Worst Mobile App and Customer Service

Item: Discovery Princess
Rating: 3.9
Author: GummyB

Discovery Princess Cruise Review to Alaska - Inside Passage

GummyB

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 17

Overall rating:

3.9 out of 5

Verified Review

7 Night Alaska Inside Passage (Seattle Roundtrip)

Sail date: June 05, 2022

Ship: Discovery Princess

Cabin type: Suite

Cabin number: R229

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Mobile app almost ruined the whole cruise experience. Cruise was okay but the mobile app and contacting customer service by phone or email were the worst. Since the app is used all time, having an app that crashes or hangs all the time makes doing everything difficult. Had accounting issues to resolve but onboard customer service staff were not helpful. Unable to reach anybody by phone or email.

Embarkation

1 out of 5

Long lines as the mobile app for the passengers and service agents keep on crashing or hanging.

Ship experiences

Food and Dining

5 out of 5

Great food and service.

Onboard Activities

3 out of 5

Nothing special.

Entertainment

3 out of 5

Average.

Children's Programs

No kids.

Service and Staff

4 out of 5

Customer Service desk staff were ineffective due to lack of training, sometimes curt, and also seem to hate their jobs (1-star). All other services were great (5-stars).

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Mini suite is small. The same size with a regular balcony room on Disney and Virgin.