Norwegian Epic

3.4 out of 5
Price: $ $ $ $     Size: XL     Built: Jun 2010    
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About Norwegian Epic

Norwegian Epic is an extra large ship, carrying 4228 passengers and 1690 crew, and sails from Port Canaveral, Florida and Barcelona, Spain.

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Recent Review

clectable says ...

When is Epic simply pseudo-Epic

With the exception of a couple things, I would have to say the Epic mostly, sometimes,... Read more
Read 1487 Norwegian Epic reviews


Contributor Level: Purser
3 out of 5

Very Good Overall

Verified Review
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Sail Date: / Traveled As: Family (young children)

The cruise was very good overall, however there were a few disappointing experiences. The food, crew staff and rooms were great. However, the communication with the passengers was deficient.

The night before we arrived at Cannes we went to the excursion desk to get information on what to do in Cannes since we hadn't booked an excursion for this city. The response from the person attending the desk was: "Well, if you didn't book an excursion with us you are on your own". I then went to Guest Services to find our more information and on what deck to disembark and I was told we were not docking, we had to use a tenner and make a reservation. I was surprised and asked what a tenner was, since we had never used one before. They explained they were the small safety boat s and we had to make a reservation. By that time, they were by the letter S, so I asked how many tenders will be transporting passengers and how long it would take. The lady at the desk responded, we will have two going back and forth every 15 min approximately. They I said, that is going to take a long time, how come we were not informed, what happens if I don't have a reservation. The lady replied, then you will have to wait for all the reservations to disembark and then the people without reservations go. The next day we woke at 6:00 am as usual, got the three kids ready, had breakfast and sat to wait for our letter "S" to be called. We waited until 9:30 am and they were only by the letter “E”, not only that, if someone had hot showed up when their letter was called, they had a chance to skip the line and board the next tender. So, we decided to go to the back of the ship and see if there was a way to disembark quicker. Well, we found out there were two lines, one for reservations and one for non-reservations. The whole procedure was a mess, everyone complaining and getting impatient, no one was informed correctly. At the end, we were able to disembark and finally got shore around noon. I felt we lost most of that day. Since the cruise was a seven-day cruise I think we should get reimbursed for one seventh of what we paid.

Another disappointing thing was that they decided to paint the pools two of the days or our cruise. They closed one pool one day and another pool the other day. This maintenance should be done while the ship is not occupied, we paid to have all the pool areas functioning the whole cruise.

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Contributor Level: Deck Hand
2 out of 5

When is Epic simply pseudo-Epic

Verified Review
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Sail Date: / Traveled As: Singles/Friends

With the exception of a couple things, I would have to say the Epic mostly, sometimes, occasionally lives up to it's name. 

 

First off, this was the easiest ship I have ever boarded, taking only a few minutes to get from the front door to the ship, well done there NCL, getting off the ship was just as easy. 

 

It's a simply gorgeous ship, and complemented the other two Norwegian ships I have been on (The Pearl and The Sky), however the lifeboats nearly block the entire view from the deck with the running track/ deck games. We found two small ( 8ft or so) deck area where one could watch the waves, and on the other ships I have been on, that was a favorite activity for me.

 

Our room was unique as we were place in one of the easy accessibility rooms for those with handicapps. (which we do not). I inquired if the room was needed for someone else as I saw many more folks in wheel chairs and scooters this cruise than any before, but was assured  they were all accommodated.  if you get the chance to get one of the easy accessibility rooms.. do it... They are much larger  than normal rooms, have very large showers. The door is a pain, because it opens / closes automatically, and if you open it, then close it manually, it will open/ close again.  Small price for the extra space however.

 

We did have an issue with the safe, and had to have someone come look at it, however that person said it was a bad battery and had to call a security officer to the room, only to have the security officer grill me on why he was called when it was not a battery issue.  He was probably on the later stages of his tour on the ship and ready to head home ( this seemed to be a re-occurring theme for staff that were tired and grumpy)

  

As with all cruises we have been on, one or two staff members stood out as extremely helpful, friendly and this cruise was no exception. 'Mark' our waiter in both the main dining rooms  across the duration of the cruise was wonderful, in addition we had a couple other staff that  remembered who were were ( and what we drink !), unfortunately I did not remember their names.  That being said, we found a lot, I mean a LOT of staffers that were unhappy. It became a running joke that the staff in O'Sheehans is where they put any of the wait staff that is grumpy. I remember our first cruise with Norwegian, Every staff member was happy, friendly and smiling, however each cruise since then we have seen fewer and fewer smiles, and this cruise was no different.  With the exception of Mark, the two other waitresses that served my wife and remembered her name, and our stewards who were terrific, and the cruise director Scott who wore what appeared to me as the same fake smile all trip, I don't recall seeing any of the actual cruise staff smiling, something we noted several times.  

 

The last issue I have with this cruise is a specific event that happened that really bothers me. 10Pm in one of the bards watching Howl at the Moon and the family that was sitting next to me leaves, except for the 10-12 year old they left behind sitting next to me. Don't get me wrong the kid was well behaved, and enjoying the show, and I don't have a problem with the kid being there with his parents, but leaving him in a bar by himself seems to me to be a problem waiting to happen. When I made of note of it to the bartender, I was told ( rather rudely in fact) it wasn't an issue and to go sit back down. And afterwards when I was speaking to one of the officers about it, I was told that entertainment areas are open to children, so they can go anywhere ( except  the Bliss nightclub), and even the Spice deck (adult only during the day) becomes a teen dance floor at 8:00 PM..

 

I believe this is all a result of what appears to be a Norwegian push to change the clientele of it's cruises. It used to be Cruise Like a Norwegian.. now it's cruise like everyone else. I had purchased the 4 deposits on additional cruises at the front end of the cruise, but by then end, I was ready to get that refunded as I am not sure NCL is the right cruise line for me anymore. 

 

 

 

 

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Contributor Level: Deck Hand
3 out of 5

Good but not Great

Verified Review
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Sail Date: / Traveled As: Family (older children)

The cabin was clean, food was overall good but even with all the specialty restaurants, nothing memorable. Service was polite friendly but not too personable. It's not the crew's fault....there is just a lot of passengers - 4100 is A LOT! Lines for buffet and lines for everything if you don't have a reservation. The 2 major complaints we had were in regards to tendering in port at Cannes, and the other was crowd control. In Cannes, you had to make a tender reservation...which we didn't find out about until the day prior from the TV. We got lucky and were off the ship only 30 minutes later than I had expected, but there were not enough tenders to move the number of clients, and many did not get to shore until 3 hours+ after arrival in port, which meant they lost half a day. The process was very disorganized. The 2nd complaint was crowd control and the issues with certain misbehaving clients. We had people push out of queue getting off/on the ship with no regards to others. We watched in horror as families let their children throw ice cream wrappers straight on the ground after eating them (this was while lining up to get back on the ship...the same with the hand towels being tossed on the ground or trash cans instead of the proper bin. These incidents require staff to be polite but firm....instead of being afraid to say something to these clients. 

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Contributor Level: Deck Hand
3 out of 5

Too big for us

Verified Review
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Sail Date: / Traveled As: Couple

Our least favorite ship.  Our balcony room had a poor layout compared to others.  Our bed was near to door instead of the balcony and hard to pass through.  It did have sufficient storage.  As usual our stewardship was great.  Many of us passengers missed an excersion because they changed the time without adequate notice.  So glad we visited Barcelona three days earlier.  Long bus rides to most destinations took time away from most sights.

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Contributor Level: Purser
5 out of 5

Good food, entertainment and destinations

Verified Review
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Sail Date: / Traveled As: Family (young children)

We've been on many cruises.  The destinations, food and entertainment were better than the others.  Service was a bit hit or miss.  We would recommend this cruise to others as a good way to visit beautiful places in the Mediterranean.

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Contributor Level: Deck Hand
2 out of 5

Poor Service - Poor quality

Verified Review
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Sail Date: / Traveled As: Family (older children)

The staff and crew of the EPIC was way below what i have expected from NCL, their attitude and level of service was way below expectations. The food in all but the specialty dining location was usually cold and lack flavor and quality. Cruised last year on the ESCAPE and this crew/staff could take lesson in how to treat customers, the one bright spot was our cabin steward Patrick who was amazing, i have been on more than 15 cruises with a number of lines and this was by far the worse cruise i have ever been on. i seriously considered getting off in Cannes and flying home from there, it was that bad

extremely disappointed in NCL  all round from the way they handled my reservation and cabin to the actual on-board ship experience. I doubt i ever cruise with NCL again. I will never get on the EPIC that's for sure

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Contributor Level: Deck Hand
3 out of 5

Great Trip, Great Sites, Boat was lacking

Verified Review
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Sail Date: / Traveled As: Couple

This was an amazing trip. The schedule was great and the ports fantastic. The ship however left some to be desired. I have sailed with NCL before and had great experiences. This trip I was disappointed with the ship and service.  The food was good, but often restaurants had long lines and poor service, reservations were not accepted for the included restaurants. Shows and entertainment were often booked up.  Everything seemed crowded. Felt like too many people on the ship for the amount of space and service.

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Contributor Level: Purser
5 out of 5

Summary of cruise

Verified Review
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Sail Date: / Traveled As: Couple

Guest relations is always top-notch with NCL! From the minute you board to the minute you disembark, the NCL staff is right there, making sure your experiences are positive. My husband and I both loved the shows! The first night was a dinner show and I had the best steak of my life - plus the show was spectacular! I don't think we had any negative experiences at all. Our room was perfectly cleaned, the food was plentiful and accessible. The excursions were good, but we really enjoyed the restful and relaxing environment on the ship.

 

Thanks, Norwegian Cruise Lines! We will see you again in the near future!

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Contributor Level: Deck Hand
4 out of 5

Norwegian Epic Cruise

Verified Review
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Sail Date: / Traveled As: Family (older children)

The tour guide on the Rome/Coliseum excursion was dreadful!  She could not speak English very well at all.  We were on Bus #9, Shore Excursion #CIVF5611.  Her name was Flavia.  in fact, we had to pick her up at the train station in Rome.  She was not very knowledgeable -and we couldn't understand her.  There will be more reviews on this from the passengers on this excursion.  We also had another lady named Daniella on the bus--but she did not do the tour.  We also had to walk through a  very long dark tunnel to catch the bus at the end of the tour. Cars were speeding through the tunnel and we had to walk through it in a single file.  It was not the safest or smartest thing to do!  

 

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Contributor Level: Deck Hand
2 out of 5

My comments on Norwegian Cruise Lines

Verified Review
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Sail Date: / Traveled As: Family (older children)

I have traveled using other cruise lines such as: Princess, Royal Caribbean, Big Red Boat, etc. But my experience with NCL was most disappointing. Just a few highlights: Their crew member stole my wife's jewelry and $600 cash from safe vault in our room; They were charging nickels and dimes for everything, no laundry machines or ironing facilities on ship, medical center was out to get you (gave me 6 pain killer tablets for $364), and entertainment programs were just average with ridiculous prizes meant for babies. I will have to think twice before I use them again.

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Was this review helpful? 6

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Cruises and Itineraries

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Explore Cabins

Norwegian Epic has 2114 cabins and 43 cabin categories. See what each category
has to offer and read cabin reviews from the community.

Avg. Size: 125 sq. ft.
Avg. Cost: $129 per night

Avg. Size: 218 sq. ft.
Avg. Cost: $178 per night

Avg. Size: 360 sq. ft.
Avg. Cost: $210 per night

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Deck Plans

Explore the layout of all 15 decks on
Norwegian Epic.

Deck 7

Deck 7 features Bliss Ultra Lounge, bowling, Spiegel Tent, shops, Ice Bar, Teppanyaki, Wasabi Sushi Bar, Sake Bar, Shaker's Champagne & Martini Bar, Maltings...

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Deck 6

Deck 6 features the Epic Theater, O'Sheena's Bar and Grill, bowling, Spiegel Tent, Headliners Comedy Club, Epic Casino, Shanghai's Chinese Restaurant,...

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Deck 5

On Deck 5 you'll discover the Epic Theater, Le Bistro French Restaurant, i-Connect Internet Cafe, the Collection Art Gallery, art sales, Click photo Gallery,...

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Deck 15

Deck 15 features the Garden Cafe, Kid's Cafe, the Great Outdoors, Waves Bar, Sun Deck, Kids Aqua Park, Climbing Walls, the Marketplace, Video Arcade, and...

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ravenlady23
Contributor Level: Purser

the ship itinery was excellent . it would show who and what going on. my suggestion for first timers is to bring your luggage aboard with them so they can change and be comfortable and not wait till 6pm for the luggage to arrive by staff, theyre to many passenger to expect luggage to be in room.

LeonBrinson
Contributor Level: Purser

We wish the ship would have allowed us to buy pictures at a later date online. They are very expensive and most of the time at the end of the ship you have spent all your money. We know we would have bought online at a later time if we had the opportunity to do so.

tfeltman13
Contributor Level: Purser

Get a room near the front, the forward elevator goes right into the buffet, and don't miss the free liquor tasting each night at 8, they give out increasingly better scotch in the liquor shop each night.

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$

Price

XL

Size

Jun 2010

Built

4228

Total Passengers

2.50

Crew to Passenger Ratio

15

Number of Decks

2114

Total Cabins

43

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