Norwegian Pearl Cruise Reviews - Reviews

The ship and staff were wonderful. It was more than we expected (our first cruise since 2019 on the Escape). I was disappointed in how people treated some of the staff members (yes, you telling off two people at the water station when filling your water bottle without using the glass, as requested!!) I would definitely do this ship/itinerary again.

Cruise was good. Ship was very clean, crew were excellent, one of the smaller ships we’ve been on but still enjoyed it. Entertainment wasn’t as good as usual. Drink package was a great benefit!

I would not cruise with NCL again. Too many issues and lack of accurate information.

It is our 25th Anniversary and we decided to cruise to the Island of Bermuda!! I was not disappointed- cruise was awesome and the Island incredible!! Cruise staff was incredibly helpful, kind and knowledgeable!! Food was really good and drinks even better! I would highly recommend Norwegian to my friends and family!!!

too much to type here. worst cruise I ever took.

This was our first time sailing on Norwegian. I didn't know what to expect. It was not as nice as Celebrity but was a little better than Princess. It was a very nice itinerary.

Our sons first cruise and he said it was the best vacation he has every been on and wants to do this every year!!!

Booking number: 48673214 Norwegian Pearl Departure date: 07/01/2022 Annette Crum, BJ’s Travel agent (888)743-2735 x38347 Room type: OF (Oceanview Stateroom) Room Number: 4560 To Whom It May Concern, Recently my wife and I along with my two daughters decided to cruise to Bermuda out of Boston to celebrate our 25th Wedding Anniversary. We were so excited and it was our first time booking through BJ’s Travel as well as sailing with NCL. We have had two other cruises with Royal Caribbean and have had great success so we were hesitant about changing cruise lines. I called directly to BJ’s Travel and spoke to Annette who was very professional and helpful. I was able to hand pick an Oceanview Stateroom. She gave the guidance needed to feel comfortable that we made the right choice for this milestone event in our lives. We originally booked the trip in April for the July timeframe. When it become closer to the date, I actually reached out to NCL directly. It took awhile to connect to a person because I went through an alternative travel agency but the woman, I spoke to was very gracious. She gave me the correct direction going forward to include how to contact Bermuda Tourism site. This was unexpected task and fee of $40 per person which probably should have better explained by BJ’s Travel. Regardless we still felt like we were on track. The day of the cruise, we “sailed” right through and gained access to the ship immediately! To our horror, we discovered that we were given an Inside Stateroom. Our First cabin Number: 9517, Inside Stateroom was definitely unacceptable especially since we paid in full for an Oceanview Stateroom. You can only imagine our disappointment! Plus, my wife suffers from claustrophobia, for that reason, we paid extra for that window. We immediately went down to complain about the accommodations but had to wait in a long line where we clearly noticed that we weren’t the only victims of deceit. When finally arriving to speak to a person, the woman was very carefree of this inconvenience. She exclaimed that there was nothing we could do until we sail out of Boston? I asked to speak to her manager and she said “No Managers” were available. We decided to try to relax and wait for the ship to depart. You have to remember that we paid for an unforgettable experience and so far, it was but not a favorable one! After sailing, we went back down to complain about our room and of course had to wait again in a long line. When we finally arrived at the window again, we were never offered an upgrade even though that’s all you heard throughout the ship that it was available. Apparently, the ship was full and couldn’t help? She explained that someone is going to get in touch with me and it may take a day or two! I believe that’s when I exploded and my wife was in tears. The woman then said that she’d be able to give us an Oceanview with an obstructed view. I asked if there was going to be a discount because I paid for an Oceanview! She said that management would contact me and I exclaimed how? My cell phone is off and how exactly are you going to locate me? Very disappointed with her professionalism and NCL! We took the Obstructed Oceanview Stateroom, moved our luggage from the 9th floor to the 8th to find another disappointment. The room was setup only for two? Once again, I was forced to go back, wait in line and suffer further disappointment. I calmly asked how long it would take to prepare the room for four? Once again, they gave me the run around and said that we would have to come back later! To remind you again, this was to be a wonderful family cruise celebrating our 25th Wedding Anniversary and all we could think was this was a total mistake. We were catered by Royal Caribbean and never had an issue with our former cruises. I guess you get what you pay for! When we finally went back to the front desk, we had a nice manager offer us two rooms: First cabin Number: 9517, Inside Stateroom Second Cabin Number: 8594, Obstructed Oceanview Stateroom Third Cabin Number: 8575, Inside Stateroom We chose to keep the two rooms in exchange of the room we originally picked out and paid for. The kicker is that the room they gave us was right next to O’Sheehan’s Bar & Grill which was conveniently open 24hrs! We were able to experience the party all night long! The most memorable parts were the screaming, yelling, laughing of our fellow night owl passengers in the hallway and ones awaiting the elevator. By far the best was when we had to yell at the cleaning guy vacuuming near the elevators at 2 a.m. one evening. We never went back to complain again! I can’t tell you how upset we are. I can tell you for a fact that we won’t be adding any new Latitude points or levels to our family, friends and anyone else I come into contact with because we will NEVER cruise with NCL again! Thank you for the unforgettable vacation! I strongly suggest that BJ’s Travel remove themselves from NCL too. Disappointed, John McDonald

I highly recommend this cruise. We especially liked that you could go to multiple restaurants at any times without reservations and it was more casual than previous cruises we've taken. The service was beyond expectations and the food and drinks were amazing.

Very disappointed that my meals were cold upon serving. Wished we were offered more for a package deal. Others paid a lot less and had many add ones for free.

I also wasn't told I would be charged $16/ guest per day for gratuity. We also were never told we had to pay over $200 for crappy limited internet. The 1st cruise we went on was better. They did not charge for soda, the drinks were bigger and cheaper. They also did BOGO drinks. Every night they had different food. We did not get charged gratuity fees. And we only paid $4.99 on the internet.

We have sailed with NCL over twenty times and never had a bad experience. This time was no exception. Bermuda is one of our favorite destinations.

6 people in our party, 5 tested positive for Covid-19 1 day after trip.

Out of all of the cruises I have taken this one was "so-so". Nothing spectacular although it's always nice to get away and sale to Bermuda. Again, the overall dining experience was the highlight of this cruise. Message to NCL; "Please bring back the 14-day Boston to Southern Caribbean round trip cruise".

Cruise didn’t go as planned because of the weather. That was disappointing. They crew did the best to make sure we were safe and taken care of.

Overall we had a great time, great food, and great experiences! We look forward to taking another cruise in the near future!

We had the best vacation ever! You don't have to think about much except for what you want for dinner and what excursion you want to experience! The ship is beautiful and we cannot wait to return!

overall pleasant but not without glitches. Enjoyed our premium dinners and the other restaurants as well. For the most part, staff was amazing. Many travelers were comped the entire cruise. Want to know how to get comps.

If you live in New England crusing out of Boston was easy. Loved Bermuda. Can't say enough good things about and NCL.

Great cruise and I loved going out of Boston and not having to fly to a port