Norwegian Gem Reviews

3.7 out of 5

1974 reviews

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4.9 out of 5

Another wonderfull cruise by NCL. Everything was fantastic by esmith9041

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/ Sail Date: / Traveled As: Couple

Another awesome adventure on NCL Gem. So glad to see staff who remembered us

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4.1 out of 5

Fun family trip by lipsticklez55

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/ Sail Date: / Traveled As: Large Group

All in all we had a wonderful time. Relaxing and adventurous. Beverage package and specialty dining is a must if your a drinker and want more food variety. Worth the money for sure

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4.3 out of 5

Great Caribbean Cruise by mario323

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/ Sail Date: / Traveled As: Couple

Overall great cruise. The free drinking package it did make worth while.

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4.3 out of 5

Had a great time but ship was delay a day due to weather so we lost 2 ports of call and had an extra day at sea. by karenprapp

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/ Sail Date: / Traveled As: Family (young children)

I enjoyed my cruise even though we lost ports. I used the spa which was great and they were not pushy about buying their products, just made suggestions. Gym area great. I feel they don't offer as much as they did 10 years ago, entertainment, gem talks, little things that offered freebies. Shore excursions seminars used to give freebies, discount coupons, prizes and they didn't do that on the last 2 cruises I went on. Caganie's was the best dinner but slow.

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3.2 out of 5

A cruise cut short, otherwise a very average cruise nothing to rave about. by nalasaluki

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/ Sail Date: / Traveled As: Couple

Cruise left a day late, Norwegian did little to help customers waiting in NY. Ships. food, staff, entertainment etc. all were average. Ship is old but clean. Ports of call were best part. I'll not take Gem again. Unimpressed

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4.6 out of 5

Happy to Cruise the Caribbean with NCL Gem by mcuskley

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/ Sail Date: / Traveled As: Couple

This was the first cruise since my husband’s surgery 22 months ago resulting in a tracheostomy. We were a little apprehensive about meals. Well our food and beverage manager Vikramraj and his restaurant managers took excellent care of us & we have never enjoyed dining so much and look forward to sailing again with NCL in the future.

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3.4 out of 5

fun w friends but Gem service and food poor by dgdm641

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/ Sail Date: / Traveled As: Couple

nothing special--did exact cruise a year ago and service was a ton better then--same for the quality of the food

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4.6 out of 5

Great Entertainment! by smstole

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/ Sail Date: / Traveled As: Couple

First time cruisers. Loved the Production Cast shows - Swing, Blazing Boots, and Get Down Tonight! The Cabaret show was terrific! Guest performers were also great! We would choose to explore islands on our own rather than take shore excursions on future cruises. Overall, a great experience!

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3.5 out of 5

Good Value Cruise by chezbob

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/ Sail Date: / Traveled As: Couple

My husband likes to find value cruises and as Panama Canal trips to this was good. We also liked that it ended in NYC as we wanted to stay there a few days. We would not go on the Gem again but like Norwegian because of the perks they include in the room packages if you buy at the right time.

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2.7 out of 5

Just OK. by Dc371240

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/ Sail Date: / Traveled As: Couple

Would not take again. Many much better cruises. Communication was terrible. NCL dropped the ball on this one.

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4 Comments
3.8 out of 5

Mixed Bag - Mostly Good by lynhistory

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/ Sail Date: / Traveled As: Couple

Lots of good things - lots of mediocre or poor ones. Great weather, especially in mid-winter. The Duplicate Bridge games organised by Ian were terrific. The Canal itself was "once-in-a-lifetime."

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4.6 out of 5

Great trip! by jeffreyabarnes

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/ Sail Date: / Traveled As: Couple

Great cruise. I highly recommend it.

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3.3 out of 5

NCL has to review its business and service paradigm. I will not return until it does. by kenpw

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/ Sail Date: / Traveled As: Couple

So would I cruise again with NCL? The answer is no and here are the reasons why: 1. Food. It wasn't good. As described, it had no taste. The menu resembled a Denny's menu. Quality of the food wasn't good. The red meat was unchewable. Waffles were like cardboard. Quantity and variety was good but what good is that if there's no taste? 2. Shipboard officers. They were a sullen and unfriendly group..I'm talking about the line officers who steer the ship. The captain was remote and unseen. He made daily 10AM announcements that amounted to nothing. What he said was found on the shipboard TV screens, e.g. course, speed, water temp, etc. The guy should have been up and around every once in a while for the passengers to see and he wasn't. Unlike other ships when the captain addresses the passengers in the theater, this guy didn't do that. In short, he was a ghost. The other officers were not much better. The hotel service officers ran the gamut from friendly and helpful to seemingly harried and overburdened. You never knew what you would get when you asked one a question. In one instance, I couldn't chew the meat served to me. When I alerted one of the hotel service officers in the dining room and I told him, "I can't chew the meat." His response was, "Well, did it taste good?" Are you kidding me? Did it taste good? I couldn't chew it. 3. Excursions. Be careful when you book an excursion. Read every description even if you don't plan on going on a specific tour. Why? Because there are tidbits of valid and important info strewed throughout. Example: as described, the length of the bus rides to a specific town might be found in one description but not the one you might be interested in. One description talked about the beautiful sunsets from a town but we left at 3:00 in the afternoon so there would be no sunset. 4. The excursion desk was not a great help. When we had a 90 minute bus ride to Leon, Nicaragua, I complained that we weren't aware of the length of time in transit to which the desk rep told me, and I quote, "Everyone knows that Leon is a 90 minute bus ride." I asked who everyone is to which she said, "you need to research your tours," to which I said, I did by reading your description of the tour...and that's why you need to read all descriptions because in one solitary one, you'll find that the bus ride to Leon is 90 mins long...but that warning wasn't in the description of the trip we took. 5. Rather than having Curacao and Manzanillo on the schedule, replace them both with a stay in Panama City and lengthen the time Costa Rica 5. Finally, I don't want to say that everything on the cruise was bad. There were a lot of good things but when I totaled the good and bad, the overall score was bad and that's why I wouldn't return to NCL. For the cost, I fully expected better quality in all facets of the experience. I really think that NCL has to revisit its business and hotel service paradigm, make some major adjustments and retrain its people.

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6 Comments
3.5 out of 5

Holiday Caribbean Cruise by alexk357696264

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/ Sail Date: / Traveled As: Couple

This was our 3rd cruise on NCL GEM and 23 cruise overall. It was fun to be on the ship during Holidays and we enjoyed this cruise a lot. Food and some entertainment could be a bit better, but we had very reasonable expectations and had a lot fun catching up on some beach and family time. I would recommend this ship if dates and itinerary work for you and price is right. And especially if you live in the NY area and do not need to fly.

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4 out of 5

Xmas/New Years Caribbean Cruise by CARCruiser

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/ Sail Date: / Traveled As: Family (older children)

Overall good ship, not great, although since a smaller ship the crowds never seemed too bad. Overall the energy and vibe of the staff was not up to NCL standards. The ports were all good but the quality of excursion offerings were not as good as other NCL cruises, with most being tailored to very large groups. On board activities were below other NCL standards we have been on, with minimal variety (pretty much just the standard shopping, bingo, and trivia everyday for 11 days). The photo department was much better with several monitors and individualized binders of your photos, which is much easier to find and review photos than other ships we have been on.

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4.5 out of 5

Good Cruise but food was terrible and bland by thawhoward

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/ Sail Date: / Traveled As: Couple

So my only issue with this cruise was the food. It was really bland and not good as far as we were concerned. I will most likely not cruise this line again because of the issue. I expect everything to be at least good but the food was really quite bad.

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1.2 out of 5

It sucked, go with a different cruise line by Thebadcruise

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/ Sail Date: / Traveled As: Couple

Everything went wrong, it was hard to get good food and drinks. Inconsistent food service, bartenders who ignore you, over crowded pool, service charges everywhere, hidden fees, must I go on? Cruise another line.

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3 Comments
4.5 out of 5

Enjoyable and relaxing by Ladybug56

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/ Sail Date: / Traveled As: Singles/Friends

Enjoyable and relaxing the food was great in the specialty restaurants

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4.6 out of 5

Wonderful and relaxing by lolabean

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/ Sail Date: / Traveled As: Couple

Pros: excellent price, 11 days, 6 ports, 2 full days at sea going and coming (great for de-stressing), special food needs were accommodated. Buffet was nicely organized with good variety. Cons: dining room service was slow and a bit disorganized at times. Italian food in the mdr was mediocre. Overall: would do it again!

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4.3 out of 5

We had a great Southern Caribbean Cruise by esplicer

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/ Sail Date: / Traveled As: Family (young children)

All in all we had a great time. I found that a lot if the wait staff in the Buffet did understand english very well when you asked them for something so I had to track down a supervisor or Matre'D to get what was needed. The specialty restaurants were very good and had good service. I was a little disappointed that I didn't see my cabin Steward till 9pm on the 1st night. I feel he should had made quick introductions to each room prior to getting heavily involved with one guest for an extended time. After that he turned out to be very good.

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