Norwegian Epic Cruise Reviews - Reviews

I wouldn't cruise the Epic again. It was not a great ship for design purposes. Thiswas the second time we tried to sail this itinerary, last jan and now and both times weather interfered with our plans.

Sauna accessible only for additional pay, swimming pools are very small and half of time were closed. Drinks are very expensive. All design make pay for everything. Nothing to do at night, all boring shows lasting 45 min.

Am seriously considering ever cruising again on NCL.

Overall, I felt like I wasted a lot of money going on this cruise. Not crazy about the food. I kept wondering, "Is Norwegians staff allowed to cook with salt?" The activities are very limited especially considering we were stuck on the ship for three days at sea. I felt like the captain could have updated us sooner on the changes of the itinerary instead of hours later. While I know we are limited on options that we had due to being stuck on the ship, the delay in communication caused us to feel really trapped on the ship rather than on vacation. The best activity they had on this ship was comedy but that was limited to 3-5 hours at night and it was not every night. The space for the comedy show was too small to hold all the cruisers interested in being there. Tip for the future: If ever trapped at sea for more than a day, please provide better activities for people to do. This was my first Norwegian cruise and I absolutely regret it. Everything about this company is money driven. Allow us to bring our own water at least instead of paying 3k for a cruise and forced to drink filtered sea water and from your juice fountains. Specialty dining is a very inconsiderate thing when your guests are provided only 3 real options for "complimentary" dining. I should've just flown to each of these ports instead of cruise to them. It would've been sooo much cheaper and less harassing. Also, ponchos should be complimentary as well as sea sickness pills/patches. And why is their a charge for room service? Why even go on an overpriced cruise ship when you can save so much money going to each place individually, you're not restricted of your freedom because you're stuck on it, and you have way more options when it comes to boarding and food. I have went on many different cruises but Norwegian has left a very very very bad feeling for me when it comes to cruising. Oh, and keep in mind their customer service phone line is only available for pre-cruising, not post-cruising. So, after you spent your money, they are not interested in hearing about your dissatisfaction or them having to reimburse you for anything they did on their side unless you email them! Still waiting on a response from my email, btw.

Very disappointed with the staff, cabin, pool, activities... everything. I do no recommend this ship to anyone. Ive been on Norwegian before and loved it, I just do not recommend Norwegian Epic. The layout is a joke, the pool is a joke and the side of my kitchen table, the staff always seemed annoyed, the ship was rocking and bumpy when it was calm and sunny out, just a wasted trip.

Overall experience was horrible. We did not go to Grand Stirrup Island as expected. The stateroom rize and beds were horrible. Overall crowded restaurants. Very disappointed with the overall experience. I would like a full refund for the trip as my family and I did not enjoy the cruise.

This cruise started off badly and never got any better. The ship is obviously old and in need of refurbishing. The fact that the cruise line turns the ships over in 4-6 hours does not make for a large window of opportunity to clean the facility and the rooms. It seems like the staff are overworked and their attitudes bore that out. We all have choices and, in the future, we will choose to go on a more upscale line.

Cruise was extremely satisfying for my needs - rest & relaxation while still working remotely. was able to enjoy "me" SPA time while still clocking in hours keeping the boss happy.

Disappointing. Not as much fun as many other cruises we've taken. Where Was The Afternoon Tea on Sea Days? Why were there no on-demand TV shows or movies, without paying $10? Everything on the ship seemed to be set up to nickel and dime us. 13 day cruise, and NO self-serve laundry machines. The only option was expensive Laundry Service thru the ship.

The fee for the wifi is out of control. That and the lack of/poor customer service at ncl.com is/was the final straw that I will probably not take another NCL cruise. They over charged me for the wifi, and they just don't care. I can't even get a receipt for what I paid from them.

Smell like trash,food was horrible, the service is not good.Not a friendly cruise excursion staff.We had a couple's massage and we sign up for a facial for $39.00 each and it's only a demonstration Horrible!All the filipino were great!!We will not reccomend this Norwegian Epic!!!!

Overall, had a really nice time on the ship. Enjoyed the different places there were to dine. There could have been more of a variety of entertainment. The staff did a good job. The wait staff and room stewards were always really on it.

Our air reservations were unsatisfactory. We had a 6 hr. Layover on the way home in Philadelphia and was never notified of the change from 4 hrs.

Lots of food. I had watermelon with almost every meal.

The overall itinerary is decent, but the ship was terrible in every way, and the cruise was verry poorly organized. Also, not sure if this is due to the ship or that it was sailing in Europe, but it did not feel like a typical NCL experience. From service to food quality, it was a huge disappointment. Maybe a sign of the times.

The cruise is tiring because of the number of stops for the cruise days, but it was a good tired. Absolutely worth doing.

On booking we were promised a $150 on board credit along with a few other perks - the onboard credit never materialized for me or my brother who I booked as well in cabin 9080. This is a big problem for me as I expect all promised perks to be there. I shop around when I book so this missing $150 is important

Overall....great cruise experience. Chaotic travel experience if you are using local transportation at the train stations! Many of our excursions were by the usage of public transportation. We Saved more money that way; therfore,the leave ship early to avoid crowd! Advice: consider using AI to plot out your excursion itinerary! Be specific on points of interest you would like to visit ; how long you want to be away from the ship; and whether you prefer using public transportation. I found AI to be VERY helpful in planning my trip. I saved HUNDREDS OF DOLLARS by NOT using the ships excursions vs planning my own excursions. Consider purchasing an eSIM card for your phone. You will avoid expensive roaming charges. Safe travels

Do it for the itinerary, it's awesome. Just wish we would have spent more time at each port.

We hadn't cruised with NCL in over 30 years, so we weren't sure what to expect. I would rate it up there with Royal Caribbean. We had a nice time, were pleasantly surprised by the food. But we were disappointed with the activities. The pool was impossible due to so many people, so many of the activities on the ship were geared towards you spending more money (art auctions, jewelry shows, lessons on skincare so you'd buy from the spa). Some days there was almost nothing we were interested in doing. Plus, there was only one free channel for movies and TV, the rest you had to pay for. We didn't watch much, but after a long day in the sun, it would have been nice to have a choice. Instead we watched a lot of kid's movies because that's all that was offered.