressed! Service was 5 stars all around! This crew knew how to do it, and they were all smiles and relaxed. They made you feel that island spirit the moment you boarded. The Enchantment Of The Seas is an impressive ship! The Centrum (atrium lobby) was quite impressive. I just couldn't get over how smoothly we floated across the ocean. I didn't get sea sick AT ALL, but we did have nothing but smooth days. I loved how the ship was laid out!

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Contributor Level: Purser
5 out of 5

Great 1st Cruise Experience

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Sail Date: / Traveled As: Family (young children)
For being a first time cruiser and not knowing what to expect. I was pleasantly surprised. It was so well organized and had an amazing and friendly staff. I will definitely be planning my next cruise

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Was this review helpful? 5
Contributor Level: Purser
5 out of 5

Excellent quick gettaway

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Sail Date: / Traveled As: Family (older children)
Time away with family is always wonderful. While this ship is smaller than the ones I have cruised on Royal before, it still offered enough time of activities and time of getting away in quiet time together without noise. Of course, CocoCay is amazing - beautiful beach and water for snorkeling.

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Was this review helpful? 3
Contributor Level: Purser
3 out of 5

Didn't meet my expectations

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Sail Date: / Traveled As: Family (young children)
I'll be going with Disney or Carnival next time. This was my third and last time cruising aboard a Royal Caribbean ship. I have cruise on Grandeur and splendor but enchantment was disappointing.

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Contributor Level: Purser
5 out of 5

The good, the bad, and the ugly.

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Sail Date: / Traveled As: Couple
The worst part of the entire experience was the "muster"... you must find a better way to do this. Having all of your guests standing in close quarters for 30-45 minutes in the heat is horrible. I would love to do another cruise, but thinking of going through the muster again makes me think twice, I am not sure if everything else outweighs the misery of that experience.

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Contributor Level: Purser
4 out of 5

wonderful trip!

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Sail Date: / Traveled As: Family (older children)
This was my families first cruise and they are happily SOLD!!! We are planning our next get away with the ENTIRE family!!! THANK you RC!!! Celebrated my son's bdays and it was one of their most memorable bdays!!! 27th and 24th everyone on board made it special!

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Was this review helpful? 4
Contributor Level: Deck Hand
4 out of 5

wonderful trip!

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Sail Date: / Traveled As: Family (older children)
This was my families first cruise and they are happily SOLD!!! We are planning our next get away with the ENTIRE family!!! THANK you RC!!! Celebrated my son's bdays and it was one of their most memorable bdays!!! 27th and 24th everyone on board made it special!

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Contributor Level: Deck Hand
5 out of 5

Good Bahamas

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Sail Date: / Traveled As: Couple
I was a fun trip. The staff was very friendly an very helpful. It was good seeing other places an how they live an the different types of food. An plan on goin on another one soon. This one was for our honeymoon goin to try an get a big group of our family's to go on the next one with us. An go to different ports

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Contributor Level: Purser
5 out of 5

Wonderful Caribbean, Wonderful Peaple.

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Sail Date: / Traveled As: Family (older children)
La alegría, entusiasmo , de la tripulación encabezada por su Capitán Ángel, es impresionante.Tanto la noche del capitán como la despedida fueron Bellas. Todo en ese equipo denota disciplina y conciencia para dar un excelente servicio. Gracias a todos los trabajadores del Royal Caribean Enchantment of the Sea. Esperamos volver con ustedes.

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Contributor Level: Second Mate
2 out of 5

Ship is dated and Worn

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Sail Date: / Traveled As: Couple
I've pretty much covered it already; but I will not cruise again with RCCL. I do not do mega ships; and I feel Celebrity is much better cruise line for me.

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Was this review helpful? 3
Contributor Level: Purser
3 out of 5

Loved the Itinerary, but ...

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Sail Date: / Traveled As: Singles/Friends
There were tons of kids and lots of drunk people on this ship. I chose the itinerary and didn't think about the rest. If you don't want to be around all the drinking, chose a different itinerary.

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Was this review helpful? 3
Contributor Level: Purser
4 out of 5

Great first cruise for my wife

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Sail Date: / Traveled As: Couple
Wonderful overall cruise experience. Staff was helpful, friendly, and provided geear service in thencaib room and dining areas. Had a wonderful time on shore excursions and cruise times.

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Was this review helpful? 4
Contributor Level: Purser
5 out of 5

Our first cruise

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Sail Date: / Traveled As: Couple
The cruise was my first and not the last next year another , a pleasant way to have a vacation a short one but very intense, I never imagine the easy that was traveling in a ship we are very excited to do again , thanks to all Staff who work in this ship and the tripulación and captain.

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Was this review helpful? 4
Contributor Level: Deck Hand
5 out of 5

Old but well kept ship. Very impressed!

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Sail Date: / Traveled As: Family (older children)
Great service. The staff there were amazing. Provided us a pleasant unforgettable experience. Our dining staff from table #70 Wayne, Alpesh, and Guest services Yamelth provided an exceptional, outstanding, and enjoyable experience. I have never received such an above and beyond service like the one they provided to my family. Thank you for having them. The cruise overall was fun. Lots to do. The entertainment can be better. The only time that the night entertainment felt worth it was on the last day when they did the activity with the staff members countries at the end of the cruise. The theater didn't provided to much of a fun show. Maybe more performance based such as acrobats, magic, dancing cultural shows as oppose to a comedian just talking on stage. The food was great. I think the best part of the cruise was the service. Truly amazing.

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Was this review helpful? 4

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