Very Disappointed

Norwegian Jade Cruise Review to Caribbean - Western

melissariley

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 14

Overall rating:

3.9 out of 5

Verified Review

7 Night Caribbean: Great Stirrup Cay & Cozumel (Port Canaveral Roundtrip)

Sail date: August 10, 2024

Ship: Norwegian Jade

Cabin type: Suite

Cabin number: 11010

Traveled as: Couple

Reviewed: 2 months ago

Review summary

Very disappointed in the lack of care with regards to the air conditioning. It was too hot to even sleep. I should not have had to complain so many times. Every time we went to the front desk, they pretended like it was the first time. Ship was a bit small for my liking but the people were nice. Specialty restaurants excellent. Buffet boring. Same things most every day. I mean how many times can you have rotisserie chicken at the carving station. Twice max would have been fine. Indian food was Dal, Dal, Dal. I was disappointed every day since this is one of the reasons I cruise Norwegian. They normally have excellent varieties of Indian food. Overall, just an OK cruise. Doing the Prima next.

Embarkation

5 out of 5

Excellent

Ship experiences

Food and Dining

3 out of 5

Same thing over and over again at the buffet, Specialty restaurants were great

Onboard Activities

5 out of 5

Pools were great

Entertainment

3 out of 5

Some of the shows are late in the evening which was disappointing.

Service and Staff

4 out of 5

Excellent per usual

Ship Quality

4 out of 5

Smaller ship

Cabin / Stateroom

2 out of 5

Air Conditioning was not working. After 8 trips and calls to the front desk, they finally moved us into an air conditioned cabin. 3 days without AC was torture and not any compensation whatsoever. The one they finally moved us to was ok. Those bathtubs are awful if you are short.