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A 2.5 Stars Experience

MSC Divina Cruise Review to Europe - Western Mediterranean

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 27

Overall rating:

2.6 out of 5
Verified Review
MSC Divina

11 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: October 15, 2023

Ship: MSC Divina

Cabin type: Balcony

Cabin number: 11198

Traveled as: Family (older children)

Reviewed: 7 months ago

Review summary

I recently sailed on the MSC Divina, and unfortunately, my experience was far from satisfactory. The ship itself, although visually appealing, seemed poorly managed and lacked the standards one would expect from a reputed cruise line. Firstly, the cabin was a major letdown. It was cramped and not well-maintained, with evident signs of wear and tear. The dining experience was equally disappointing. The food variety was limited and the quality was subpar. The buffet area was always crowded, and the staff seemed overwhelmed, leading to long waits and a lack of available seating. Entertainment options were lackluster. Day and night time activities were scarce and poorly organized, leaving us with little to do.Customer service was another area where MSC Divina fell short. The staff often seemed disinterested and unhelpful. The ship's layout was confusing, with poor signage, making it easy to get lost. Elevators were slow and crowded, adding to the frustration. Overall, the MSC Divina failed to provide the enjoyable and relaxing experience I was hoping for. The lack of attention to detail, substandard service, and mediocre amenities made it an underwhelming voyage. I would not recommend this cruise to others.

Embarkation

2 out of 5
Process was lengthy and online check-in didn't reduce much of wait times.

Ship experiences

Food and Dining

2 out of 5
Buffet food is very low quality and runs out really quick. Finding a table where to sit can take up to an hour. Dining rooms have very little opening hours, quality and quantity is low.

Onboard Activities

2 out of 5
Ship doesn't have many activities besides some whirlpools, an interior and exterior pool and a decent fitness center. The jogging track is inexistent since it's full of sunbeds. The slide is poorly designed, I saw a guest having his arm severely injured at the slide. Everything is extremely crowded, too many guests for so few activities.

Entertainment

3 out of 5
Stage shows have a good variety and quality. The rest of the entertainment is very lousy.

Service and Staff

2 out of 5
Staff-guest ratio is terrible. Expect long wait times for EVERYTHING: drinks, food, reception, housekeeping, etc.

Ship Quality

1 out of 5
Ship's layout is messy and also feels claustrophobic. Common areas are poorly kept, few windows that are usually dirty inside and outside.

Cabin / Stateroom

2 out of 5
The TV is as small as a tablet and offers only five channels. I fell in the bathroom due to the absence of grip handles. The boat is old, tends to move considerably, and is subject to constant vibration.

Ship tip

Have low expectations

Thumbs up

Ports of call

Barcelona, Spain

5 out of 5

Casablanca, Morocco

1 out of 5
You have to walk about 45 minutes to get out of the port, public and private transportation is not allowed in the port.
Thumbs Up

Santa Cruz De Tenerife, Canary Islands

4 out of 5

Malaga, Spain

5 out of 5

Marseille (Provence), France

4 out of 5

GENOA (PORTOFINO), ITALY Did not visit port

Our itinerary was changed last minute to La Spezia
Thumbs Up

Disembarkation

1 out of 5
The experience was disappointing due to disorganization. Disembarkation took nearly two hours, and there were mandatory prolonged walks around the ship.
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