Norwegian Gem Reviews

3.7 out of 5

1898 reviews

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3.1 out of 5

Average at best by coachoverstreet

Verified Review
/ Sail Date: / Traveled As: Couple

It was the lowest rating we have given of our 17 cruises. The drink prices were unreal if you didn't have the drink package ($13 after mandatory tip per drink). The food was very basic and the main dining didn't have the usual "special" entrees most other ships have and were very slow service. They held some of the big activities in the one large bar instead of the Show hall which caused standing room only most times. The private island was great along with the lunch they served while there.

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3 Comments
4.8 out of 5

A "Gem" of a Cruise by mmacchione

Verified Review
/ Sail Date: / Traveled As: Family (older children)

My 26 year old daughter and I had a "Gem" of a cruise experience. The shows and food were excellent. There was plenty of things to do. We enjoyed the ports. At Port Canaveral we booked an excursion to the Orlando Eye, Madame Tussaud's and an aquarium. There was just the right amount of time to enjoy. The private island was beautiful and we had great weather. We have been Nassau before so we decided to book a day pass to the Hilton though Resorts for a Day. It was the right choice-very relaxing. There was a nice beach, pool and plenty of chairs both in the shade or sun. The Gem is nice size ship. There are lots of activities and choices in the evening of lounges to enjoy some music. Hope you get to enjoy this ship someday too!!

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4 Comments
4.2 out of 5

Very Nice by cruiser31969

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Women Servers need to be kinder and more patient and accommodating.

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4 Comments
2.2 out of 5

I am truly embarrassed, my first vacation and unfortunately they sucked me dry everything on board cost me something they took advantage of me big time since it was my first cruise... by Daniel007

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

Im just so angry with the lack of communication with me as a customer and not informing me of everything else that must be paid for..

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4.9 out of 5

Wonderful by misssaintangel

Verified Review
/ Sail Date: / Traveled As: Couple

It was the 1st time that I have ever taken a cruise and I loved the actual cruise itself. I did not like the boarding in NY as my understanding was that when you complete the online registration I would not still be standing in line for 3 hours to board. Getting off the ship was smoother but still came with disruptions from other passagners that require asistan e that chose to be quite rude and continue to push people myself included with there motorized scooters instead of waiting for the line to clear. Other than that the trip was amazing and all of the staff was curiosity and polite. I would say that it exceeded my expectations of what I felt the trip would be like.

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3 Comments
4.9 out of 5

the family adventure at the seas by virgenayala41

Verified Review
/ Sail Date: / Traveled As: Family (young children)

fue una expeiencia muy linda par mi y mis ninas me hubiera gustado que hubiera mas activitidades para jovenes, como charlas , juegos de mesas con otros jovenes y otras activitidades . de lo demas estuvi estupendo el staff las comidas , deberia haber un tiempo limitado parra el area de los warm family pool, no lo pude disfrutar porque otras personas spent all day inside the pool. pero gracias a todos por todos son muy amables .

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1 Comment
4.8 out of 5

Overall Great Cruise by georgeharris147

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

This was my first cruise and it met my expectations, but boarding was slow and the daytime entertainment should be better.

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2.8 out of 5

Restful Cruise by ww051021

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/ Sail Date: / Traveled As: Couple

Just OK, really a boring cruise which made it restful. I'm still amazed how the ship gets bounced around in rough seas. Really sad that employees can't speak or understand English. The purple key card means nothing on board.

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5 Comments
4.8 out of 5

Absolutely incredible by advetter

Verified Review
/ Sail Date: / Traveled As: Couple

This was our 1st cruise ever & after this experience I would definetely go on another cruise. I would also highly recommend Norwegian Cruise lines

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Was this review helpful? 11
4.5 out of 5

Great proud staff, Great ship. Competent entertaining lounge musicians. by AllentownBill

Verified Review
/ Sail Date: / Traveled As: Couple

All the staff were excellent, many anticipating needs !!!! Clean. Entertainer highlight. A great little group called Yael & Gabriel but playing with a clarinetist and bassist and trumpet too...then called Sunset [something?] They should go big time with style as a group!!!!

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3.2 out of 5

Not up to standards by jamison815

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Overall it was ok but not your best by a long shot. Someone should look into this trip. I would be happy to discuss this with someone.

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4 Comments
4.5 out of 5

A New Gift Every Day by barryresnick

Verified Review
/ Sail Date: / Traveled As: Couple

It was wonderful to do a 12-day cruise with only two sea days and every port was different and they all were good. The only disappointment was the very cool and damp weather that followed us everywhere. We love the Norwegian Gem especially for the great shows in the Stardust Theater every night. No charge and no reservation needed!

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1 Comment
3.5 out of 5

Canada & New England fall by TerryT60

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/ Sail Date: / Traveled As: Couple

Ship was just okay, ports were good to excellent.

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3.8 out of 5

Nice cruise, Great crew, Excellent food and service. Poor entertainment, cruise director mostly absent. by preciousmoments

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/ Sail Date: / Traveled As: Couple

Cruise director not involved, rarely seen. Atrium not serviced by waiters, average to poor entertainment. Music too loud at shows. Crew and service outstanding.

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4.5 out of 5

Great Fall Foliage Cruise from Quebec City to New York City by carrollf

Verified Review
/ Sail Date: / Traveled As: Couple

Very fortunate to cruise from Quebec City to New York City at the height of the fall foliage colors. All the shore excursions we selected enhanced this experience and gave us wonderful insight into the wonderful places we visited. All the staff and crew aboard the Norwegian Gem did an outstanding job to make our cruise a memorable experience.

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1 Comment
3.1 out of 5

Great value for the Sail Away Package by lgmajeskemi

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/ Sail Date: / Traveled As: Couple

I would on;y do this cruise if you are looking for a bargain and new places to explore. Would not need to do it more then once. Overall we had a nice trip and enjoyed it for a great bargain.

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Was this review helpful? 5
5 Comments
2.6 out of 5

Not good experience by zzou

Verified Review
/ Sail Date: / Traveled As: Couple

We are very disappointed with help desk manager Jalynne Castro. We believe that a poor manager would set a poor example for all staff under her management. It is our third cruise with NCL. Previous two gave us good impression, but now we are not sure if we will take another NCL. It's sad. We hope Ms. Castro should learn to treat guests in a way she herself wants to be treated.

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Was this review helpful? 5
8 Comments
5 out of 5

THis was a terrific and pleasureable cruise on the Norwegian Gem. You can not want for anything more! Superb! by cccritch10

Verified Review
/ Sail Date: / Traveled As: Couple

The experience aboard the boat and ports of call were outstanding. Nothing to complain about, only positive thoughts!

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Was this review helpful? 8
6 Comments
2.6 out of 5

New England/Canada Cruise by dwashofsky

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/ Sail Date: / Traveled As: Singles/Friends

My experience was adequate but not exceptional. The tours offered were not well done; the guides were not well informed and way to chatty about nothing of importance. Busses should have had cold water bottles available, The ship had the tours planned too close to the sail-away times so the tours were always behind schedule and had to "race" to get back to the ship on time.

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1 Comment
4 out of 5

A very pleasant experience by RonRL

Verified Review
/ Sail Date: / Traveled As: Couple

I found Oriental girls saying "washy-washy" and spraying your hands with some unknown liquid, each time you boarded the ship or entered the buffet, to be very offensive. It was like out of a bad 1950's movie that stereotyped Chinese as less than equal. While the food in the main dining rooms was fine, try the specialty restaurants. Definitely a step up in quality and service for a little extra. However, avoid the biscuits everywhere! I believe they were baked by Wayne Gretzky.

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22 Comments