Overall, a good experience for a first time cruiser. Staff and service was terrific.
Was not looking for much in the way of distraction, but it did seem that the entertainment such as Burt Bacharach tribute, and other such entertainment was a little dated. A little behind the times. Food quality overall was decent. House keeping good. Ship seems to need an update. I thought prior to departure that I had read that the ship went through a recent renovation. Not the case.
Shore excursion operators would very good with enthusiastic guides.
patagonia is fantastic
the mariner is good but need modernisation furnitures, frames, etc are not fashion at all, the sofa in the suite are very unconfortable
patagonia is fantastic
the mariner is good but need modernisation furnitures, frames, etc are not fashion at all, the sofa in the suite are very unconfortable
The trip was fine until the day we departed. We got to the airport around 9am and found out we needed a Visa for our connecting flight in Brazil. Neither Regent or you advised us ahead of time. I tried to buy tickets for a direct flight but it was leaving the next day at a cost of $1500 per person.
So we decided to go back to the ship and get things sorted out. 3 hours later we got back to the ship around 12. The executive concierge, William Gomez, said 30 minutes to sort it out. 5 hours later we finally had arrangements for a direct flight to Miami the next day. It was finalized about an hour before the ship was departing! We were transported to a hotel 30 minutes from the airport when we could've stayed at the Wyndham next to the airport.
The next morning (4:30am) we were told a taxi wasn't available. We had to fight with a Regent rep, who was taking other Regent passengers to the airport, to give us a ride. He finally agreed.
When we got there we realized our tickets were not business class but economy. We squeezed into our seats (me in the middle) for a 5 1/2 hour flight. It was a nightmare!!!
We are requesting reimbursement for our business class tickets and compensation for the undue stress we had to endure. I was seriously concerned about a nervous breakdown.
Please get back to me ASAP.
The excellent staff and food along with the amazing sites. We were non-plussed in our 1st week compared to our previous and Oceania and Paul Gaugin Cruises, so we provided feedback. There was an immediate change in the personal service---particularly Yoseph, Miodraga, and Victoria. Anything we asked for was provided. Personally, the trip was too long for us. We will go back to the 10-18 day trips.
The great Service, Food and escurtions.
The whole cruise was great. We most enjoyed the all inclusive aspect. The food menus were excellent.
The cruise director was excellent. The entertainment was great.
Well I think I found the best of the best cruise line.
I guess you can say I've been on them all and there competitors.
This was our first Regent and it can't get any better.
We loved it so much that half way through our cruise we booked an Australia
From the minute you walked on until you left you were treated like the most important person on the ship.
The food, entertainment ,tours were all beyond our expectations.
We won't be trying another line anymore.
Cabin service, attention to ship detail, personal comfort and food was excellent. For us the downside was the time at sea as compared to time in port and on tours. Ports were typically 8 to 10 hours. While acceptable for Guatemala, Costa Rica and Nicaragua it was not long enough for Cartagena, Columbia or even Charleston, SC.
- Hubbard Glacier and excursions
- Seven Seas Mariner
- Making new friends
- Absence of any ship's photographer being in your face and trying to sell overpriced photos
- Singing and dancing shows
- Overall logistics and attention to detail
Not so much -
- Long checkin (1+ hours standing in line)
- Inconsistent service in Compass Rose and bars
- Spotty internet and favoring of prior Regent travelers
Our ship was the Mariner. Our room was lovely, so nice to have a balcony. Loved the binoculars that were in our room and always nice to have ice in the refrigerator, fresh fruit daily. Housekeeping was perfect, we left the room for several hours and they always seemed to tidy up the room. Loved the different restaurants, had reservations for 2 evenings. Also other options besides the wonderful buffet. , Delicious, healthy food for all palettes. It was the best.
The staff was efficient and delightful. The food was poor to moderate unless you knew what to order that was fresh and tasty. The disembarkation was a horror. Arriving in Vancouver at 7AM and put on a tour bus for 3 hours and then dumped at the airport at 4P for a 10PM flight back to New York City. Unacceptable.
While we missed out on 3 of our 4 planned excursions, the trip as a whole was fabulous. Despite the hiccups, the crew and captain of the ship did a great job in managing the circumstances and keeping us posted along the way. That level of transparency - especially when hiccups occur - is rare; and in this case, greatly appreciated.
We definitely plan to take advantage of the discount offered to us by Mariner on a future trip. Thank you for taking care of us so, so well.
We cruised early in the season to Alaska and were privileged to be the only ship In all the ports. The passengers were treated great and enyoyed all the amenities from the people running the excursions. Only one excursion was a bit lame but all the other ports were great.
The food was great as always, never had to complain about the quality or service on the ship.
The only party that was a bit confusing and understated was the repeat passenger event.
Like most high end cruises the food is very good. I enjoyed every meal with exceptional service. Maybe found a dish or two that did not suit our taste but by all standards it was still a well prepared dish. Wife is picky any they allowed special orders that deviated from the menu. Free excursions were all very nice. Do not miss the Georges inlet crab fest. I ate a ton of the delectable crabs. Sweet crabmeat without any spice. The Alaskan lodge adventure and sea fest was also very good but beware they mix other food into the meal that includes meat. If your diet does not include sausage the food will not be for you? The boat ride was nice and we even spotted whales. Something my back appreciates is there are free laundry facilities so you do not need to carry so many clothes. Free detergent and irons also. White pass scenic railroad was a terrific excursion also. Onboard shows were good. Not too much action in casino. Onboard credit was used in the spa since there is a very limited selection in the one gift boutique. Overall a very enjoyable cruise. Cannot say the extra money spent on concierge service was worth it.
I surprised my sister with this trip for her 50th birthday. It was a memorable choice for her milestone day.
Let me begin with the airline reservations Regent arranged for us. Each and every person I dealt with at Alaska Airlines, either on the phone or in person, was happy, smiling, polite, courteous, respectful, helpful, knowledgeable and friendly. In short, Alaska Airlines was an excellent choice for the air portion of our trip. However, what was not so excellent was the scheduling of our return reservations which were a horrendous nightmare. I am certain you could have found a better, more accommodating flight schedule even if you had to include an additional night at a hotel. Spending 21 hours from the time we boarded the bus to the airport to the time we arrived back in our home airport was excessive by anyone's standards. I agree with what I had heard from many, many passengers on Regent cruises: make your own airline reservations. I did, in fact attempt to do just that but Regent would only give me $375.00 total towards purchasing my own airline tickets for the two of us. That doesn't seem quite fair, now does it?
This was our first cruise and I know I made the right decision in choosing to sail on the SS Mariner. We both felt like royalty from the moment we stepped on board to the moment we disembarked. We had the pleasure of having Shierley and Ke Tut as our Stewardess and Steward. They were most attentive and both of them deserve to be commended for their impeccable service. The degree of caring they showed us went above and beyond. Additionally, the team that prepared and presented us with room service one evening was excellent. I have never seen room service look and taste this appetizing. Our complements to the entire room service staff. Percival, the maître d' at the Compass Rose, is the consummate professional and saw to our every need and want. What a joy it was to be in his presence. The wait staff in each of your dining locations were exemplary. Alloha, Katrina and Sergio - just to name a few - were exceptional, eager to please, and catered to our every need. The entertainment staff were all friendly and loads of fun, and we enjoyed having the opportunity to interact with them, as they were all approachable. Sarah Hall, along with the entire compliment of staff from the Captain on down, went out of their way to insure that my sister's birthday was not only memorable and magical but a rare and special day that could not have been more perfect. Throughout our voyage, Sarah Hall was present to assist every passenger with any request they might have. Sarah was instrumental in increasing the pleasure component of not just our cruise, but everyone's cruise. It was such a joy to be in the company of such a genuine, caring, considerate, and kind human being would was never without a smile. I would be remiss if I did not commend Sarah Hall, our concierge, and our Steward and Stewardess for making my sister's dream of having dinner with our esteemed Master Captain Teo come true. Each of these individuals played an integral part in seeing this dream to fruition and for this I will be eternally grateful. Master Captain Teo was so gracious to take time out of his busy schedule to dine with us. We were touch by his kindness and consideration, not to mention he is an excellent and entertaining dinner partner whose conversation we found fascinating. All-in-all, our cruise was nothing short of excellent and we look forward to cruising with Regent in the future. The little touches like our name on the television when we walked into our room and my sister's name on the screen on her birthday made a huge impression. You have provided the perfect setting for us to experience a degree of luxury we were not expecting; but one we will never forget.
However, all good things must come to an end, and for us, that happened when we disembarked for our Discover Denali land package which was a totally different story and experience from that of the SS Mariner. We were not prepared for the ordeal we were about to face. Honestly, did you actually believe that you could take pampered passengers out of the lap of luxury and load them into a bus for 10 hours only to arrive at an outdated hotel
that in no way, shape, or form conforms to the luxury model Regent has so carefully crafted? Absolutely everyone was disappointed and distressed by this poor choice. And yes, we were informed that luxury hotels were not the norm in Alaska, but everything concerning the Hotel Alyeska was terrible and outdated. For starters, only half of the restaurants were open and the hotel was in dire need of refurbishing. I must admit, the property was situated in a beautiful setting, but it was not enough to compensate for the hotel's failings and shortcomings. Both the Hotel Alyeska and the Grande Denali Lodge lacked, not only amenities, but also knowledgeable and friendly personnel; and after a short investigation, it was evident that, indeed, other more luxurious, friendly and up-to-date hotels did exist in the area. THERE WAS ABSOLUTELY NOT ONE THING GRANDE ABOUT THE GRANDE DENALI LODGE, in fact, a large portion of it had rotted away and fallen over the cliff! I cannot put into words how disappointed we were with the entire land package. The ONLY bright spot was our last night's accommodations at the Marriott Hotel Downtown Anchorage. I urge Regent to send someone out to personally observe the poor (almost non-existent) service; dirty rooms, corridors and public spaces; smoke detectors hanging from the ceiling by a wire, none of which are up to Regent's standards. It is inconceivable that Regent would even consider putting us in a bus for days only to endure almost constant chatter from the tour guide about things we had no interest in. And why in the world would you have us repeatedly get up for breakfast at 5 AM and 6 AM only to get back on that bus? It wasn't like there was any shortage of daylight! Why not just run flights out of Anchorage to Denali or the sled dog kennel or wherever, and then fly back to Anchorage the same day? Why subject your guests to such intolerable conditions? Again, I cannot describe how disappointed were all were; and because this is how our vacation ended, it was foremost on our minds right after the insufferable 21 hour journey home. I have discussed this situation with several fellow passengers - both first time cruisers and veteran cruisers - and since I have been home, several friends, relatives, and acquaintances, advising them to NEVER sign up for a land package. I liken our experience to being on the Amazing Race - and not in a good way. It is such a shame our wonderful vacation had to end on such a sour note. What were you thinking?
I do hope you will take my comments to heart and under advisement and make the much needed changes and adjustments. If I had wanted to take a bus tour and have someone chatter at me the entire time over the microphone and if I had wanted to stay in run-down sub-par hotels, I would have booked a trip on Greyhound Bus Line, and not on Regent. I hope you will take this critique in the manner in which it is offered and utilize it to improve the quality of the land packages you offer to your guests. In the future, I would definitely discourage everyone from purchasing the land package as it is now. And personally, I would never consider it again as I was only interested in Denali and the dog kennels, as I mentioned earlier. I feel that for the same amount of money (or even somewhat more), Regent could have continued to treat us in the manner to which they had accustomed us, and not turned us over to such poor service and terrible traveling and lodging conditions. What an expensive disappointment; I will never do this again! I will always highly tout your cruises, but based on this experience, never your land packages. Next time I will stay on board and cruise the Outer Passage toward home. I hope you find this helpful in future planning.
Loved the cruise and the beautiful ship. Service was exceptional! Best in the industry and people seem to really like their jobs and respect each other. The food was great, top notch at The Signature. The excursions were amazing and our suite was beautiful. My only complaint - and this is a big one for me - was that the "free" wi-fi is for one device only per suite. The Regent is so proud of the "free" wi-fi that they plaster it all over the website. I'm sure somewhere on the documents it states that it's only for one device but I read through most of it and never saw it. When I complained they acted like I was the only person that ever sailed the Regent lines that complained about the one device at a time per suite but I heard people all over the ship complaining about their struggles. They sent me to the Wi-Fi Manager who sent me to Reception who sent me to the Concierge who sent me to the Wi-Fi Manager and back to the Concierge who told me he was going to speak with the General Manager but no one ever got back to me. They should have responded to me at the very least. Oh yeah...and the in suite coffee maker, I'm not even going to get started...but I will end with...GAK!
Generally good excursions except the Blue Lagoon excursion in the Bahamas which I thought was poorly planned
Beach was crowded and overrun with childen
There was no place to sit down on the beach... not enough beach chairs
No one from our ship there to direct activities (where to go to see the dolphins and sea lions)
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