Norwegian Epic Cruise Reviews - Reviews

We enjoyed our vacation in the Haven on the Epic. We were in the same suite last November around the Easter Mediterranean. Many of the staff greeted us with "Welcome Home". For us the Haven made all the difference. Great personal service, fine dinning and drinks. Getting escorted to shows, on and off the ship.

My only complaint about this cruise again was the casino being able to have smoking and not contained so you did have to walk through it and smell it on different floors. Otherwise it was a great cruise, the weather could’ve cooperated a little bit better, but that can be expected in February. Staff and food were wonderful.

70 year old booze cruise from hell.. my true rating is a 1.5 not the rating being calculated as I gave good reviews for the ports not the ship

We purposely didn't go ashore, didn't need to go ashore. Most days there was enough to do, but it was always sooo busy (too many people), I'm thinking it was at capacity. It took the fun out of it.

Too many lines for drinks and food. Not enough places to sit. rooms too small.not enough places too get ice. not enough elevators.

Don't sail on the Epic. Layout the worst. We are veteran cruisers and will never sail on this ship again. Cagney's was good but the main dining room selections were not the best. Buffet had limited selections. Breakfast was the best meal.

Room was small and frustrating. Food was mediocre, which was very disappointing. Kids were definitely not made a priority on the ship, in my opinion.

Would not cruise on this ship again. Staff not friendly or helpful.

We won't sail on the Epic ever again. This was our 2nd cruise on the Epic & we did not experience these issues in 2019.

We were a group of 37 people. We enjoyed how the Epic special group services helped us with dining and meeting as a group. It was very much appreciated.

As always, the crew and staff were fantastic. We had 4 rooms, 2 Haven 2 not. If you are having mixed cabins get the Posh upgrade for the non haven people as soon as on board. We were too late and that limited our access because we wanted to spend time together. Our mistake, not NCL.

Our first cruise on Norwegian. If not for the entertainment, I'm not sure we would consider it again. Only the entertainment and performers were stand-outs over other cruise lines.

We missed 2 ports, which made us go to Cozumel twice so that is a bummer. Food and staff were very good but too many people on a poorly designed ship.

I was disappointed, have cruised before with NCL but due to booking with was not able to pick my room and that was disappointing as the room assigned was very small. Also the facilities on the ship are too small For the number of passengers, unable to get reservations for restaurants or get seating at venues. Unable to stop at 2 islands due to weather issues and the excursion to chichenitza that was highlight of my trip, was also cancelled. All and all I feel I wasted my money on this cruise.

This was a most disappointing cruise. Long lineups and waits to be served. Even the waiters circulating the casino, atrium, pool deck, too few, several times we just didn't hang around long enough to receive a drink. Customer service, we waiting in line, only to be told we had to wait in a different line, and once finished were told to go back to the original line. Internet service was rotten. Lost my 150 minutes first day because the app wouldn't let me log off, I went to internet cafe for assistance, but there was always long lineups - I didn't go on a cruise to spend my day in lineups. My wife purchased the unlimited, so we used her data, and I never bothered to try to get my 150 minutes back. She couldn't log off either, but it was unlimited so it was only an irritation that we couldn't switch phones. Took two days to get the bath robes that were supposed to come with cabin, despite customer services telling us they would provide them right away. They threatened folk with a 25$ charge if they didn't return towels to the main towel station, even though they had bins where you could drop off used towels. NCL had different rules for this ship. No drinks pool side or hot tub side. We were on the Escape a week before, and they served you at pool side etc.,. On Escape, you could have a meal at the bar that surrounded/looking down to the atrium, on Epic they refused to serve food at that location. Its not a ship I would recommend to anyone.

We are sorry that we chose this cruise for our only vacation this year!

NCL cancelled Belize as a port before sailing and would charge us 75% penalty to rebook a cruise with Belize as a port. Then weather caused the cancellation of the private island and another port. So only went to 2 of 4 ports. Then the Delta experience excursion was terrible. But NCL did add more on board activities since we had more days "at sea". They also gave us $50 ship credit. Food was good and ship was good. I would not sail the Epic again due to small entertainment venues (entertainment was very good) and not book excursions through Delta. We did have fun, but it did not meet expectations.

I would sail Epic again, but not for more than a few days. There just wasn't enough to do on board for free for 7 days, especially when 2 ports were skipped. They could do a better job an enforcing rules like no personal loud speakers and vaping in specified areas, as well as improving the pool bar wait times (put a bar on the 18th deck), but the food was decent, and the staff did their duties. No AFT balcony ever again, though.

We were disappointed that we couldn’t visit Great Stirrup Cay and Costa Maya because of rough seas. We had to move up our Cozumel port and that caused us to miss an excursion we had booked. Then we went back to Cozumel for a second time. That meant we missed half of our ports. So for the inconvenience, we were given a $50. non refundable credit to use on board. I thought that was really tacky!

I am a fan of Norwegian and have been on the Getaway and the Breakaway several times in the last few years. I hate to say it but, of more than 50 cruises I have taken, this one was probably the worst. Of course, Norwegian can't be blamed for the cold and winds but, with the pool closed most of the time and ports being cancelled, there wasn't much to do. We were extremely disappointed that we were entitled to four specialty dinners and could not get a reservation for a single one. Do not sell specialty dinners if you can't accommodate them! Very long lines at the bars and waiters taking drink orders were hard to find. Very disappointing cruise.