MSC Divina Cruise Reviews - Reviews

After more than 15 cruises we decided to go on MSC. A mistake it was ouf most disappointing cruise

Overall I thought the cruise was wonderful. The ship was very nice. The service was very nice. Food was good, but cold. Plenty of seating. Entertainment was good. I did try to use the cyber café but was not able to access my email account, but was charged anyway. I thought that was a bad system. You should only be charged when you are actually into your account. I got nothing for the 10 dollars that I was charged(I made two attempts). Other than that I would recommend this cruise and I would cruise again.

Terrible cruise from beginning to end, other than the room attendants the staff was horrible on ALL five nights our waiter WROTE down our orders, BUT NEVER GOT IT RIGHT. Add in the maitre d' incedent and you can see how it went NO craps table in the casino,Costa Maya was a joke. Food was good not great, buffet was same offerings everyday stations constantly running out of coffee, creme, french toast etc... was told to go to another station by employee who was STANDING RIGHT THERE!!! NO OMLET STATION. Asked for salted butter at dinner and was told they didnt have any...ACTUALLY had to go up 8 floors myself to the buffet area to get some!!! ON LINE 4 1/2 HRS WAITING TO BOARD Was not permitted to use my on board credit towards my bill!!!!

Great Cruise, nice destinations, great buffet, exceptional cabin, great staff, very dissatisfied with the dining room. For three nights it over an hour to get to the main entree. I waited an hour and a half for a cup of coffee. I ordered it when arrived during the main course which was an undercooked steak that took over an hour to come (I was not about to send it back) I was told my coffee should arrive in time for my dessert. 1 1/2 hours for coffee. In short avoid the dining room (the remaining nights I went to the buffet.) Otherwise a great Cruise. MSC will see me again!

Excellent service to board. Cleaning, organization and punctuality in the buffet service. The room cleaning was excellent, twice a day. Different activities throughout the day for all ages. Excellent dinner service (Black Crap), attention, respect and helpful. Bad time (hours) for desembarkation.

Horrible disembarkation, waited over 4 hours in line, chaos and violent brawl on ship, unprofessional cruise line management

The Cruise Line Customer Service Staff need to take a cruise with other cruise lines to be able to compare and assess their failures and areas for improvement. I can not honestly recommend this cruise line to any one until they prove improvements on the cited challenges

Stay away from the MSC Davina of you enjoy getting off at ports. If you enjoy good food, this is not for you. Only good item was their pizza... they do make good pizza.

Bad service bad Attendance bad trip bad Experience in sports tv

We cruise a lot and will not take MSC again as the customer service is lacking. It was not a terrible cruise, but it also was not great.

We enjoyed the weather and our time as a family and the islands. As far as the cruise line itself, it needs work on being more family oriented by including children for their pool deck activities, communicating when they change their procedures, being on time to ports, and must put in better disembarking procedures before someone gets hurt.

This is my first time cruising on MSC, we typically Cruise RC Cruise lines. We were a bit hesitant but it turned out to be a fun time and the ship is very nice! The balcony room we had was modern, clean and spacious! The common areas were clean. The entertainment was enjoyable. Our ports of call were fun! I recommend MSC Cruise lines!

Given the great price we've got for the Christmas sailing, I think this cruise has the best value compared to other cruise lines. We don't care too much about those missing points anyway and really enjoyed ourselves. I've read the poor review on this cruise before so I lowered my expectation and it definitely exceeded my expectation.

First time with MSC. Likely will be last. No 24hr bars or restaurants/self-serve. Food was nasty. Juices are watered down. Room service options are unappealing and even they don’t serve beverages once the bars close

I need more than 50 characters to describe why I disliked this cruise!

Food average at best. Buffet confusing and too crowded. Ship main areas too small for crowds. No ATM machines on boards service very slow at bars/restaurants.

We cruised to celebrate our 55th wedding anniversary and my 75th birthday. Was supposed to get champagne, chocolate covered strawberries and a birthday cake. We got NONE. Did not like the ship or most of the staff. Not friendly at all.

It was a nice cruise. This was my first time cruising with MSC. The interior and layout of the ship is beautiful compared to other cruises. Food could be better, staff could act like they like their job. And I saw Mostly couples and families are on the ship (for single people).

Enjoyed the cruise. I would book MSC again and their prices were ridiculously low. $49/night for a veranda before taxes. I have also been on the MSC Seaside.

Loved our Dining Staff Table 610 early seating and Ship is elegant but if they want to break in to US market some better customer service is needed