The cruise was very good overall, however there were a few disappointing experiences. The food, crew staff and rooms were great. However, the communication with the passengers was deficient.
The night before we arrived at Cannes we went to the excursion desk to get information on what to do in Cannes since we hadn't booked an excursion for this city. The response from the person attending the desk was: "Well, if you didn't book an excursion with us you are on your own". I then went to Guest Services to find our more information and on what deck to disembark and I was told we were not docking, we had to use a tenner and make a reservation. I was surprised and asked what a tenner was, since we had never used one before. They explained they were the small safety boat s and we had to make a reservation. By that time, they were by the letter S, so I asked how many tenders will be transporting passengers and how long it would take. The lady at the desk responded, we will have two going back and forth every 15 min approximately. They I said, that is going to take a long time, how come we were not informed, what happens if I don't have a reservation. The lady replied, then you will have to wait for all the reservations to disembark and then the people without reservations go. The next day we woke at 6:00 am as usual, got the three kids ready, had breakfast and sat to wait for our letter "S" to be called. We waited until 9:30 am and they were only by the letter “E”, not only that, if someone had hot showed up when their letter was called, they had a chance to skip the line and board the next tender. So, we decided to go to the back of the ship and see if there was a way to disembark quicker. Well, we found out there were two lines, one for reservations and one for non-reservations. The whole procedure was a mess, everyone complaining and getting impatient, no one was informed correctly. At the end, we were able to disembark and finally got shore around noon. I felt we lost most of that day. Since the cruise was a seven-day cruise I think we should get reimbursed for one seventh of what we paid.
Another disappointing thing was that they decided to paint the pools two of the days or our cruise. They closed one pool one day and another pool the other day. This maintenance should be done while the ship is not occupied, we paid to have all the pool areas functioning the whole cruise.