Nothing Special.

Item: Norwegian Gem
Rating: 2.4
Author: vmehta10462

Norwegian Gem Cruise Review to Bermuda

vmehta10462

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 17

Overall rating:

2.4 out of 5

Verified Review

5 Night Bermuda (New York Roundtrip)

Sail date: January 11, 2023

Ship: Norwegian Gem

Cabin type: Oceanview

Cabin number: 4510

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

We were extremely disappointed with Guest services and their efforts as to help with our situation. We were taking this cruise in memory of a recently deceased loved one and there was no effort made to make arrangements for the disbursement of her ashes when requested . I completely understand that there are rules and procedures for such events, however when we contacted guest services there was no distinctive effort made to accommodate this very special request.

Embarkation

3 out of 5

The embarkation experience was quick and went ok, but there wasn't any effort made during embarkation to make it feel like we were going on a cruise.

Ship experiences

Food and Dining

2 out of 5

The buffet area seating was horrible. Barely enough seating space for a family let alone a group of 6 or more people.

Onboard Activities

2 out of 5

Due to this being a winter cruise, we expected not to be too many out door activities however the indoor activities were very bland and limited as well.

Entertainment

3 out of 5

The onboard entertainment was ok, nothing special. The vocalist performer tried to do his best and the onboard comedian was ok. Otherwise nothing really stood out.

Children's Programs

3 out of 5

Arcade had limited games and half of them were not working properly. Seaclub area for kids was ok.

Service and Staff

3 out of 5

Staff did their job but didn't do anything above.

Ship Quality

2 out of 5

Design was poor - and it became evident during the in-climate weather where travelling between sections required a round about way of getting there.

Cabin / Stateroom

1 out of 5

The cabin was cramped and the port window was not worth the upgrade.