Bad service and rundown ship!

Norwegian Jade Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Reviews: 2
Helpful Votes: 54

Overall rating:

1.8 out of 5
Verified Review
Norwegian Jade

7 Night Western Caribbean (Miami Roundtrip)

Sail date: December 17, 2018

Ship: Norwegian Jade

Cabin type: Suite

Cabin number: 11006

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

I used to love Ncl but after this experience never again will I pay thousands of dollars to them again!


1 out of 5
Reserved wheelchair ahead of time and waited 1 hour for one and we were quote on quote "penthouse" suite guests meaning we paid ALOT more to receive priority service. But that wasn't the case at all!

Ship experiences

Food and Dining

1 out of 5
Food was mediocre

Onboard Activities

2 out of 5
If you are a looking for a Christmas themed cruise it's not this one. You actually have to be on the safe boat Christmas day for that.


3 out of 5
Omg I could better than the "Manila" Caribbean group. There was one lady that played guitar that was amazing though

Children's Programs

3 out of 5
Okay but the guppies activity was daily at 6pm.... Why would you have a program for 6 month-3 year olds so late?

Service and Staff

1 out of 5
Horrible!! Our concierge Efran would always say he'll file a report when wewe to him about the atrocities that happened during our trip I can't believe we paid so much money for a penthouse when there were no privilege. We basically just paid more for the room

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
I wish I could attach pictures. Instead of doing a repair they had packing tape on the wall to secure wallpaper. We were sneezing the entire time because our vents were full of dust. Our sheets were never changed the entire time

Ship tip

My advice is to avoid the Jade. It is an old run-down ship in the service out of the Port of Miami for this ship is horrible.

Ports of call

Miami, Florida

1 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5
Not much to see here they're just trying to get you to spend money no Beach but the dolphins were cool

Coxen Hole, Roatan, Bay Islands, Honduras

1 out of 5
Not a pretty port. It is basically a spa outdoor shopping center and you have to go off site to see anything of beauty

Harvest Caye, Belize

4 out of 5
this is my favorite stop because they had a beach and they had tents and chairs and even if you didn't do an excursion you could just sit back and enjoy

Cozumel, Mexico

4 out of 5
Cozumel is beautiful but the stop at this port does not have a beach it was just shopping.


1 out of 5
Again I would like to stress that the concierge Efran is horrible

Traveler Photos

Dusty vents
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