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2406 Norwegian Epic Reviews

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Worse cruise ever by nadiazaidi

Sail Date: / Traveled As: Large Group

Just wanted to give you some honest feedback about the trip It was the worse cruise we have ever been on. The ship itself was beautiful, food and drinks were great but the service was absolutely horrible from the Epic. There were so many administrative errors in terms of billing and credit card authorizations (including unauthorized charges to our rooms) that we had 3 families (rooms) spending at least 12 to 16 hours over at guest services correcting these errors. They absolute worse was my cabin was flooded the whole week resulting in mould! She had to take prednisone during the trip because her lungs were in very bad shape as a result of the moisture and mould. My other sister had to take out a round of antibiotics as soon as we left the boat and landed on Barcelona.  I don’t think I can ever recommend Norwegian or your agency going forward. Really disappointed that our families spent combined over 60K on this trip and we would have had a better experience on a 3 star cruise like carnival or a 5 star Mexican resort. Truly disappointed.  too much $$ spent on such a 1 Star travel experience.  I hope my parents (who celebrate their 50th wedding anniversary) are not as disappointed.  Regards  John Zagala Cell (416) 276

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Was this review helpful? 6
12 Comments

Love the Ports of call by stephmrb

Sail Date: / Traveled As: Large Group

The Cruise was great and staff was friendly. The ship was clean with some activities for everyone. Not the fun ship but my overall experience was great. My very first cruise in the early 80’s was with NCL, had a great time then but one was even better. I would definitely cruise with NCL again.

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Whirlwind Cruise by Tiachula

Sail Date: / Traveled As: Couple

It was a experience, albeit a whirlwind. Although the ship is in port almost 12 hours a day in most places, the actual excursion cities are quite a distance from the port (except Barcelona) giving you less time than you think to explore. Nevertheless, you will undoubtedly have an amazing experience and visit iconic and often once in a lifetime sites.

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Nice Mediterranean cruise by ltrappenberg

Sail Date: / Traveled As: Family (young children)

Great trip beautifull pleaces to visit, ship was great good food great service nice staff all over was a great vacation

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Was this review helpful? 4

Fun Mediterranean Cruise by tammyrobinson

Sail Date: / Traveled As: Family (older children)

Fun, well-organized Med. cruise. Not great for pool time or lounging on the pool deck. But lots of high energy or entertaining participatory evening events. Karaoke, dueling pianos, dance parties. An assortment of venues for musical entertainment. Tremendous dining. And a lovely setting for dining options. Cabin is clean and the staff is mostly accommodating.

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Was this review helpful? 7
1 Comment

Nice cruise. by okcruise12345

Sail Date: / Traveled As: Couple

Cruise line nickel and dimes you to death for the small things such as a coke with dinner and they confiscated any soft drinks you purchase on shore when you return to the ship (even our bottle of water). Confiscating our purchases as we returned to our ship left a bad taste in our mouths...we will probably not cruise again with this company.

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Was this review helpful? 6
4 Comments

Cruise to wonderful cities, but unimpressed with the ship and the excursions by BradAMyers

Sail Date: / Traveled As: Family (older children)

The cruise took us to wonderful cities, but other than Naples, our best days were in Barcelona and Rome where we made our own arrangements.

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Excellent by mayakirpalani

Sail Date: / Traveled As: Couple

The Palma shore excursion was awful. A total rip off. The Naples excursion was so badly organised, we were not shown how to get back to the ship

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Was this review helpful? 3
3 Comments

Great Itinerary but Ship and Service Below Standards by mdunbar4262326

Sail Date: / Traveled As: Family (older children)

You do this cruise because of the ports not because it is a great ship. The ship was just ok. We traveled on the Epic in the Caribbean several years ago and you can see that the ship has become a bit dated. The ports were excellent but make sure you have plan in advanced your excursions. We did not do this for a few ports and did not have great experiences. In Mallorca we planned to do the Hop On Hop Off bus but there were literally 75-100 people in line to get on the bus so it would have taken over an hour. We ended up using a taxi to tour and they charged $120 euros for 2 hours. Most of the excursions are expensive and you have to travel significant distances because of the nature of these European ports but the experiences were incredible.

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Was this review helpful? 9
1 Comment

Great experience! by AdelineP

Sail Date: / Traveled As: Family (older children)

Overall good experience on NCL. Wonderful ports of call. Ship excursions costs could have been more reasonable.

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Was this review helpful? 5

Amazing Mediterranean Cruise 2019 by wilsongonzalez

Sail Date: / Traveled As: Couple

This was our first Mediterranean Cruise and we recommend it for everyone's Bucket List. We highly recommend wearing comfortable shoes because of all the walking involved. Just to give you an idea, we did over 18,000 steps while touring in Rome. Take a bottle of water to stay hydrated. Also, make sure you have some Euro's to pay to use the bathrooms. Most restaurants will not allow you to use their restroom unless you order food. Overall a very memorable and exciting vacation.

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Was this review helpful? 9
4 Comments

Looking for a passenger that jumped overboard not our idea of fun vacation. by jadivijak

Sail Date: / Traveled As: Family (older children)

We have cruised on other cruise lines in the past and we were expecting NCL to be better than the other lines we have traveled with. This was not the case. NCL was average at best. We probably won't cruise with NCL in the future. We seemed like a number and was treated as such.

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Was this review helpful? 3

Disappointing Mediterranean Cruise by 3TimeCruiserKTT

Sail Date: / Traveled As: Family (young children)

I will never book another Norwegian cruise EVER. The food was only mediocre, which is a big part of what you are purchasing on a cruise. You could work around this by only going to the specialty restaurants, but they were also so disorganized, it was ridiculous. They shut off our water two nights of the cruise, and one morning no cabins had hot water for hours. They also only had some of the great attractions open for 1-2 h a day, mostly while you were off the boat. I was at the service desk virtually every day of the cruise figuring out something (dinner reservations, bill discrepancies, etc.) that seemed wrong. While they did not succeed in ruining my vacation, it was only because I decided to rise above these things and enjoy myself regardless. Positives: We went to every port of call as expected. The drink package was excellent and not confusing. My son really enjoyed being on a cruise and the kid's activities. My husband won some money in the casino. Negatives: We waited for things a lot on the cruise. The food was cafeteria/Max and Erma's/TGI Friday's quality at best. Information was shared very poorly on the cruise and very little went smoothly.

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Was this review helpful? 6
7 Comments

We had a fantastic time by medicjoe

Sail Date: / Traveled As: Couple

We had a great time. I would highly recommend this adventure... It's exhausting, but a once in a lifetime event

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Was this review helpful? 7
1 Comment

Wonderful-but do your homework! by woodmcaw7129636

Sail Date: / Traveled As: Family (older children)

We had a wonderful time. Exhausting days but saw so many beautiful sights!

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Was this review helpful? 6

PERFECT Mediterranean cruise by fivegese

Sail Date: / Traveled As: Couple

The best cruise ever! Each day was full of beautiful sights and experiences. In retrospect buying a beverage package really wasn't necessary on this fast one day at sea cruise. Taking daily excursions didnt leave much time to relax by the pool.

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Was this review helpful? 1
2 Comments

Bad Ship - Great Ports by claudiak49

Sail Date: / Traveled As: Family (older children)

This was my first cruise aboard a Mega-ship and I will not do it again. UNLESS YOU WANT TO TIME PARTYING WITH 4300 OF YOUR BEST FRIENDS - DON'T DO IT. I will not cruise with Norwegian Cruise Lines again.

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Was this review helpful? 3

Too much in too little time by thomasfmccomb

Sail Date: / Traveled As: Large Group

This tour is not for people who have bad knees/mobility issues. Lots of walking for all destinations. It also seemed like the ship was meant for a Caribbean itinerary; not a European itinerary.

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Good cruise bad ship by rollisor

Sail Date: / Traveled As: Couple

Management screwed up on our shore excursion rebates, our OBC amounts and final photo purchases. Poorly managed ship in many cases. Things aren't planned well.

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Exceptional Transatlantic Cruise by lindam22627

Sail Date: / Traveled As: Couple

We enjoyed our transatlantic cruise. The first week at sea was terrific because we relaxed and enjoyed the Epic. The second week we went to the many ports of call and enjoyed so many beautiful places. NCL really knows have to provide an amazing trip for people to enjoy.

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Was this review helpful? 8

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