Regent Doesn't Care if you have CANCER they just want your MONEY

Seven Seas Mariner Cruise Review to Caribbean
Experience: 2-3 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

1 out of 5
Seven Seas Mariner

11 Night Sun & Style (Miami Roundtrip)

Sail Date: November 04, 2016

Ship: Seven Seas Mariner

Cabin Type: Suite

Traveled As: Couple

Reviewed: 1 year ago

Review Summary

Dear Friends, This is a textbook story of how to take a loyal customer and piss them off for life. In the summer of 2016 my husband and I book a cruise on Regent to the Western Caribbean. This trip would have been our fourth vacation with them. About a month later I was diagnosed with colon cancer and had surgery. We contacted Regent about the situation and asked them to allow us to reschedule our trip and apply our funds to another trip. It is important to note that we did not ask for a refund. They Refused. Instead, they kept about $10,000 and refunded the balance. This was wrong on so many levels. First, they showed no compassion for my medical situation, which we had no control over. Second, they made a very bad business decision, because we will never take another trip with them again. Had they accommodated our needs they would have made us loyal customers for life. Now they have our $10,000, but have lost who knows how much in future business

Embarkation

1 out of 5
We never got on the ship

Ship Experiences

Food and Dining

1 out of 5
We never ate on the ship

Onboard Activities

1 out of 5
We never had any activities

Entertainment

1 out of 5
We were never entertained

Service and Staff

1 out of 5
We received no services

Ship Quality

1 out of 5
Who knows?

Cabin / Stateroom

1 out of 5
Never saw the cabin

Ship Tip

Find another cruise line

Ports Of Call

Miami, Florida

1 out of 5
never got there

Nassau, Bahamas

1 out of 5
never got there

San Juan, Puerto Rico

1 out of 5
never got there

Tortola, British Virgin Islands

1 out of 5
never got there

Gustavia, St. Barthelemy

1 out of 5
never got there

St. John's, Antigua

1 out of 5

Castries, St. Lucia

1 out of 5

Philipsburg, St. Maarten

1 out of 5

Key West, Florida

1 out of 5

Cozumel, Mexico

1 out of 5

Costa Maya (Mahahual), Mexico

1 out of 5

Santo Tomas De Castilla, Guatemala

1 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

1 out of 5

Belize City, Belize

1 out of 5

George Town, Grand Cayman

1 out of 5

Disembarkation

1 out of 5
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