Freedom of the Seas

We had a great cruise experience. Our room attendant, Ralph, was extremely pleasant and kept our room looking great. The cruise director, Mercedes, was awesome. We loved the various shows and her sense of humor. 

Our only complaint was about the food, especially in the dining room. It was well below expectations in quality and the service was poor. We gave up on the dining room after a few days, as the food was not worth the long wait each night. 

Our most pleasant experience was dinner with our waiters & our excursions off the ship.

We were disappointed with the entire experience.  The quality of the food was not what I have experienced in prior RC cruises.  Deserts were not that great and the cheese plate was not what we experienced on past RC cruises. 

We ordered room service for breakfast 3 times and only received it once.  Which was a disappointment because we had early excursions and had no time to eat in the dining area.  The one time we did get breakfast only half was delivered and we had to wait while they brought the other half.  They apologized and brought us treats to make up for it. I have never been disappointed by RC before. 

Then in our room we ran out of toilet paper and had to ask for more.  This was after our room had been serviced and cleaned clearly an overiste. 

We met some really nice bartenders from Jamaica all 4 we met were really nice, friendly and happy. We met others that were not so friendly. 

We were too exhausted from our excursions and the time change to see any shows.  So i cannot comment on that.

our favorite part of the cruise was the service we received from our waiters at dinner and our room server. They all made us feel special despite the thousands of people in the cruise.

the shows and activities on board were varied and of very good quality.

things to improve: add at least one more ice cream station by the pool and keep them open for a longer time.

this was my first cruise, didnt know what to expect. was very thankful the waters were calm. the food was good, not great. the service was excellent. we did wish there was a better drink package available. 1. we do not drink sugary soft drinks, and 2. we are are not heavy alcohol drinkers. it would have been nice if there was lite wine package, one or two glasses with dinner. bottled water should be included at all times. Most of our excursions where good. at least one we thought should have left the ship earlier. we barely made it back on time. all in all it was a good first time experience.

The accommodations on the cruise ship were great as we got a cabin with a balcony. We were a group of 10 and we were all on the same deck. The service was excellent and the customer service desk was very accommodating with money exchange. The food and variety was also good. Some of the excursions were full. It would have been nice if more guided tours with trolley transportation were available. The best part was in Capri as my son had his wedding there. 

Nothing was particularly good or bad. It seemed the staff were mostly going through the motions, and that they really were tired of people and crowds.  The food was the same old mediocrity.  At the sit down dining, the finer items were removed from the menu, and what choices we had in meats seemed like they sat under the warmer too long and dried out.  Also, with the exception of communicating all of the sales and buying options, the normal communication was confusing, and on several occasions written and verbal communications conflicted with other written or verbal instructions.

Then, to add extra pain, Royal Carribean charged the highest tips of any cruise we have ever taken.  This was our first and probably last cruise with Royal Caribbean.

The lines getting onto the ship were long and not well organized especially for Diamond members, but the food on this ship was the Best ever! The Entertainment was spectacular.  I would give this cruise a 90!

Todo muy bien. Sinembargo desearía hacerles un par de recomendaciones:

1- En vista que la salida en ABRIL desde Fort Lauderdale casi siempre es en días de fuertes lluvias, deberían preveer que  suficientes paraguas y personal auxiliar para evitar que los pasajeros se mojen. También deben permitir que los vehículos que traen pasajero puedan dejarlos en una zona techada. Las dos últimas veces que hemos viajado nos hemos mojado y hemos tenido que caminar sobre una pulgada de agua que ha inundado nuestros zapatos por dentro. 

Nota: Tomando en cuenta que la mayoría de los pasajeros son personas mayores, esta mojada en muchos casos significa resfriarse y pasar los primeros días del crucero con gripe.

2- Les recomendaría cambiar la calidad del papel toilet. Es bastante áspero y ordinario el que están colocando en los baños.

3- En esta oportunidad la comida japonesa, en especial el sushi, no tenía la misma calidad que en viajes anteriores.

4- Las batas de baño: Deberían tener más a disponibilidad. Dicen se entregan

a solicitud del socio, pero no hay sufucientes y apesar que las solicité el día que llegamos no había. finalmente me dieron unas de tamaño EXTRAGRANDE que además olían a fritura (seguro las tenían almacenadas cerca de la cocina). NO las pudimos usar.

Disfrutamos, como siempre, nuestro crucero con Royal Caribbean

This cruise was both good and bad. Good because I traveled w family and friends. Bad because the weather was cold and cloudy - not Royal Caribbean's fault! The staff was extremely friendly & courteous. My room steward and dining staff were extraordinary!! I am a Canadian Club drinker and had to search for bars to accommodate me. Now that I am diamond, I hope to see CC in the diamond lounge! The embarking & disembarking processes were absolutely horrific! RC needs a lot of organization help and I mean LOTS! There was never enough seating in the Bolores nor the Star lounges. Surely, RC can find other accomadations for these popular spots. Our chef was great at cooking meat, but horrible at cooking fish! Yuk! Entertainment was fair at best w the exception of the ice show. It was magnificent!!! Some singers were sooo loud my eardrums were vibrating! Pianoist and violinist were superb! I love trivia, but it always conflicted w my other activities, like dinner! My first and last transatlantic cruise!

My husband and I had a great time aboard Freedom of the Seas. Entertainment was top notch. Even at the pool we were entertained. Everyone in services that we were in contact in the buffet was personable and always very attentive of our needs. The ports we stopped at were very enjoyable. We would definitely  Royal Caribbean to our friends and look forward to sailing again with Royal Caribbean.