Crown Princess Cruise Reviews - Reviews

Not a good itinerary in my opinion. Not enough variety on the ship for as much time as you're on it.

The cruise was everything we expected. It was rainy and cold, but we came to rest and taken care of. We enjoyed our balcony room and the dining rooms and entertainment in the evenings. We wished there were cookies available, but this cruise had almost none.

It was our first and probably last cruise. They changed our itinerary 3 times and cut our shore time so we hardly had time to do anything and totally missed Ketchikan. Because the ship was not operating on all of its engines when we hit rough seas it was rougher than it should’ve been

the scenery was beautiful and my cabin was nice except for the mattress issue - I have a back problem and could not sleep on those beds; hidden charges for restaurants was a negative; then finally I caught COVID on the cruise - got sick the last day and travel home was miserable; I tested positive at the ER when I got home

We had such a lovely family vacation . We'd recommend it to everyone who doesn't want to spend their entire vacation driving in Alaska. Princess Crown was the best choice for us for value and amazing service! Our only complaint is the children who were mostly unsupervised next door in D209. Their noise level was awful and we did have a lot of trouble getting any intervention since the guest services desk did not answer the phone during the night. Next cruise we'll be a lot more vocal about that early in the cruise and demand to be moved since the children were unsafe and impolite.

Overall, it was a relaxing trip. The only disappointment was the lack of variety for entertainment. Mostly it seemed to be karaoke or trivia games. And during sunny days on the deck, they didn’t have a dj playing. It seems most Alaska cruises never take advantage of warm, sunny days at the pool deck.

American Airlines was the travel agent. They were fault on a couple of promises: 1) their price guarantee was phony and they did not honor it; and 2) they indicated we would get an upgrade (my wife's elite status also is suppose to provide it), and we did not. This was particularly offensive when there were plenty of open cabins at a higher grade.

Overall not a bad experience….really expected more out of the food quality Would def do the stops differently

We cruised Alaska Inside Passage on the Crown Princess. Decor in the piazza was centered around the Klondike gold rush (which I loved). Everything on the cruise was very well enjoyed and appreciated!

This ship needs attention soon! There was also smoke in one of the lights which was taken care of right away after alert was sent out

This was my first cruise experience and it made me want to cruise again. My cabin was always clean and I knew I could rely on Felix to help me out. The international cafe was always open and serving food. Mikal always made sure I had my nightly selection of fruit. I enjoyed my mornings of getting breakfast from the Horizon Court and then heading over to the fitness center to get in a workout, before going back to my cabin to get ready for the rest of the day.

At first, we were a little disappointed and did not know what to expect due the Ketchikan port cancellation and limited stay in Juneau. Once we were on the Ship, we felt that something wonderful and amazing was happening. The Cruise personnel, service and staff, went above and beyond to make our cruise great. Taking into consideration all of the COVID restrictions for the past two years and that the cruising industry was hit hard by it, Princess Cruises did an outstanding job. we highly recommend this Alaska Cruise to everyone. We are planning on our next cruise already.

This was our first cruise on Princess and it may be our last. We scheduled the cruise with the idea of seeing Alaska and we spent most of our time on the ship. The fact the Princess couldn't keep the itinerary that we based our booking on was very disappointing.

Great service, entertainment and food...but we are also very disappointed that they cancelled first Ketchikan and later Icy Strait Point. SHAME ON PRINCESS CRUISES!!!

Very disappointed, missed ports, late arrivals due to engine issues. The cruise I ended up on was not the cruise I had signed up for.

Princess cruise changed the itinerary 3 times and the last change was the day before embarkation. That messed up our plans and caused us to miss our excursion to Mendenhall glacier in Juneau and they skipped the port of Icy Strait Point. I feel like our once in a life time Alaska trip has been damaged a lot because of the sudden changes by the cruise line.

We decided to go on a cruise for our 25th anniversary. We chose the Crown Princess and this specific itinerary so we could experience the inside passage and Ketchikan, but both were cancelled in the days leading up to the cruise and we saw neither.

Princess is clearly short on cash. This ship is running on only one of two engines and Princess doesn't plan to fix it this season. The result is abbreviated itineraries, routing that takes you out to sea rather than through the inside passage, and shortened port visits. The value is significantly reduced. Also, there are visible signs of Princess being cash strapped right now: laundry facilities are out of order and not being fixed, for example. Consider choosing another ship for your trip to Alaska in 2022 and maybe even another cruise line.

So the food, beverages, cabins, service and everything on board rocked! Really terrific. But you cannot go on this cruise line because you arent there to ride a boat, you are there to visit ports of call and this is where the line failed miserably. The company sent everyone a letter to say the boat was BROKEN, engine not working right and we could not fulfill the full itineary that we bought. They told us this 4 days before sailing. We missed 1 port completely, arrived at one port so late we ended up with a 2 hour stay that cancelled out excursions and essentially 40% of the trip was spoiled. the key message here is that they are not transparent, not truthful, unreliable and overall you cannot trust them to deliver what they sell to you. Whatever you do, pick Holland or NCL if you really want Glacier Bay Park since those 2 lines also have certified access to the Park. Princess cruise lines is just not dependable and you cannot afford to have an untrustworthy service provider holding your money and having all the rights in the sailing contract and you are unable to fight back.

Overall a great time aboard the Crown Princess on an Alaskan cruise. The food and service were great and the sights were worth the trip. If you're looking for a relaxing and intro vacation/trip to Alaska, this is it.