The cruise from Hell

Riviera Cruise Review to Caribbean

cressnaples

Contributor Level: Second Mate

Cruises: 2-3 cruises

Reviews: 4

Helpful Votes: 169

Overall rating:

2.2 out of 5

Verified Review

14 Night Sunny Getaways (Miami Roundtrip)

Sail date: March 20, 2016

Ship: Riviera

Cabin type: Balcony

Cabin number: 10106

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Horrible cruise/infected with norovirus from the 2nd night out. Found out Riviera has been subjected to 6 outbreaks of norovirus since Nov.: 3 reported to CDC because of percentage level and 3 unreported. No forewarning of this situation and no apology from captain all during the 14 days of infection. Venues (library, guest laundry, fitness center, culinary center and Artists Loft) all closed due to

contamination; however never closed casino as that is a money maker. Ship was

negligent in not properly disinfecting the premises and not accepting responsibility for this outbreak. Sanitation processes while onboard were a joke: crew running around with buckets of disinfectant which apparently was not working because people kept getting sick. Over 200 "reported" cases of the virus and many more not reported because people were so disgusted with the response from crew. Service and food quality blatantly inferior to previous cruises and attributable to new management under Prestige Holding which has also taken over NCL....and brought Oceania down to level of NCL with lousy food and inferior service/noticeable from day one. Will never sail on Oceania again and had originally intended to book a cruise to Alaska...not with you!!

Ship experiences

Food and Dining

1 out of 5

Went from the level of Ruth Chris' s last year to Steak n Shake (no offense to them)

Onboard Activities

1 out of 5

Most venues closed due to norovirus. Did not spend $10,000 to play bingo and shuffleboard.

Entertainment

3 out of 5

Needs improvement. Musical numbers are amateurish and not as advertised.

Children's Programs

no programs

Service and Staff

1 out of 5

Below the usual stellar service; and upper management indifferent to comfort of passengers and the suffering endured with the norovirus....no apology given at any time

Ship Quality

1 out of 5

Obviously not clean if this was the 6th outbreak of norovirus on same ship since November.

Cabin / Stateroom

5 out of 5

Cabin was as expected based on same level as booked on last cruise.

Ship tip

Don't book any future cruises on Riviera nor on Oceania Lines. Quality of food and service has diminished since takeover. If you want this type of cruise, then book on Carnival or NCL. Will never take another Oceania Cruise again...this was supposed to be a 14 day dream cruise which turned into

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