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4.1 out of 5

August 8th 2018 expiration date with a return from cruise on May 22, 2018 ruined our cruise. No one told us that there was a 120 days window for my wifes passport so her passport was invalid. by BillyDale

Verified Review
/ Sail Date: / Traveled As: Couple

The cruise was good but the communications on passport qualifiers from Cruise Only was terrible.

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2 Comments
3.5 out of 5

Sights were great but thats about it by Boxes

Verified Review
/ Sail Date: / Traveled As: Couple

Everything was an addiotnal charge. Took three massages and didn't even get a robe and was not allowed to use steam or jacuzzi without paying additionally.

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7 Comments
3 out of 5

Not So Epic by Wilyenn

Verified Review
/ Sail Date: / Traveled As: Couple

If you are young it is a good idea not to choose this ship. This ship caters to the older folks. Food - Most of the complementary dining buffets close early. The one restaurant that is open 24/7 was awful. All of the complementary food was pretty poor quality. Also there is food available 24/7, but it is not completely complementary because they charge a convenience fee. If you want good food you will need to purchase the specialty dining package as this food was actually very good, but you will need a reservation because the time slots fill up quickly. Entertainment - Most of the good shows were reserved ahead of time so you didn't have many options if you don't enjoy making reservations. Very few interesting shows to choose from as they all looked rather dull. Stateroom - The one good thing about this cruise was that the person servicing our stateroom did a terrific job and was extremely friendly. Unfortunately, I will not be booking a cruise through Norwegian until I am a bit older.

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11 Comments
3 out of 5

Great ship and itinerary - bad service by scotthorowitz

Verified Review
/ Sail Date: / Traveled As: Couple

Service was so bad. The guest services desk even told us the staff wasn’t happy and over worked when we went to complain. Have cruised with Norwegian before and loved it. Expected more from them this trip and was really let down. Would not do such a big ship with them again since they clearly can’t handle it.

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5 Comments
3.9 out of 5

First time Mediterranean by bbrum07

Verified Review
/ Sail Date: / Traveled As: Couple

Very fun cruise with plenty to do, but plan to stay busy and not get much sleep since the port days are long and the time at sea is minimal! Overall a great experience!

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Was this review helpful? 5
4 Comments
3.7 out of 5

The trip of a lifetime with friends!!! by Irishact

Verified Review
/ Sail Date: / Traveled As: Couple

We really enjoyed seeing Italy. There is much beauty & history to be seen there. We had a blast as we went with 4 other couples who we have been friends with for 35 & years & it was a great experience to share. The ship was okay, but we enjoyed cruising with Celebrity, Princess & Royal Caribbean who could teach Norwegian a few things especially about customer service.

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1 Comment
4.5 out of 5

Great Ship, poor business by parisong

Verified Review
/ Sail Date: / Traveled As: Couple

Loved the cruise & the ports, just absolutely disappointing with the way NCL does business. Everyhing has a charge, they nickle and dime you. They try to enforce the gratuities daily charges and when you fill out the opt out form, which should only be once, you get daily notes left to your cabin how you still owe them. I thought their staff was wonderful, and i tipped generously to those whom i received service from. I don't appreciate anyone telling me how much or what is to be expected.

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Was this review helpful? 3
9 Comments
3.1 out of 5

short trip by dhb195150878344

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/ Sail Date: / Traveled As: Couple

do not like the bathroom setup on this ship. do not like the lifts setup.

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5 Comments
4.5 out of 5

New Norwegian Cruiser by mendozachanel

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Overall enjoyed it and would do it again. Just needs somebody minor adjustments.

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Was this review helpful? 4
1 Comment
5 out of 5

Exceptional transatlantic experience by sandyknutson

Verified Review
/ Sail Date: / Traveled As: Couple

We thoroughly enjoyed our trip. The entertainment was spectacular and I would reccommend it to everyone sailing on the Epic. We especially enjoyed Pricilla and the Cirque shows, but were never disappointed in any of the shows we saw.

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Was this review helpful? 11
3 Comments
4.1 out of 5

weather was great, very big ship by cfrat1321

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Had a great time the ship was too big never saw everything

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4.2 out of 5

Great Vacation Cruise by dmbobo

Verified Review
/ Sail Date: / Traveled As: Couple

Overall a wonderful cruise had fun on the ship, great entertainment and enjoyed our vacation.

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Was this review helpful? 9
2 Comments
1.8 out of 5

Epic let down by jproctor77

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Will not sail on this ship again. I have had much better experiences on other ships.

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Was this review helpful? 7
7 Comments
3.4 out of 5

NCL Epic March 2018 by JShelton

Verified Review
/ Sail Date: / Traveled As: Couple

I think NCL has definitely gone downhill. Not sure I will cruise with them again since there are so many other better choices. I have been on about 30 cruises over the years and was most disappointed with this one.

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Was this review helpful? 7
4.1 out of 5

The Haven is worth the money by rick78163806

Verified Review
/ Sail Date: / Traveled As: Couple

We have taken many cruises before but this particular cruise we went with my in-laws and they raved about the experience they had with booking a room with the Haven. We decided to join them and we were not disappointed. Wish that every cruise ship had this as an option. NCL has created a niche in creating a first class way to do cruises and my wife and I thoroughly enjoyed ourselves. We actually left the boat at all 3 ports and decided to just go back and enjoy the boat instead.

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Was this review helpful? 12
3 Comments
4.2 out of 5

Big Ship - Good but Not Great by sgrundy424

Verified Review
/ Sail Date: / Traveled As: Couple

Overall it was a good cruise but we were expecting excellent. The pros: good food, staff and shows. The cons: ship design, because of size lines and horrible embarkation.

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Was this review helpful? 7
4 Comments
4.1 out of 5

Great week at Sea. by richhardy17

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

This was only my second cruise ever. My first wasn't very enjoyable and since then I have been more of a destination traveler. But, this cruise changed my mind. I definitely would and will consider cruising with Norwegian again.

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Was this review helpful? 12
4 Comments
3.6 out of 5

Cruise the Caribbean by Pjsportsmom

Verified Review
/ Sail Date: / Traveled As: Couple

It was just ok, wasn’t crazy about the ship but it was a vacation and I always have a good time

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1 Comment
2.7 out of 5

Won't Cruise Again With Norwegian by bradrob3

Verified Review
/ Sail Date: / Traveled As: Family (older children)

We paid for things we did not get. Restaurants were good, but it was chaos every night. Instructions for the tender process were pathetic and again more chaos. My recommendation is to cruise with someone that gives a damn that you are paying $1k+ to be on their boat.

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Was this review helpful? 5
3 Comments
4.1 out of 5

Our Honeymoon on the Epic by felician80

Verified Review
/ Sail Date: / Traveled As: Couple

We had a few issues but nothing that wasn’t solved with a breath of fresh air on our balcony and a cold margarita in our hand. We want to try to make going on cruise a yearly thing for our anniversary.

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Was this review helpful? 12