Norwegian Jade Reviews

passengers on this cruise were great. The food was just OK. The wait staff was very good and our room steward was very good. However, guest services and the assistant next cruise person were very poor.

Staff on this ship were all so friendly and helpful.

This was a relaxing cruise as we had days at sea between most ports. We loved the different architecture that represented each port. Everything was great about the ship and the staff. Very clean. They could have more wait staff in the dining rooms but that is my only complaint.

We had a great time. This was our first cruise with NCL. We had only cruised with HAL in the past. We still like HAL a little better, but will still consider NCL in the future.

Very interesting cruise with stops that held our interest, the boat was more of a means of transportation on this cruise.

Unique trip to places you may not travel to. Ship was well-maintained, with friendly and helpful staff. Could not take advantage of outside features, due to cold and windy weather. Strongly recommend free drink program! Specialty restaurants were good, but crowded and slow. Great to finish at home port, and get home without flying.

The food and options were probably the worst of any cruise I've been on. the best I can say is that it was unremarkable. The entertainment was top rate, and the excursions we took were very good. For the most part the staff was excellent, with the exception of a few waiters who couldn't seem to get our orders right, or even bring us the drinks that we ordered. Steward and room conditions were excellent. This was the 2nd and last time on this ship, and probably the last time with Norwegian. Don't pay early as they will not adjust your cost if price drops. Our price dropped by half two weeks after we made final payment.

Would have been a perfect trip if shore excursions issue had not occurred!

We had a great time on this cruise! I had watched the weather for weeks before this cruise and was worried about rain every day (because that's what the forecast was showing). We did have rain in Haugesund and Flam (and I am sure this impacted our impressions of those ports), but the rest of the days were decent to stunningly beautiful! We went on this cruise with my parents (who are 79), and we all had a great time. We were surprised by the number of kids of all ages on the cruise and weren't sure how much fun they might be having.

The itinerary ensured that it would be an interesting cruise. The weather was never worse than fair, and was often excellent, which made the port visits all the more enjoyable. The NCL 'freestyle dining works for us, so we ate mainly in the Grand Pacific, where the food was good - once it arrived. We have used NCL three time before, and would certainly be willing to do so again.

Cruise was enjoyable; however, there are no comfortable chairs to sit and read a book. The only comfortable chairs are in the lounges where there was entertainment. Need a few niches where someone can read and enjoy the views.

The only less than perfect experience was the food and service in the main dining rooms. I miss the relationship and familiarity from the waiter & staff. Not getting the same wait staff means they don't know your special requests and your likes and dislike. The food was good but not exceptional. The service was barely average. We don't use the specialty dining rooms due to the extra charge. I expect the experience in the specialty restaurants is better since they have to justify the charge. The food and staff in the other food restaurants were excellent.

Several shows on ship were exceptional especially Elements. No main atrium in middle of ship and elevators were confusing with accessibility very difficult to navigate at times and for disabled very frustrating for having to go to one deck to walk and then have to go back down elevator to access restaurants. Average to decent food in main dining rooms. Very limited 24 hour food in one place only with small menu and so so food. Icecream often not working and not available other than when buffet area open. Better on other lines for late night or special treats. Pizza not good and burgers not so great either. Fish and chips greasy frozen fish...odd while cruising one of the fish havens of the world! Very clean and services were good for most part. Several waiters were not the usual kind and fun folks as some, perhaps due to freestyle dining and not struggling to earn more tips from a specific clientele...not sure. One day very rough seas and everyone was sick. No announcements to direct passengers for help with sickness or how to reduce effects of the rough sea. I think 3.5 rating is accurate.

Glad we went. The itineraries were great, better than imagined. Jade was overall a great experience. I met Cruise Director Richard Matic. He is definitely the best cruise director our family has encountered, very friendly and courteous, and always with a smiling face. That's what you want to see when you are on vacation.

Norway is incredible and the cruise is what you make of it. Sure there were lines for dinner at times.. so go later or go somewhere else! There were options, after all. Norwegian dropped the ball a bit on this one but it didn’t ruin our fun. The crew tried hard all the way through. We have been on a number of cruises and there were things that were better and worse with each one. Most of the ‘worse’ with this one had to do with other passengers who could have minded their manners a little better.

Gorgeous itinerary, older ship but great. Ports are outstanding.

I did this itinerary as I love Northern Spain, and had never seen Portugal. This is part of my DNA research, and loved finding that the celtic areas of Spain were part of this itinerary! This cruise is not offered that often, so when it comes around, be sure to book the cruise!

I’m a Platinum card member on NCL. This is my LAST cruise with them. Drink prices are outrageous, a 20 percent gratuity is added on everything, No more Latitude rewards parties for Gold, Platinum card members. NCL tours are double the cost for tours offered ashore. Our friends toke the day tour to Paris, stopped only at Effiel tower the view was through a fence. Did not stop at Notra Dome or Arch D Triumph , just drove by !! Cost : $ 400 !! Demanded their money back, NCL re credited them 30 percent.

Bottom line, we thoroughly enjoyed our cruise, even though, as Latitudes members, we were never invited to the Latitudes cocktail party. The ports of call were wonderful, the ship was clean and modern, the staff was competent, the food was hit and miss, but the music/entertainment was extraordinary.

Since it was my first cruise, I'd hoped it would be great. The excursions were great, but staff did not seem prepared in getting the groups organized. Some of the excursions seemed too rushed and couldn't do all that we were promised we could do. Oft times, the staff at the excursion desk were rude. The service in the "free restaurants" was lacking as we had to wait up to an hour to get our food after it was ordered. Overall, I was disappointed and don't think I'll take another cruise.