Norwegian Gem - Reviews

SURPRISED, gratuities automatically billed after April 2019.

Overall, the cruise was good. I wish it didn't take 3 and half days to get to the Caribbeans. the cruise line could make it in two and half days that would be as awesome.

We had a great cruise. The food was great. The staff was very friendly . I had to ask for towel animals as they only do it by request now. But they did do it every evening. The only complaint I have is I pre ordered flowers for my room and they were at least a week old and not fresh. They also have a Friends of Bill W meeting every evening , which is very good.

I had a cruise member yelling at me for canceling my next cruise

Our vacation was so much fun and so relaxing. We felt welcomed by the crew from the minute we stepped on to the boat, and I don't have any complaints at all. Great food and activities, great excursions. Maybe a little expensive with the excursions, and internet is expensive and confusing. Otherwise A+

I am a loyal Norwegian patron. Love the cruise line.

Cruise overall not exceptional Cabin disappointing

There is a lot of time changes on this cruise with no clocks in the state rooms or the common areas to help you keep up. We can’t adjust Apple Watches without Wi-Fi so please put more clocks that are correct preferably in state rooms but at least in the common areas that are easy to find and read. Leave ship maps in the state rooms or at least announce they are available at guest services... don’t put service charge reference on bill when it is actually gratuity, be clear what gratuities are.

Cruise in general was nice, but hated Norwegian's flight program and will never use it again

We really enjoyed our time on NCL Gem. We chose to celebrated our 50th wedding anniversary with this special trip. Thanks for helping us do this. I am sure my ratings are in comparison to other cruises I have been on. I tried to be honest and fair. Hope some suggestions I have made will assist in your future service. Thanks again.

Overall the cruise was fine but the Haven was disappointing. On other ships there was a private bar and restaurant and a concierge station. All were missing on the Gem.

Worst cruise of 37 that we have taken. Overcrowded, poor communication, mediocre food.

This is a beautiful ship. Very clean, excellent staff and lots to do onboard. The food everywhere was amazing. We missed two stops because of weather which was kind of disappointing but can’t be helped.

We have a very good time on board the ship, and the employee's and crew were very helpful and very kind. I just wish we could have stopped at every port.

I have never been on a cruise with so many children. Our family did not let their children run around unattended. But, believe me, this was crazy at times. Teens running the halls, loud and disrespectful. It was the opinion of the families cruising with us that there should be more security in the hallways when there are so many children on board. At times, it was very disruptive. But, all in all, we have a wonderful time and will definitely cruise with Norwegian again but not when we know that school is out!

this trip was great for our first cruise. especially liked that the ship was smaller then most.

After cruising Norwegian for 8 times this cruise was disappointing. We took a few years off due to a new edition to the family and was super excited to cruise again. We love to cruise out of Boston for the ease of it and realize the ships are not the greatest due to the port size but the convenience factor is great for us. Next time we will try another cruise line

In general small , but very nice and clean ship. Kids outside activities like soccer, or something outside should be better.

Wouldn't hesitate to take this cruise. Always a good time. This was my 6th time and every time is just as good as the next. Highly recommend.

So glad we booked this cruise through BJ's! The process was easy with great results! We enjoyed every minute of this cruise and we are looking forward to going again. It's great cruising out of Boston. No planes or trains to take to get to Black Falcon Pier!