Norwegian Jade

I recently went on a Holland America cruise which was fantastic, and I expected a similar quality on the NCL Jade.  Unfortunately, my expectations were severely crushed.  The service on the Jade was horrendous.  Truly awful.  Bartenders and servers did the bare minimum to get by without interacting with customers.  No "hi, how are you?" or "how was your day?"  or even a smile!  My husband and I started playing a drinking game to see how many NCL staff members we could get to smile.  Needless to say, it wasn't many.  The bartenders also did not know how to make a drink.  Or pour a beer correctly.  And the dining room staff refused (multiple times) to get me a cocktail... apparently because they don't have a full bar in the main dining room.  And they also refused to get my husband a beer that was offered in a lounge not too far from the main dining room.  So basically be prepared to only drink wine when eating!  The quality of the food was subpar when comparing it to Holland America.  Now, think of the quality of the cheapest restaurant you can eat at.  That's pretty much what the Garden Cafe is.  The main dining room is better, but the food is still hit or miss.  I would order the same dessert almost every day.  Sometimes it would turn out fine, others not so much.  Absolutely no consistency.  We scheduled all of our shore excursions through NCL.  On the first shore excursion I was told, "all of the guides in Norway are originally from a country other than Norway, so don't expect much."   If they are not confident in the quality of their guides, maybe they shouldn't hire them????  Or perhaps not charge so much????  The first guide we had in Alesund was bad--- she was very nice, but her English was poor and she basically read all of her information off of a piece of paper that was printed off.  Yes, basically like being driven around while reading Wikipedia.  The guide we had in Geiranger was surprisingly good!  He was from Germany, but was well read, able to speak English, and knew a lot about the country.  We were very pleased.  Then we went to Flam, and it all went downhill from there.  The guides were in over their head.   I don't know if they were college kids who were trying to make some quick cash and didn't know what they were doing.  But we had four buses show up to lunch, and the lunch place was only expecting one.  Huge commotion that lasted way longer than it should have.  Basically wasted a half hour of time.  When collecting us for the train, the guides had a very poor plan, and basically left someone behind.  And they didn't care.  They still had no idea what they were doing.  And the tour ended... but no one told us.  It was pathetic.  Surprisingly, the next day in Bergen was worse.  The guide told us about 5 times that she was too tired to remember names, dates, or information.  So unprofessional.  The tour was supposed to last 3- 3.5 hours, but only lasted half of that.  She took us to the top of Mount Floyen, and it was cloudy, so she said we would leave in 15 minutes.  Thinking we were leaving right away, we didn't wander off and explore.  After about 15 minutes came and went, she said that we would be up there another 20 minutes.  20 minutes came and went, and she said we would have to wait for another train.  So another 20 minutes.  All of this time we could have spent walking around and exploring, but we didn't want to go too far and be left there.  She didn't tell us that there were goats on top!  Or walking paths.  She just said, "there's a troll over there."  Maybe give us SOME information.  It was the worst tour I've ever been on.  I was embarrassed for her.  I finally decided to complain to NCL's shore excursion team and was dismissed.  They told me that she was probably just making jokes (about being tired?  and not knowing names, dates, or information?) and that I was wrong because the tour guide had been living in Bergen for 14 years.  They gave me 10% off in the end, which I thought was poor service.  If someone is giving me half a tour, shouldn't I get half off?  It ruined my entire day in Bergen.  I think the way the shore excursion team handled it was the nail in the coffin... definitely no more NCL cruises.  Ever.  Also, the cruise entertainment staff compared Michelle Obama to an ape.  And then laughed hysterically about it.  I was appalled.

There are a couple good things to say about the Jade.  The cabin was nice, although a mini suite is comparable to a regular room on Holland America.  Also, the nightly show was of decent quality.  Not a Vegas show, but that's not what people should expect on a cruise line.  

Over all, this was the best of six cruises with four different lines.  Shore excursions and evening shows were by far superior to any others we've seen. 

Seeing parts of the British Isles that we had never seen.  The Orkney Islands on the north of Scotland were amazing.  I enjoyed Weymouth and Inverness.

We spent 6 days in London then did back to back cruises with Norwegian.  I was appalled to learn there were no laundry facilities available for passengers to use.  This meant washing underwear by hand every night, which is not my idea of a fun vacation.  On the first cruise (Norwegian fjords) there was an opportunity to have one (not very large) sack of clothing washed for $20.  This was never offered on the British Isles cruise.  When we have previously been on longer cruises, with Princess, there has always been laundry facilities available, including an iron and ironing board.  For me, this was a deal breaker.  I wouldn't choose Norwegian again.

This itinerary was wonderful and the views splendid. Our all time favorite will always be the Geiranger Fjord with its steep sides and hundreds of waterfalls. While there, we also visited a self sufficient goat farm which produces delectable cheeses and traveled through beautiful countryside. Stavanger and Bergen were nice towns but the fjords, mountains, pastures, waterfalls, and nature in general were amazing.

We like the itinerary. The IT person was helpful in getting my onboard wifi minutes. 

We love the French Specialty Restaurant with good food and great services. The Shehannon Restaurant has a good menu for comfort food. 

The desserts are fair at best at all the restaurants. The Brazilian Specialty Restaurant has the worst desserts. Selection was poor and dessert we chose was

poor. 

The cooking demonstrations need need to improve. Not impressive at all. 

Camera/photo department provides good services and Mr Kumar is friendly and helpful. 

Staff at the the reception desk needs more training. They are helpful but give out wrong info at times. I have to ask two or more people to make sure I got the right info. 

After two Alaskan cruises, we weren't sure we would be wowed by Norway. Couldn't have been more wrong! Norway is simply gorgeous in its own super special way. Loved the Jade; we had a mini-suite, and it was well worth the extra money. My husband and I enjoyed the extra space and the tub/shower in bath. There was some rough water in the North Atlantic, which I expected, but this ship felt very smooth and stable. Food was great all around, but especially in the specialty restaurants. Our cabin steward was wonderful; he just took very special care of us. Shore excursions were really good - something for everyone. Kayaking for my husband, stave churches and Edvard Grieg for me. We would recommend this cruise to anyone.

the scenery was unbelievable and the food was excellent. Unfortunately our room had no heat for 4 of the 8 days.  

We enjoyed the on board trivia daily, the easy walk into the towns, the ease of the sign up, the friendly washy-washy lady, and our room gentleman that tried to make us okay with no heat.

NCL's food and entertainment were first class.  Norway's fjords were extremely scenic.  The ports were excellent, especially Geiranger.  Would definitely recommend this cruise and NCL.

My favourite part was the scenery -- so worthwhile. I learned so much about Norway, and I really loved it. The Jade is well appointed with a great staff! The shows are some of the best in the cruising world. I have sailed on 5 of the best lines including Cunard and Celebrity.

The one thing that prevents me from a 5 star review is that besides the daily service charge, 18% is added to every drink served. There are no washing machines onboard though they will do it for another charge. 

The bed was comfortable and the cabin was clean, with enough room to move around.  The bathroom was bigger than expected, although the toilet was cramped.  Only one real problem, the safe didn´t work.  I went to the front desk three times to ask to have it fixed.  The second time the employee who came had to call his supervisor, who told me there were no working safes available and they would let us know if they found one.  After hearing nothing I went to the desk again.  This time they went to an empty cabin and replaced our safe with the one from that cabin.  Other than that the service was good.  

The magician in one of the shows used some inappropriate language for kids.  The rest of the shows were good.