The ship could have used some refurbishing. Service was standard, at best. Food was not so good. I had a prime rib with so much membrane that I couldn't cut it, let alone eat it. No matter how your steak was ordered, rare, med rare, med, it all came out the same way...Well Done. Princess used to be our favorite cruise line, but not based on this one.
The ports visited were very interesting especially, St. Petersburg,Tallin, Stockholm and Brugge
However, the rating is low because of 5 days of toilet problems where we actually had to find a toilet in the night. Sometimes we didn't get it fixed until after midnight.
Princess did have some compensation but not nearly enough to make up for the first part of the trip. Sorry Princess, you failed on this one
Nice way to travel to Europe. Food was good, entertainment and programs were lacking. Very limited time in Paris with long bus ride each way. Difficult to get tables for two in the dining rooms.
I have traveled many times on Princess and this is not the level of service I have come to expect from them. There did not seem to be enough staff to cover all the passengers even though they tried very hard. The service in the dining room was extremely slow. They seated my husband and I at a table with 7 other people - it was only designed for 8 people and with 9 it was very crowded. The waiter often would wait for everyone to arrive - and they were always late. Even after we asked him to take our orders without waiting we usually ended up finishing up dinner at the same time as the whole table - which meant that there were long periods of time we were just sitting at the table waiting while the others ate. It also meant that we missed activities we wanted to attend.
Enjoyed the cruise very much. We found it very relaxing with excellent service as always. Nice size cabin, will repeat again, perhaps next year with a different destination.
The food in the main restaurants were tasty and had a good variety; however the food in the upstairs buffet restaurant seemed to be the same every day.
Crown Princess, built in 2006, refurbished in 2011 (we thought again in 2015 but going into dry dock next year) lacked the enclosed protection over the pool which we could have really used. Both the Balcony and the room was very small, dated and worn out and the shower was super tiny. Laundry facilities were available on almost every floor which was a huge plus for a TransAtlantic Crossing.
Staff was wonderful and we loved that they had "Happy Hours" that were BOGO for $1.00 (3 times each day but we only did it 4 times.) International Cafe was free pastries and sandwiches; coffee and/or hot chocolate was $1.67, gelato also but for 3 big scoops. Captain's night was Champagne and Mimosa's.
Buffet Cafe not very good as they were inclined to serve the same items for several days in a row and choices were not that great. Omelets had to be ordered delivered so were generally cold. Breakfast and Lunch in the Dining Room had limited menus. Dinners were excellent and the Servers and the Service were awesome.
Entertainment was mediocre and activities were inclined to be somewhat limited other than Zumba, Line Dance and BallRoom Dance Lessons for me, silly games and of course Karaoke. But talks, which are hugely popular were scarce. "Movies Under the Stars" were 3 times a day but it was too cold to even think about it. The movies were excellent and showed the next day in one of the lounges and then again the following day on TV in the room.
We talked to well traveled Princess guests who had the same problem with the ship - even those that had been on it before. So, thinking the ship is tired and the crew in addition to the ship needs a "lift."
The Captain was fabulous. Very vocal, kept us informed, and kept the ship steady even in a "following sea" and winds of over 40 knts. Days at port were all pleasant and sunny with Ponte Delgada in the 70's, Lisbon and Bilbao in the 60's and LeHavre in the 50's. Loved Ponte Delgada (Azores) and Bilbao, Spain. Lisbon is a huge Metropolis, congested and prone to pick pocketingWe took the Hop On / Hop Off (HOHO) bus and used it as a tour, never getting off. The Shuttle to town in LeHavre was 32 euros (roundtrip for 2) I thought was rather steeply priced.
These ports were fabulous and exceeded our expectations! Besides the warnings we had for pick-pocketing in Lisbon, we still felt safe wherever we went. Punta Delgada, Azores had a wonderful walking area along the marina, and it and Lisbon, Portugal had wonderful architecture and cobblestone streets to explore. In Bilbao, Spain we did a lot of walking to see museums and the old part of the city with Basque history. From Le Havre, France, we went on the ship's Normandy excursion, in which we saw a lot of territory in 1 day...the beaches and American Cemetery were so moving and the provided lunch at a B&B was delicious!
the cruise was excellent....would like to say that jaun and marian ,bartenders at the mermaids tail bar,were above excellent....hope too see them on my next cruise!
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