Riviera - March 2016

Riviera Cruise Review to Caribbean


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
14 Night Sunny Getaways (Miami Roundtrip)
Sail Date: March 20, 2016
Ship: Riviera
Cabin Type: Balcony
Cabin Number: 9036
Traveled As: Couple
Reviewed: 1 year ago

This was my third cruise on Oceania and by far the most disappointing. A virus was detected and approximately 100 people were directly affected - the problem was that it severely hampered availability to services for 12 of the 14 day cruise. We paid for concierge service and didn't receive it. In addition, the library and laundry facilities were closed. We didn't pack personal clothes and expected to be able to wash our own socks and underwear but couldn't... instead ended up paying $50 to have these items washed. During my last cruises, I spent hours in their library and that was a highlight but this time everything was locked down. In addition, the port of Aruba wouldn't let the healthy people visit the island and although our paid excursions were refunded, no further compensation was offered. 

 

Overall it was not one of my favorite trips. The crew was not communicative for the first days of the outbreak and the rumors aboard the ship were flying... it wasn't until many days later that the captain started giving us facts regarding the viral outbreak. That helped but it was a bit late. The stewards were working non-stop and were helpful and always pleasant. Their staff truly is the best.

 

 

 

 

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5
NA

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Dujon was our steward - efficient and very nice!

Ship Tip

Great patio party one evening - fun!

5 out of 5
3 out of 5
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