Hurricane IRMA changed itinerary, and we were disappointed in substitutions. Cabins were cramped. Some staff lacked friendly attitude. Meals were generally very good. Next time would choose a smaller ship. EPIC could use more elevators.
I have been on other cruises and from our experience with this ship and cruise line, we will not be coming back to Norwegian, nor will our friends. I can say that others on the ship said the same things. Excellent customer service in all areas of the ship and cruise line are a simple expectation that should be met and exceeded.
This was a good trip . . . plenty of time to rest and renew. On a different ship it might have been great. This was our second cruise with Norwegian . . . the experience on the Epic did not meet expectations.
Overall Epic is a beautiful ship. And we were happy. Norweign is good about attention to detail on some things like xabin storage space and shower caddy space. But walking track is by employee smoking area, not enough pools vs passengers, tried to make reservations for dinner in dining rooms but they would not take them but allowed other passengers to make them.
We did enjoy our cruise.
Had fun with new found friends.
In general , the crowd on the ship was very most amicable, probably because most of us had suffered at Embarkation , and wanted to make the most of every hour that we WERE on vacation.
We had an outstanding time on the cruise. But we may never book with again as we learned that most, if not all, passengers paid much less than we did and got more (balconies, premium meals, etc.). We called United prior to sailing and inquired about a price guarantee but got nowhere since we had already paid in full. Lesson learned here.
I guess the only way to evaluate Norwegian is to compare it to my expereinces with Royal Carribean, Celebrity and Holland America. Sorry, but it doesn't measure up. I would rate it on a level of Carnival.
Wonderful cruise . Would advise to book before October sailings. Take comfort clothing and shoes. Be prepared for a large amount of knowledge and appreciation along with being somewhat overwhelmed. Take lots of photos, you will appreciate them when you catch your breath.
We really enjoyed the EPIC cruise. My son had previously sail this same itinerary and had highly recommended it. He was right!!! Everything was great. Food, drinks, entertainment and ports made this vacation awesome.
The ship itself is NOT great. It rocks more than other ships, but this particular itinerary is awesome. Just be aware that in several of the ports (as stated above) there is NOTHING WORTH SEEING UNLESS you take a shore excursion.
Okay. I understand the ship was built in France, therefore, rooms are smaller. There were not enough trivia or other games during the day. I didn't like the fact that you had to pay for some activites--- bowling and the icebar.
The staff was not very friendly.
Thoroughly enjoyed the cruise and would certainly take another one! We liked all of the ports that were visited. We did enjoy the Freestyle dining, but also missed the serviced associated with a set dining time and waitstaff that follows you (Disney).
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