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As a relaxing vacation 3 stars as a cruise 1 star

Norwegian Gem Cruise Review to Bermuda

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 20

Overall rating:

3.4 out of 5
Verified Review
Norwegian Gem

5 Night Bermuda (New York Roundtrip)

Sail date: January 11, 2023

Ship: Norwegian Gem

Cabin type: Oceanview

Cabin number: 5572

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Internet wasn’t working had to ask for a refund Pools were closed and thermal spa was overcrowded had to argue for a refund Had to ask 3 seperate occasions for the water package I preordered finally getting it on day 3 Stateroom door was broken Bathroom door wouldn’t stay shut All entertainment was canceled except for 1 show which occurred when we had our specialty dining reservations and we couldn’t change it. Recreation staff were great Steward was great Casino staff was great Ship was clean except for the common area bathrooms

Embarkation

5 out of 5

Ship experiences

Food and Dining

2 out of 5
Steak was chewy and hard to cut and we got served raw chicken tenders

Onboard Activities

1 out of 5
Everything was closed or canceled and the things that weren’t were over crowded

Entertainment

1 out of 5
They canceled almost all entertainment

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

2 out of 5
The door was broken and so was the bathroom door and it wasn’t fixed by the time we got off the ship

Ship tip

Don’t sail in winter

Thumbs up

Ports of call

New York, New York

5 out of 5
Easy to navigate
Thumbs Up

Royal Naval Dockyard, West End, Bermuda

5 out of 5
Easy to navigate we did 2 excursions jammed into 6 hours because we had to leave quickly so we lost 24 + hours in port
Thumbs Up

Disembarkation

5 out of 5
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