Cruise was wonderful, except for American Airlines promises

Item: Crown Princess
Rating: 4.7
Author: tagtlt007

Crown Princess Cruise Review to Alaska - Inside Passage

tagtlt007

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 32

Overall rating:

4.7 out of 5

Verified Review

7 Night Inside Passage With Glacier Bay National Park (Seattle Roundtrip)

Sail date: June 25, 2022

Ship: Crown Princess

Cabin type: Inside

Cabin number: E104

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

American Airlines was the travel agent. They were fault on a couple of promises: 1) their price guarantee was phony and they did not honor it; and 2) they indicated we would get an upgrade (my wife's elite status also is suppose to provide it), and we did not. This was particularly offensive when there were plenty of open cabins at a higher grade.

Embarkation

5 out of 5

The Covid testing results were not in one of our group had to get it there. It was not posted where and when we hit the stop, we had to go to the other end of the parking lot.

Ship experiences

Food and Dining

5 out of 5

Food and drink was great. We commend our table servers: Waitress VANESSA - Philippines and Jr Waiter KRISHNA - Mauritius. WONDERFUL. They made the experience excellent.

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

4 out of 5

The 13 year old loved it, but her 15 year old sister was not with it.

Service and Staff

5 out of 5

Again, Waitress VANESSA - Philippines and Jr Waiter KRISHNA - Mauritius. WONDERFUL. They made the experience excellent. Pizza shop may consider more options on toppings.

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

The steward was great and very helpful. We were entitled to an upgrade but did not get it. The smoking location was moved to our end of the ship which resulted in 3-4 days of tobacco smell in the halls outside our cabin. Additionally, there were about 50 open cabins on our floor alone. Upgrading would not have been a big deal, even with the limitations on numbers due to Covid.

Ports of call

Juneau, Alaska

5 out of 5

Skagway, Alaska

5 out of 5

Cruise Glacier Bay

5 out of 5

Icy Strait Point (Hoonah), Alaska

5 out of 5

This was first for us. We have been on at least 4 previous trips and we had not been to this port before. The Ranger presentation was excellent on the recent historical move of the native group, Tlingits.

Thumbs Up 1

Victoria, British Columbia

5 out of 5

Disembarkation

5 out of 5

7 Comments

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