Bait & switch; 3 of the 4 ports shore time reduced, 2 excursions canceled

Item: Norwegian Jade
Rating: 4
Author: mussobooks

Norwegian Jade Cruise Review to Canada, New England, New York

mussobooks

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 6

Overall rating:

4 out of 5

Verified Review

7 Night Canada & New England: St. John & Sydney (Boston Roundtrip)

Sail date: September 26, 2024

Ship: Norwegian Jade

Cabin type: Oceanview

Cabin number: 5568

Traveled as: Couple

Reviewed: 1 month ago

Review summary

This, my 13th cruise with Norwegian was a huge letdown. After booking, received notice that 3 of the 4 ports time ashore were reduced stimulating the cancelation of the Bay of Fundy excursion (which I booked the cruise to see). A second excursion (lighthouse) was canceled when we boarded ship. Total bait & switch fiasco. I asked Norwegian to cancel the cruise and apply money toward another of its cruises in January 2025 and they refused. Not quality service, especially for a longtime guest. Buyer beware!

Embarkation

4 out of 5

No problems.

Ship experiences

Food and Dining

4 out of 5

Good! Excellent service at main restaurant.

Onboard Activities

3 out of 5

3 programs mislisted in daily offerings; other programs held.

Entertainment

4 out of 5

First show (Boots) was unusual for the demographics of passengers aboard.

Children's Programs

No children!

Service and Staff

4 out of 5

Complaint against excursion in St. John's seemed to fall on deaf ears. Horrible experience and unknowledgeable bus guide.

Ship Quality

4 out of 5

Fine!

Cabin / Stateroom

5 out of 5

Our cabin attendant was terrific.

Ship tip

Dated.

Thumbs up

Ports of call

Sydney, Nova Scotia

4 out of 5

Excursion to Highlands Village after our original excursion was canceled after we boarded ship.

Thumbs Up 0

Corner Brook, Newfoundland

5 out of 5

Bus guide - Michael - was terrific. Learned a lot about Newfoundland's history & visited related sites. Would recommend.

Thumbs Up 0

Charlottetown, Prince Edward Island

5 out of 5

Very knowledgeable bus guide. Visited beautiful beachfront and "Anne of Green Gables" site. Would recommend.

Thumbs Up 0

Saint John, New Brunswick

1 out of 5

Paid for photo-related excursion. 1st site (historic tower) was covered in tarps and could not be seen. 3rd stop was said to be beachfront; instead was 15 feet of gravel and a view of our cruise ship. Bus guide totally inept as for useful information.

Thumbs Up 0

Disembarkation

4 out of 5

Fine!

8 Comments

Cruisers4Lyfe 1 month ago

Thanks for sharing

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cruising2004 1 month ago

Sorry you were disappointed with your cruise.

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natelorip 1 month ago

Sorry it wasn't everything you wanted it to be. Thanks for the review.

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javawoody 1 month ago

Appreciate your post

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bubbles60 1 month ago

Sorry you were not pleased. We have done that itinerary, and ports have limited items for exciting excursions.

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HeavySeas 1 month ago

Thanks for sharing your cruise experience

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Gwbigdog 1 month ago

Thanks for sharing your cruise

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AuntPinkie 1 month ago

Appreciate your feedback. Sorry for your disappointments.

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Good but not up to standard of previous cruises