Norwegian Gem Cruise Reviews - Reviews

This was a much needed vacation since the Covid pandemic. And the visited ports of call was refreshing.

As always I'd prefer few ports of call and longer stays at the ones we visit. In spite of cut backs, crew still provided good to excellent service. Wish NCL would make menus for main dining room available ahead of time to make planning easier. Not NCL's fault, but the amount of rude and privileged behavior is definitely on the rise.

This was our 3rd time on the Gem Love the size and layout of the ship The itinerary was wonderful and we had great weather I wish they would do this type of itinerary more frequently up to at least June

It was my first solo cruise and I can't regret it. I met amazing people on board, the crew were amazing and the ship is so beautiful. The interior design is very modern and chic....Amazing trip.

Cruise was mostly enjoyable other than what I have mentioned. We had a problem with every excursion we booked or tried to book, so we were disappointed with most ports, but other than breathing too much smoke, the shipboard experience was good.

This was our 50th cruise, there is a noticeable difference in service and entertainment since the return to sailing.

A good trip but some disappointment with slow service due to lack of staff.

NCL needs to take responsibility for this ship, sail on it, FIX IT! Have been on other ships in the same top cabins....they should be ashamed of the HAVEN on the Gem!

This was my 5th cruise with Norwegian and by far the worst I have experienced.

The overall experience was great, the weather was nice, warm, not too hot, no rainy. Sailing through the Panama Canal is must have for lifetime. Highly recommended.

The overall experience was great, the weather was nice, warm, not too hot, no rainy. Sailing through the Panama Canal is must have for lifetime. Highly recommended.

It felt like NCL was not ready for the cruise new staff new entertainers glitchy systems, etc

We were extremely disappointed with Guest services and their efforts as to help with our situation. We were taking this cruise in memory of a recently deceased loved one and there was no effort made to make arrangements for the disbursement of her ashes when requested . I completely understand that there are rules and procedures for such events, however when we contacted guest services there was no distinctive effort made to accommodate this very special request.

Internet wasn’t working had to ask for a refund Pools were closed and thermal spa was overcrowded had to argue for a refund Had to ask 3 seperate occasions for the water package I preordered finally getting it on day 3 Stateroom door was broken Bathroom door wouldn’t stay shut All entertainment was canceled except for 1 show which occurred when we had our specialty dining reservations and we couldn’t change it. Recreation staff were great Steward was great Casino staff was great Ship was clean except for the common area bathrooms

If you are expecting anything that resembles luxury, this is not the cruise line for you. We found that the entire experience seemed catered toward a crowd that thinks heavy drinking is the highlight of the day. While the ship itself is very nice, the on-board experiences left much to be desired.

There seems to be a disconnect between the level of service offered and the ability to provide that service. The staff seems over-worked and is not thoroughly trained to offer proper service at the level that is expected when one pays thousands of dollars for a short cruise. The entertainment was so far below the standard, that is was truly embarrassing. Attention to detail, proper training and deep examination of the entertainment program would certainly help bring this experience up to an acceptable level. However, we feel that this will take some time and will be spending our travel dollars with other companies for the foreseeable future.

Was very unhappy and extremely disapointed with this cruise. Have been on Carnival, Royal Carribean, and Disney and they were beyond wonderful. Total waste of money and very upset with the experience of Norweigan.

Great times, not crowded, good food and clean. What else to ask for.

I have never been so disappointed by a Norwegian cruise. The lack of care and concern about the issues was incredibly disheartening.

overall you get what you paid for, the service was average