Norwegian Jade Cruise Reviews - Reviews

I have been on a total of 14 cruises with this one making number 15. Honestly, this was not my favorite. I thought it was rather boring in comparison.

It was mediocre Better than some But definitely not the best cruise I have been on

FOOD WAS GREAT, ENTERTAINMENT WAS GREAT, CREW WAS GREAT (EXCEPT FOR THE SUITCASES HANDLERS). WE FOUND THE CASINO A LITTLE TOO SMOKEY AND GOT RED EYES WHILE PLAYING; WE HAD TO SHORTEN OUR VISIT BECAUSE OF IT.

For the price it was a good cruise. I've noticed that lately it's hit or miss on the customer service on almost all cruise lines. I've cruised NCL previously and had great customer service.

Ship isn’t anything special I liked the ports of call because after 37 cruises I don’t even like to get off the ship at some of the ports anymore

Excellent first experience, makes me want to go back on a cruise next year!! The inside cabin was bigger than expected!

I’ve been on many ships and this was lacking in all areas. Onboard activities were few and unappealing. Food was subpar. Entertainment was so-so. Casino was too smoky to use. Staff was ok. And they wouldn’t do anything about the drunken kids screaming, creating havoc and annoying everyone. Needless to say I would not sail with them again and neither would the other 4 friends that sailed either.

If we didn't have another NCL cruise booked we would never travel on NCL again. The only thing that appeals to us about NCL is the 3rd/4th person free option when sharing the same cabin, great for traveling with kids and grand kids

overall a good cruise, but needs some improvement in services, such as it took 4 times to get a key to our room that worked.

It was okay. Not our best cruise (which was on Celebrity). Many reasons noted above. We would probably not do Norwegian again unless it was only option on days/times/pricing that we had.

It was a good cruise but expected a little more wow on the ship. Maybe I will try another ship or cruise line with more time and ports.

This has been our favorite cruise; there is almost nothing we didn't enjoy about it.

On the embarkation, we were excited to get on this dream cruise.

we got on this boat with the plans of booking our next cruise, changed our minds within a day. We will never do another NCL cruise.

We have sailed both Royal Caribbean and Norwegian. By far, RC is much better. The food was subpar on the Jade. They staff at the service desk were not as friendly as they should be. Overall, we would never cruise with Norwegian again.

I used to love Ncl but after this experience never again will I pay thousands of dollars to them again!

Great food, clean ship and great and friendly customer service made up for the things i did not like on the ship. Would cruise with Norwegian again.

WE WEREN'T NOTIFIED THAT THE CRUISE WAS ABORTED UNTIL APPROXIMATELY 10 PM ON OUR FIRST NIGHT (SUNDAY) IN PUERTO RICO THAT ALL PASSENGERS MUST LEAVE THE SHIP BY 4 PM TUESDAY AND WE WOULD BE NOTIFIED OF THE TIME TO DISEMBARK BY PA ANNOUNCEMENT OR WRITTEN NOTICE LATER! WE NEVER GOT SUCH NOTIFICATION EVEN WHEN WE VISITED THE SERVICE DESK IN LONG LINES SEVERAL TIMES!!! WE FINALLY WERE TOLD BY PA THAT ALL REMAINING PASSENGERS (AS MANY AS 200 OR MORE) MUST DISEMBARK EN-MASS AT 4PM !!! WE HAD NO WORD ON A FLIGHT OR WHERE THE BUSES WERE TAKING US NOR DID WE HAVE ANY FOOD OR FURTHER NOTIFICATION OF A CHARTERED FLIGHT TIME, STOOD IN LONG LINES UNTIL AFTER MIDNIGHT BEFORE DEPARTING AFTER MIDNIGHT ON A RICKETY CHARTER PLANE FOR MIAMI!!!! WE WERE MET BY SEVERAL NCL OFFICIALS IN MIAMI TO BE TOLD WHAT HOTEL TO GO TO, BUT STILL DIDN'T GET A BED IN A NON-HANDICAP EQUIPPED ROOM UNTIL 0600 WITH A CHECK-OUT TIME OF NOON!!! WE WERE GIVEN NO VOUCHERS FOR FOOD OR TAXI ALLOWANCE TO FIND AND PICK UP OUR GARAGED AUTOS BEFORE CHECKOUT!!!! NCL REALLY DROPPED THE BALL!!!

The cruise was cancelled due to a mechanical issue with the ship. This was our third attempt to take this cruise, twice before with Carnival. The first time it was canceled due to a hurricane, the second time due to an ice storm in Toronto. Somewhat turned off on cruising at the moment.

NCL had mechanical problems when we docked in Puerto Rico. It was a Thanksgiving cruise and is was cancelled on night 3. By day 5 all passengers had to exit the ship. NCL chartered flights for all 2700 passengers from San Juan to Miami. They allowed us to stay on the ship until 4:30pm on day 5. All ship activities were up and running until we all departed the ship. Groups were called to depart every 1.5 hours for two days. All in all, NCL had an issue but took care of the guests. We stayed safe and were well accommodated.