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Nothing Special.

Norwegian Gem Cruise Review to Bermuda

Cruises: 7+ cruises
Review: 1
Helpful Votes: 22

Overall rating:

2.4 out of 5
Verified Review
Norwegian Gem

5 Night Bermuda (New York Roundtrip)

Sail date: January 11, 2023

Ship: Norwegian Gem

Cabin type: Oceanview

Cabin number: 4510

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

We were extremely disappointed with Guest services and their efforts as to help with our situation. We were taking this cruise in memory of a recently deceased loved one and there was no effort made to make arrangements for the disbursement of her ashes when requested . I completely understand that there are rules and procedures for such events, however when we contacted guest services there was no distinctive effort made to accommodate this very special request.

Embarkation

3 out of 5
The embarkation experience was quick and went ok, but there wasn't any effort made during embarkation to make it feel like we were going on a cruise.

Ship experiences

Food and Dining

2 out of 5
The buffet area seating was horrible. Barely enough seating space for a family let alone a group of 6 or more people.

Onboard Activities

2 out of 5
Due to this being a winter cruise, we expected not to be too many out door activities however the indoor activities were very bland and limited as well.

Entertainment

3 out of 5
The onboard entertainment was ok, nothing special. The vocalist performer tried to do his best and the onboard comedian was ok. Otherwise nothing really stood out.

Children's Programs

3 out of 5
Arcade had limited games and half of them were not working properly. Seaclub area for kids was ok.

Service and Staff

3 out of 5
Staff did their job but didn't do anything above.

Ship Quality

2 out of 5
Design was poor - and it became evident during the in-climate weather where travelling between sections required a round about way of getting there.

Cabin / Stateroom

1 out of 5
The cabin was cramped and the port window was not worth the upgrade.

Ship tip

Take a page from Royal or Carnival.

Thumbs up

Ports of call

New York, New York

3 out of 5

Royal Naval Dockyard, West End, Bermuda

3 out of 5

Disembarkation

2 out of 5
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6 Comments

Cruisers4Lyfe     4 months ago

Thanks for sharing
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Ship2Shora    1 year ago

First if all Sorry for your loss but when my mom passed I had to jump through quite a few hoops just to aquire permission from US Dept of Interior so her ashes could be spread at her beloved National Park. Hopefully, you found a peaceful portion of the sea for your loved one too
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Dovetail8    1 year ago

Even though you "completely understand that there are rules and procedures," you expected Guest Services to violate those rules to accommodate you. Are you always self-absorbed?
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Gwbigdog    1 year ago

Thanks for sharing your cruise
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NCLARRY    1 year ago

The Gem
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CruisedudeNY65    1 year ago

Thank you for the review. Take a page from anther line in what regard?
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