Contributor Level:
Captain
Posted: 8 years ago
I realize that TAs are helpful for quite a few cruisers, but not for us. As others have mentioned, it is sure nice and fun to be able to design all aspects of the voyage oneself. Then, if something goes wrong I have no one to blame but myself.
Years ago all the cruise lines and for that matter the coach tour outfits like COSMOS, all required their guests to use a TA. I used to be in the air travel game for years and had close affiliations with agencies. I never had a problem with them then and enjoyed working with that element of the industry.
However, we had a number of real stressful problems not only on cruises but coach tours as well which were a direct result of errors and omissions on the part of the agent. There is nothing worse than to be in a travel predicament on the other side of the world and having to try and get in touch with your agent so the mess can be straightened out.
When the day finally came where all lines set up their current systems where we can deal directly with the cruise line it was like a breath of fresh air. Since then, no more grief or unexpected booking disasters. Maybe an agent could get me a better deal now and then but I doubt it and even so, elimination of the "middle man" is worth paying a little more as far as I'm concerned.