I used to love Ncl but after this experience never again will I pay thousands of dollars to them again!
Embarkation
1 out of 5
Reserved wheelchair ahead of time and waited 1 hour for one and we were quote on quote "penthouse" suite guests meaning we paid ALOT more to receive priority service. But that wasn't the case at all!
Ship experiences
Food and Dining
1 out of 5
Food was mediocre
Onboard Activities
2 out of 5
If you are a looking for a Christmas themed cruise it's not this one. You actually have to be on the safe boat Christmas day for that.
Entertainment
3 out of 5
Omg I could better than the "Manila" Caribbean group. There was one lady that played guitar that was amazing though
Children's Programs
3 out of 5
Okay but the guppies activity was daily at 6pm.... Why would you have a program for 6 month-3 year olds so late?
Service and Staff
1 out of 5
Horrible!! Our concierge Efran would always say he'll file a report when wewe to him about the atrocities that happened during our trip I can't believe we paid so much money for a penthouse when there were no privilege. We basically just paid more for the room
Ship Quality
1 out of 5
Cabin / Stateroom
1 out of 5
I wish I could attach pictures. Instead of doing a repair they had packing tape on the wall to secure wallpaper. We were sneezing the entire time because our vents were full of dust. Our sheets were never changed the entire time
Ship tip
My advice is to avoid the Jade. It is an old run-down ship in the service out of the Port of Miami for this ship is horrible.
this is my favorite stop because they had a beach and they had tents and chairs and even if you didn't do an excursion you could just sit back and enjoy
We just came off the Jade and our experience was 180 degrees from what you described. Every inch of the Jade was immaculate. The food and service were excellent in all the venues we visited. Especially the specialty restaurants! The perks that came with our Penthouse Suite could not have been better. Efran was also our concierge and he was outstanding in every way. I suppose you get what you give. Attitude is everything.
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