Alaska - Inside Passage Cruise Reviews

Mobile app almost ruined the whole cruise experience. Cruise was okay but the mobile app and contacting customer service by phone or email were the worst. Since the app is used all time, having an app that crashes or hangs all the time makes doing everything difficult. Had accounting issues to resolve but onboard customer service staff were not helpful. Unable to reach anybody by phone or email.

Ports and scenery were great. Staff superb. Lack of entertainment and things to do.

We had sea sick patch but still struggled with motion sickness a lot of the time. Difficult to sleep some nights due to the constant rocking of the ship

Overall great experience and wonderful time. Boat was clean and accessible. Thought there could have been more on board activities for kids that didn’t have cost but overall great family vacation

Poor port design. Terrible ship management. Don't count on any juice drinks, fresh milk, bananas, grapes, fresh lobster and the like. Lack of supplies, combined with in-route maintenance meant closed or reduced capacity at shows and the crown & anchor (closed). Concierge lounge was full and very noisy. I have no plans to sail this cruise line again.

We feel fortunate to have experienced our Alaskan Cruise. Such gorgeous scenery; we learned new things about Alaska and the cruise ship itself. We enjoyed all the staff; Captain, John Smith, is remarkable and so caring about the morale and safety of all on board: guests and staff.

The cruise was full to capacity, and it did feel full. All-in-all, the scenery and staff was amazing, and we enjoyed our cruise.

the best cruise in years! Many thanks to the whole crew - great ship, no rocking, waiters, stewards, entertainment programs - exceeded expectation!

Relaxing vac was what was needed and thats what it was. Beautifull ship

This was a dream come true. Highly recommend this cruise. We were so lucky to have amazing weather every day! Staff were all fabulous.

The cruise was great and had an excellent time. It’s a great easy way to see Alaska. Just be wary about port times since some you are not in it for long. As well as the lack of entertainment offered on a ship that needs things to do in the evening besides the casino.

Serenade is a beautiful, small ships that takes you to amazing destinations! The service was great but the main dining room food left something to be desired. Embarkation in Vancouver is the worst I’ve ever experienced with a full two hours from when we pulled up to the curb to walking on the ship. If you’re sailing out of Vancouver get there early!

The Cruise Staff made the ship experience outstanding for us, they were friendly, professional, and helped us with everything we needed. The Staff was knowledgeable and could answer all of our questions with ease. Also, the restaurant and bar service were excellent. We would definitely book with Royal again.

This was our first cruise on Princess and it may be our last. We scheduled the cruise with the idea of seeing Alaska and we spent most of our time on the ship. The fact the Princess couldn't keep the itinerary that we based our booking on was very disappointing.

Great service, entertainment and food...but we are also very disappointed that they cancelled first Ketchikan and later Icy Strait Point. SHAME ON PRINCESS CRUISES!!!

Does not compare to Viking, which is our favorite and most reliable cruise line.

Very disappointed, missed ports, late arrivals due to engine issues. The cruise I ended up on was not the cruise I had signed up for.

All in all a rather terrible cruise, not one that I would recommend to anyone, and I will not go on another NCL ship again!!

We had a marvelous time for the week. Nice balance of activities and entertainment with the various shore excursions. Much better appreciation of Alaska.

Enjoyable, great ship and crew, will probably try Royal Caribbean again.