Great ship, slow service.

Item: Norwegian Gem
Rating: 4.6
Author: luyano728

Norwegian Gem Cruise Review to Caribbean - Eastern

luyano728

Contributor Level: Third Mate

13 Days Till Next Cruise

Cruises: 7+ cruises

Reviews: 7

Helpful Votes: 156

Overall rating:

4.6 out of 5

Verified Review

11 Night Eastern Caribbean (New York Roundtrip)

Sail date: February 27, 2023

Ship: Norwegian Gem

Cabin type: Suite

Cabin number: 11108

Traveled as: Couple

Reviewed: 1 year ago

Review summary

A good trip but some disappointment with slow service due to lack of staff.

Embarkation

5 out of 5

Quick and easy.

Ship experiences

Food and Dining

5 out of 5

Good food, not enough waiters.

Onboard Activities

1 out of 5

Did not participate in any activities other than entertainment.

Entertainment

4 out of 5

Stage shows were great, but not every night like in previous trips. Comedian was also good but was on three nights, one too many. Dj was great.

Service and Staff

5 out of 5

Great service from staff but they all were overworked for not having enough of them.

Ship Quality

5 out of 5

Everything was clean.

Cabin / Stateroom

5 out of 5

Ample cabin, great bed and very clean overall.

Ship tip

Gem is for people that like smaller ships.

Thumbs up

Ports of call

New York, New York Did not visit port

We live in NYC.

Thumbs Up 0

Puerto Plata, Dominican Republic

5 out of 5

Took a four hours tour and enjoy every minute of it.

Thumbs Up 0

San Juan, Puerto Rico

5 out of 5

Beautiful city. Just when for a walk, no excursion.

Thumbs Up 0

Philipsburg, St. Maarten

5 out of 5

Good place for shopping.

Thumbs Up 0

Tortola, British Virgin Islands

5 out of 5

A small but lovely place.

Thumbs Up 0

Royal Naval Dockyard, West End, Bermuda Did not visit port

Ship skipped Bermuda because of rough seas.

Thumbs Up 0

Disembarkation

1 out of 5

It is always terrible and confusing to disembark in NYC.

5 Comments

Nscrfan3 1 year ago

Did you get your port fees back from NCL?

Thumbs Up 0

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Ship2Shora 1 year ago

We had to skip Bermuda too🙄

Thumbs Up 0

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Gwbigdog 1 year ago

Thanks for sharing

Thumbs Up 0

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AuntPinkie 1 year ago

Appreciate your detailed review. Glad you enjoyed your cruise.

Thumbs Up 0

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javawoody 1 year ago

Seems to be the theme,lack of staff

Thumbs Up 1

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Other reviews of this sailing

Had a great time. Nothing went wrong except we missed Bermuda because of weather.

NEVER AGAIN