Norwegian Prima Cruise Reviews - Reviews

Norwegian missed the mark with Prima. This was my first and likely last Norwegian cruise. It didn’t have the ‘grand’ feel nor functional layout that I’ve experienced with Royal Caribbean. The food was just okay, the lack of allergy food options for my son and kid entertainment was concerning. Our port stops were a fun experience overall, Jamaica gets more sketchy each time I’ve gone but the other were great. We made the best of our trip.

Overall a very nice ship and very clean. Definitely need to address their stateroom maintenance, as we often had overflowing garbage and not towels at night. This may be due to the new one service per day (morning) on the rooms. It was difficult to find chairs that weren't reserved on the pool decks, and getting reservations for shows/restaurants was very hard as most filled very fast. The friendliness of bar staff was just average, as well as the amount of time to wait for a drink. Drink selections for the premium package was very nice. Food was excellent. Service in the restaurants was also very good. Cleanliness of ship was very good, especially very clean looking and smelling bathrooms. Overall a lot of fun and a nice ship.

NCL Prima is a "one and done" for us, and likely no need to sail aboard the new sister ship, NCL Viva. If all NCL ships have gone to identical daily menus, we're off to Royal Caribbean/Princess.

Out of 30 plus cruises I’ve taken, the Prima was my least favorite by a wide margin. While beautiful on the outside, the layout of the ship is a mess. Every venue is way too small for the number of passengers, with all interior spaces divided into tiny little areas. Service is a real issue, most of the staff is working very hard, but they need 2-3x the number of staff in key areas like bar service. You will wait and wait for drinks. The buffet is tiny with very limited selection. You will often find it impossible to find a seat there. The main pool deck is very small, unthemed, and boring. They took up a lot of the pool space with a go cart track that no one used. I really thought this would be an exciting new cruise experience but they got almost everything wrong.

There is also a $5 upcharge each time you order room service. We did not find the staff to be warm and friendly. I mentioned this to the Officer in charge of food and beverage and he was VERY defensive. If you go into the cruise eyes wide open, you'll have a nice time.

This was a great cruise with a good ports of call. I would highly recommend this trip.

Skip the Haven. Not worth the extreme price tag! NCL needs to improve the Haven resturant menus (B/L/D) which remained constant the entire cruise. Unacceptable for the price being paid. Deck hand on the 17th floor in the Haven (Mark) was a gem!

We had a great time staff was very friendly and helpfull good was realy good ship design was beautifull😍

Our experience with Norwegian was not the best. We will most likely avoid them in the future. Crowded spaces, sometimes cold food and poor service, lack of shows able to perform, and dirty outdoor spaces override the lovely staterooms.

The layout of the ship was confusing. Dining choices were not up to par.

We had a great time because we were with family and friends but there's more cons to the ship than pro's so I would never sail that class of ship again.

This was our 4th with Norwegian and this is what I experienced or was told by friends on the ship… At times all of these things happened… All Elevators stopped working for 45 minutes, cold water in room, water leakes, toilets would not flush, games were not working in the game area, no 1/2 and 1/2 in the dining rooms only coffee mate (chemicals) in one of those plastic little containers, terrible food in dining rooms, and just average at the spec dining restaurants, TERRIBLE INTERNET, no basil at any of the high end bars for any basil gimlet drinks… but if you like mudslides or frozen daiquiri’s your in luck, It was that type of cruise… but if your paying $900 per day you expect a little more. Norwegian used to be better than all of the others in terms of value for the money, but this cruise was the worst of any of the 13th cruises I have been on. Oh btw I never ever give bad reviews of anything but this time I had to warn others of this cluster*** of a cruise.

Norwegian Prima was a beautiful ship with amazing food, drinks and entertainment.

Not enough space at pool, main dining room food was not good, and I was not allowed to get bottled water because I didn’t book from Sept-Dec even though when I checked in on the app, it said 6 bottles of water were in my beverage package. All cruise ships should have water bottle refill stations.

The Prima is a beautiful ship with lots of activities, some of which you pay for. Many pubs and bars on the ship for your enjoyment. Be prepared for lots of people. Try to make as many reservations as early as you can for anything. Use the app.

We love to cruise and are cruising all cruise lines to determine our favorite. We love to ask other guests their opinions. Norwegian has a great loyalty program. We didn't realize that some of the shows are duplicates on different ships with different itineraries. If you have preteen/teen children, this ship offers many things to do, most at an additional charge. The ship was new and beautiful. I would certainly give the whole experience a 4 star, with the entertainment being the lowest.

Such a horrible experience all in all. The dining options were horrible, everything was broken, good luck getting a spot at the pool or any of the shows. Engine failure caused us to miss a port and received no compensation, the ship was plagued with viruses because all of the spaces are so small and people crammed together. Save yourself the hassle.

Terrible cruise, poor to bad weather, lack of 24 hr availability of a buffet, every activity had an additional charge, lack of available tickets for the entertainment venues, poor to no customer service when they lost my luggage.

Love NCL but would never choose this ship again. Way too boring. Nothing to do at night compared to other ships. Even the entertainment they had scheduled ended early or was a quick 1 hr then nothing to do but go to sleep at 11/12. Pool area sucked and they start picking up the pool chairs at 4pm or before ?!!

Overall we had a good time. We are a family of 3 with a 12 yo son, traveling with another family with a 15 yo son. The boys had a good time, I was surprised they did not use the teen club, Galaxy Pavilion or slides as much as I thought they would. Good was fair, some things were great (the bar menu at the Local and salmon) and some things were consistently not good (the steak and seafood). Room service was also not good and on sea days took FOREVER to receive (over an hour and by then hot items cold, cold items warm). Also, there is a surcharge for room service. Service in general was lacking. There were a few occasions we received good service (mostly in the restaurants during dinner and the outside bar on deck 18), but overall I felt as if I was being a bother when I needed to ask for something. Also I found it extremely annoying that, while you can sign up for a tender group, they do not provide ANY time of time estimate. So you basically have to get up and be ready to go by the time you dock, as you have no idea when they are going to start calling groups.