Riviera Cruise Review to Caribbean

Contributor Level: Second Mate

2-3 cruises


Helpful Votes

1 out of 5

The cruise from Hell

Sail Date: March 20, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Cabin: 10106

Horrible cruise/infected with norovirus from the 2nd night out. Found out Riviera has been subjected to 6 outbreaks of norovirus since Nov.: 3 reported to CDC because of percentage level and 3 unreported.  No forewarning of this situation and no apology from captain all during the 14 days of infection.  Venues (library, guest laundry, fitness center, culinary center and Artists Loft) all closed due to

contamination; however never closed casino as that is a money maker.  Ship was

negligent in not properly disinfecting the premises and not accepting responsibility for this outbreak.  Sanitation processes while onboard were a joke: crew running around with buckets of disinfectant which apparently was not working because people kept getting sick.  Over 200 "reported" cases of the virus and many more not reported because people were so disgusted with the response from crew.  Service and food quality blatantly inferior to previous cruises and attributable to new management under Prestige Holding which has also taken over NCL....and brought Oceania down to level of NCL with lousy food and inferior service/noticeable from day one.  Will never sail on Oceania again and had originally intended to book a cruise to Alaska...not with you!!

Cabin / Stateroom
Cabin was as expected based on same level as booked on last cruise.
Embarkation and Disembarkation
Mass confusion at both ends...maybe due to a shortage of staff
Ship Quality
Obviously not clean if this was the 6th outbreak of norovirus on same ship since November.
Destinations and Excursions
First port of Santa Marta, Col, was a dump...industrial setting with a clear smell of fuel oil. Apparently ship had to refuel so chose this por.
Onboard Activities
Most venues closed due to norovirus. Did not spend $10,000 to play bingo and shuffleboard.
Children's Programs no programs
Needs improvement. Musical numbers are amateurish and not as advertised.
Service and Staff
Below the usual stellar service; and upper management indifferent to comfort of passengers and the suffering endured with the norovirus....no apology given at any time
Food and Dining
Went from the level of Ruth Chris' s last year to Steak n Shake (no offense to them)
Miami, Florida
Santa Marta, Colombia
don't go there: a dump
Oranjestad, Aruba
Never docked at Aruba: ship was denied docking privileges due to norovirus epidemic.
Kralendijk, Bonaire
Did not get to disembark due to norovirus.
Guamache, Isla Margarita, Venezuela
This port was cancelled.
St. George's, Grenada
Never got to see Granada: quarantined due to norovirus
Fort-De-France, Martinique
Pointe-A-Pitre, Guadeloupe
Finally a port to see! Lovely island.
Basseterre, St. Kitts
Small island but clean and picturesue.
Gustavia, St. Barthelemy Did not disembark due to results of norovirus


Don't book any future cruises on Riviera nor on Oceania Lines. Quality of food and service has diminished since takeover. If you want this type of cruise, then book on Carnival or NCL. Will never take another Oceania Cruise again...this was supposed to be a 14 day dream cruise which turned into

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