Stay away from this cruise. Carnival needs to train their employees on proper customer service. We had to wait 3 hours in NYC getting onto the ship. We were hoping things would improve after boarding but that didn't happen. There is not much to do unless you want to be drunk the whole cruise. If you paid the ridiculous price for the unlimited drink option then I guess you would want to drink so you can forget this cruise. The staff was not helpful or polite. On every other cruise we have been on most of the staff always greets you and will talk with you. We decided to get off the ship when we reached the first port. We had a great day walking around and made sure we were back early enough to board the boat. Well, Carnival had more problems with getting people on the boat and ended up waiting again. We were told by the port authorities that Carnival was experiencing a problem with their boarding so we sat down for a bit. No one was moving for at least 30 minutes. We finally got back into line and waited more than an hour to get back on board. The port authorities were awesome. They walked around apologizing and offering help to everyone. When we got back on board we went to guest service to talk about our bill and the women was so unpleasant. She did not want to talk with us. We did ask about the delay and she didn't apologize. Instead she blamed the port authorities. The family next to us was complaining about their cruise and asked for a number to call. We requested that number too but were denied the information. The other agent finally gave us a number but it was just the 1-800-carnival general number. We have an international calling plan on our cell phone so decided to spend time on our vacation calling that number. The only way to get to a live person was to request booking a future cruise. I explained the situation to the representative on the phone. She did apologize but explained that they couldn't do anything on their end because we were still on the cruise. She explained that I would need to speak with someone at guest services on the ship but I had already explained to her that experience. She gave us an email to send our complaint to. I did send them an email as soon as we got off the phone. We received a auto response that stated it would take up to 45 days to get a response back!!!! Wow!! How does Carnival feel that is acceptable customer service????
For some reason they had K-9 dogs in this ship which I have never seen before. This was my 3rd time sailing Carnival and 2nd time out of N.Y. & I never experienced that before. They were on every floor sniffing the outside of cabins as well as the decks! Not sure if this is going to be the new norm 🤔
We felt that this cruise is not for vegetarians. The available vegetarian options were tasteless, dry and bland. There was a lack of commonsense in vegetarian selections. The vegetarian enchiladas were dry and without enchilada sauce. Most of the Italian vegetarian choices were dry with very little tomato sauce and did not taste at all like Italian food. Indian dinner at dining room was not edible, tasteless, repetitive and bland. The rice they served is very poor quality rice.
Set low expectations on the pool, it was very difficult to be anywhere near it, never mind in it. Floor 5 was by far our favorite place to hang out. Be sure to get an early pass for the boat to Half Moon Cay.
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