NCL Cruise Cancellation handled well by NCL
Norwegian Jade Cruise Review to Caribbean - Southern
10 Night Southern Caribbean (Miami Roundtrip)
Sail date: November 16, 2018
Ship: Norwegian Jade
Cabin type: Suite
Cabin number: 11624
Traveled as: Family (young children)
Reviewed: 5 years ago
Review summary
NCL had mechanical problems when we docked in Puerto Rico. It was a Thanksgiving cruise and is was cancelled on night 3. By day 5 all passengers had to exit the ship. NCL chartered flights for all 2700 passengers from San Juan to Miami. They allowed us to stay on the ship until 4:30pm on day 5. All ship activities were up and running until we all departed the ship. Groups were called to depart every 1.5 hours for two days. All in all, NCL had an issue but took care of the guests. We stayed safe and were well accommodated.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Still have smaller tables and chairs in pool deck so can seat more people. Some ships have moved to the modern large loungers that take up a lot of space but do NOT fit enough people. This ship has smaller tables and chairs so more pool deck shade seating to play cards or eat.