Norwegian Gem Reviews

1654 reviews




4 out of 5

A very good cruise experience by scottandjo

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Sail Date: / Traveled As: Couple
Hit some bad weather coming out of NY, ship and crew handled it very well. The ports were lovely and enjoyed to the fullest. I think I prefer an itinerary where the sea and port days are not as grouped together. Meaning couple sea followed by a port or two. This cruise was 3 sea days, 4 port days, 2 sea days and we needed a break from ports by the time we returned.

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5 out of 5

Relaxing, friendly staff, good music, quality of the food was fair, too many interruptions from the bridge......🙄 by nelkobre

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Sail Date: / Traveled As: Family (young children)
Friendly staff, love the hand sanitizers....washy washy rocked the ship, me and my kids loved it, felt that it was too much waisted food. If it was better made the people would eat less and not just take the food taste it and throw it, loved the magician J P

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Was this review helpful? 5
4 out of 5

good cruise by 487seaside

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Sail Date: / Traveled As: Couple
this was our first cruise. the crew was great. the ship is well kept . the cabin was nice.the diningrooms are great. the buffet was overcrowded we just want to get breakfast and meet our tour finding a table within view of the food is impossible i think some people sleep in the garden cafe at their tables. the staff though overrun was still friendly and nice especially those washie washie girls if you could bottle there attitudes you can put prozac out of business

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Was this review helpful? 5
4 out of 5

Relaxing, Good weather by rickanthonisen

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Sail Date: / Traveled As: Couple
It was what we needed at the time. I was a little put off by the up selling and pressure to book. And some of the booking features felt like a trap. It will probably be our last cruise for some time.

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3 out of 5

Not a GEM by mspatty2004

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Sail Date: / Traveled As: Singles/Friends
Don't think I will travel on NCL again. There entertainment was not good. The buffet was ok. The food in the dining room was not good and the staff was very slow. So when you got the not good food it was cold. Some of the sales people in the onboard shops didn't have a clue. And disembarkation on the last day was a nightmare.

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Was this review helpful? 3
3 out of 5

Poor norwegian cruise by mikeelster

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Sail Date: / Traveled As: Family (older children)
Probably one of the worst. Right at the top of my list with carnival cruises. We did shore rxcursions through norwegian and they were rediculuously priced. Should have just found our own stuff to do. We also had a foreigner taking photos of young girls around the pool. Kids didn't feel safe anywhere.

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Was this review helpful? 3
3 out of 5

Should have been better... by Roomie

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Sail Date: / Traveled As: Singles/Friends
Tthe waiters and waitresses were not familiar with the products they offered and the food was cold or not ordered and I had to wait a long time for it. The staff that was selling various items didn't seem to knw what they had and how to sell. There was also an issue with the language. Repeating something in english does not answer a questio0n. They were very disorganized when it came to handing back liquor that they confiscated and as a result, my roommate and I are missing bottles. I sent an email to the guest relations department and have not heard from them yet.

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4 out of 5

Great until it was TERRIBLE! by Jeslyn

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Sail Date: / Traveled As: Couple
The cruise was great until Tuesday afternoon when we were informed that the ship broke down. From that point on, the carefree, vacation frame of mind quickly dissipated as everyone then became nervous and agitated by the breakdown and possibility of flying home. Ultimately, we did in fact fly home from Barbados on chartered flights. The flights were significantly delayed and resulted in a 15 hour long day of travel. After arriving at the airport you were on your own regarding your trip home. I still have not heard back from NCL in regards to the complaint I submitted a week ago.

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Was this review helpful? 6
3 out of 5

NCL fails again! by mgbark

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Sail Date: / Traveled As: Couple
Overall, we are glad we went, but NCL really cheated us on this one, failing to deliver the promised itinerary at 3 out of 5 ports. No discount, no apology. If you like cruising, try NCL, but if you're going for the ports, you might want to try a more dependable cruise line.

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Was this review helpful? 5
4 out of 5

Fall Color Cruising in Canada by rigould

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Sail Date: / Traveled As: Couple
The itinerary was very nice, especially the overnight in Quebec City. The ship provided a great way to see some Canadian ports. More information could have been provided about each port of call. A more varied selection of things to do onboard should be given. The staff and crew were friendly and professional.

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3 out of 5

Disappointed With Some Stops, Happy with the Gem by ceholster

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Sail Date: / Traveled As: Couple
We took off from NYC for a ten-day cruise that included Halifax Ca., Quebec Ca., Cornerbrook Ca., and Sydney Ca. We were told that we would have two days in Quebec, but it turned into 24 hours because, we were told, the Whale migration in the Saint Lawrence had the ship slow down the length of this seaway both ways. No whales were sighted and we lost half a day of time in Quebec City. The port was a joke! It was next to a dump and grain silos. The gangway was build with two ramps by a portable crane on shipping containers and was extremely hazardous to traverse. We were a distance from the city, while another ship (Princess Line) was right across from the main area with an open berth behind it. We had to traverse unsafe terrain and cross a river lock to get to the city! The ship offered transportation for a fee of $30.00. I have been on 32 cruises and when a ship is this far out of town the shuttle was free! We left early the next day at 5:00 PM instead of 10PM from the original itinerary. We arrived at Cornerbrook, which was a waste of time. There was nothing to see unless you took an expensive excursion inland. The town had a City Hall, VFW and a library. Not even picturesque. When we left this stop the Captain told us we would not be going to Sydney due to a storm coming up the east coast. We headed out to sea to avoid it. For over a day we were in 21-foot swells and had a rough trip home. We arrived in NYC on time to a calm bay. We expected the stops to be memorable and safe. The berthing in Quebec was unacceptable, and the choice of Cornerbrook was very poor. We were disappointed and feel that Norwegian took advantage of an older group of passengers.

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Was this review helpful? 4
3 out of 5

Underwhelmed by underwhelmed

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Sail Date: / Traveled As: Singles/Friends
I'm a first time cruiser and I learned so many things on this trip. More so on what NOT to do. I need to be on a larger ship, more activities especially on the sea days. I would do more advance research on the ports to maximize time. I would evaluate booking the excursions through the cruise line as I feel they gouge you. So disappointed they would charge $79 for a tour of the ship. I would have been willing to pay $15 as I was so desperate to have an activity option. My next cruise will not be on Norwegian.

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Was this review helpful? 4
4 out of 5

Amazing Fall Foliage 2017 by Cruiser24871206

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Sail Date: / Traveled As: Family (older children)
This was a once in a lifetime cruise for my family. We could not have been happier with the ship or Norwegian. The excursions filled up fast so we were glad we booked in advance. The foliage was beyond amazing and there was so much history and culture to enjoy. Highly recommend this cruise.

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Was this review helpful? 8
5 out of 5

Fall Colors by Cruiser590

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Sail Date: / Traveled As: Couple
had a very relaxing time, wasn't our best cruise, but we enjoyed it and entertainment was awesome, food was very nice, spa was ok. wish we would have seen more fall colors and some area were very cold. 3 days were really nice weather.

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3 out of 5

Not a Gem to Sail by twiles

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Sail Date: / Traveled As: Couple
I would not recommend this cruise to anyone due to all I have stated above. They need to get their act together on this one. It is very close to the worst cruise I have taken.

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Was this review helpful? 3

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