Norwegian Joy - Reviews

The Joy was a joy to cruise. The staff and the service was excellent. On top!

We would do it again - - likely with fewer and different excursions.

Cruise was good the food was average not enough choices the same every time

The good -- the ship, its staff, the District Brew House, the shows, the piano bar in the District Brew House. The bad --disembarkation (horrible), Colon (worst port I've been to), and Puerto Limon (could have been better if dead rats in street had been removed -- could be improved with better infrastructure).

The cruise in general was very good. The Observation Lounge on deck 15 was my favorite place to hang out. "The Local" dinning area was open 24/7 and had some of the best food on the ship. I especially enjoyed the anytime dinning and the relaxed dress code. It was nice to be able to go to dinner without having to change from my day clothes. The food was about average for most cruise ships. My real complaint was that my shipboard credits could not be used to pay for gratuities. This policy was not to be found in any of the literature I could find and the customer service personal were unable to show me anything that stated this policy. In the last year I have cruised on Princess, Royal Caribbean, Celebrity and Cunard and none of these cruise lines had this same policy. I was really considering cruising more often with Norwegian until this issue came up. Now I will have to think long and hard before taking another cruise with them. There are too many other good cruise companies available with better cruise credit policies.

What a deal! Great ship/cabin/crew/entertainment.

Overall this was a great voyage. After we booked, changes were made to ports we stopped at which was disappointing and the one big excursion was a disaster, but still a great vacation. Such good food in the specialty restaurants

We were disappointed at the cruise lines last minute decision of not stopping at Costa Rica. A word of caution: Norwegian Cruise lines $99 offer of round trip fare wasn't as good as it sounded. For very budget minded cruisers it may work if you want to fly at very odd hours and with not so reputable airlines as well. Also, once they make the reservation for you to fly and at any time at their convenience (not yours), you are stuck with it. Under no circumstances, they will change it or even entertain any call from you as well. Their Airline Reservation department people are rude. My booking agent had the same experience when she tried to talk to them. We will not take this offer again from them. We will book our own airlines in the future. Overall, cruising experience was very good !

We like: - any time dining - the water slide - the H2O - the Garden Buffet - the Joy RaceTrack We don't like: - the extreme difficulty to share a table at dinner with other couples - no life jackets in the cabin - the Joy is design for Asian market, poorly designed for US market - the need to book in advance for any show - the cost of the drinks - the minimum level at Casino to achieve complementary drinks, 5 x $1500 = $7500 compared to $1500 on Carnival Cruises Lines - the Theater, Cavern, Atrium... are all too small

Happy to have done this cruise. Highly recommend this ship. Newly refurbished. Huge amount of activities. Dan Dan is an excellent cruise director adding to the fun. Over 100 solos showed up the first night to the solo group meet.

Great cruise and Beautiful ship. The Haven menu needs to change some. It seems to be the same the last several years.

This is our first cruise vacation! We loved it! Food were outstanding! Will recommend anyone to cruise with Norwegian Joy

Enjoyed 1st NCL cruise, but the last 2 not so much. I will probably never go with them again. Service overall was lacking. Never have I had that issue with Royal Caribbean.

10-14-19 Please consider this a formal complaint from the passengers aboard the Norwegian Joy. Many passengers and disabled people are forced to travel to the farthest point on the ship, just to smoke. The designated area in H2O, deck 17 aft is not completely accommodating for all. Not only is this space too small with little to no coverage from the elements, but is down right dangerous!! The area is overly filled with tables, chairs, stand up ash trays and umbrellas. With people climbing over these items and other guests to get to a seat, it is an accident waiting to happen. On numerous occasions the walkway to the smoking section is blocked forcing passengers to find an alternate route. This can be greatly challenging and frustrating for the handicap. We find it very discriminatory that we are segregated and forced into a small corner of the vessel. This is a safety hazard to all aboard the ship, crew included. The situation is especially worrisome for the handicap as many of them are unsure of their footing and use canes to assist them. We need more smoking areas to accommodate the handicap along with the numerous others that choose to smoke. Being confined to a small, congested and very dangerous area; especially for the handicap is in violation of our human rights. We pay just as much money as the non smokers and deserve the same respect. We are requesting additional smoking areas to be set up throughout the ship. RSVP accordingly. Sincerely, The Passengers of Norwegian Joy

I am already looking for other destinations the Norwegian Joy travels to. Will be booking again soon.

Better than expected! Unsure of what to expect from NCL, large ship experience, and Fall weather.

The main port (Victoria) we did the cruise for was cancelled. Extremely disappointed!

An ok cruise. Food was good but not the entertainment, especially the annoying lound musci blast at the sun deck.

It was one experience we will never forget. Good to learn about Alaska and its history as I have a better appreciation for it now.

This is a very informative and interesting cruise. It was interesting to see how people live in these areas of Alaska. Even though the towns and cities have decent populations, they are a distance from any other city. We really enjoyed the ability to sightsee and hike walking distance from the ship. The glacier was great - especially the NPS Rangers coming on-board to share information.