Riviera Reviews

125 reviews




5 out of 5

An excellent overall experience by nx7u

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Sail Date: / Traveled As: Couple
First cruise for my partner. Her comment: "every day is like two days. First you go out and visit a place, then you come back and party all night". We will sail Oceania again, but it will probably be a few years. Our objective was to see several Italian spots we hadn't been too, and Greece/Monte Carlo were bonuses. But our general style is to go someplace for 10 days and live there.

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Was this review helpful? 3
3 out of 5

Interesting itinerary, disappointing on-board experience by kevsuec

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Sail Date: / Traveled As: Couple
I don't know if it is just this particular sailing, but this ship is not for the under 55 crowd. I knew from the passenger profile, that it wasn't for the young, but was surprised to see how elderly most people were. No interesting on-board activities or entertainment. The staff in general, did not seem too eager to please. Had better experience in other cruise ships, so it is not likely that my husband and I will return to Oceania.

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Was this review helpful? 2
2 out of 5

Disappointing by TCruiser01

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Sail Date: / Traveled As: Couple

We have cruised with Crystal, Silver sea, Seabourn and many others looking to promote "luxury cruises".  Oceania promotes itself as the "foodie cruise".

The ship was very nice and well done, but that is the easy part isnt it.

The service and attention to detail is where a cruise line can do well to separate itself from the others.... Oceania does not!  Although the dinner options and the food served there IS better than standard cruise lines like Royal Carb. It is only slightly above the quality of those such as Azamara and Seabourn. But that is only concerning dinner.  The Lunch, and Breakfast offerings are Par with Royal Carb at best, and the room service and offerings ( none ) between meal times is far "below" par!!  I have not cruised with a higher end line before and had such poor room service, or options available .

Nor on any other line have we been Pushed out of dining areas during afternoon hours.  I have never written a review before, but felt the value of this cruise was poor enough that I would provide this one. For the cost of the Oceania option, spend the same with Silver Sea or Crystal and enjoy far better service and higher quality cruise over all.     

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Was this review helpful? 7
4 out of 5

10 days filled with unforgetable memories! by AnastassiaP

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Sail Date: / Traveled As: Large Group

The ship is beautiful and very very well maintained.  The food and the restaurant staff are all incredible. Overall we had a very nice vacation.

However, because of the numerous customer service issues we encountered, I would not sail on the Rivera again. I don't need to be dealing with incompetence on my vacation - a theme which was consistent between many of the guests we met during the cruise.  I feel the customer service management on this ship needs to improve significantly.  A few tips from Marina would help!

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Was this review helpful? 8
5 out of 5

Perfect Cruise for High Expections by belair333

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Sail Date: / Traveled As: Couple

This Med cruise was wonderful.  Our AA cruise specialist, Jeremy, was very attentive and guided our selections for a beautiful on board experience.  Notifications and reminders were helpful.  Embarkation went smoothly and ahead of schedule.  On board, the Oceania crew and staff were fabulous.  Rooms were clean and comfortable and we enjoyed our large balcony.  Committment to excellence was very apparent... from the housekeeping personnel, to the venue servers, to an outstanding evening in La Reserve, a seven course dinner with wine pairings... which was overseen personally by the senior executive chef... and was our favorite evening.  Gourmet food, informative cooking classes and wine tastings aboard were excellent.  The only downside were the Oceania cruise excursions.  2 of 3 were sub par due to audio issues... couldn't hear half of what was said.  The excursions we booked on our own via the Internet were 100% better in quality and price.

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Was this review helpful? 6
1 out of 5

Amazing first cruise by Rivieracruise

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Sail Date: / Traveled As: Family (older children)

The cruise was amazing! Food was as eating at a four star restaurant every evening, but wonderful due to no jacket required for the guys.   Was wonderful waking up at a new destination every morning.  The ship with its amazing spa and work out facilities were amazing as well. My first cruise the staff on board was very friendly and efficient.  Only thing I would say was the air travel could be improved. Would probably look into booking on my own next time.  But my wonderful travel agent Glen walked me through everything, being my first time had no idea what to do, couldn't have done it without him.  Will definitely be calling on Glen again for future bookings.  Trip of a lifetime 😎🍸

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Was this review helpful? 3
1 out of 5

Cruise Review by sandrascarnato

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Sail Date: / Traveled As: Family (older children)

The cruise was amazing! Food was as eating at a four star restaurant every evening, but wonderful due to no jacket required for the guys.   Was wonderful waking up at a new destination every morning.  The ship with its amazing spa and work out facilities were amazing as well. My first cruise the staff on board was very friendly and efficient.  Only thing I would say was the air travel could be improved. Would probably look into booking on my own next time.  But my wonderful travel agent Glen walked me through everything, being my first time had no idea what to do, couldn't have done it without him.  Will definitely be calling on Glen again for future bookings.  Trip of a lifetime 😎🍸

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Was this review helpful? 4
5 out of 5

Trip of a life time by Cruiser78825156

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Sail Date: / Traveled As: Couple

The destinations were outstanding and we never felt rushed when visiting each port.  The food was amazing and probably the best culinary experience we have ever experienced from the quality, to the service to the menu choices.  

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Was this review helpful? 7
5 out of 5

Fantastic!! by FRANDOYLE

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Sail Date: / Traveled As: Family (older children)

What can I say.  The boat was luxurious, the staff was exceptional, and the food was the best I have ever had on a cruise ship.  Wonderful ports.  There could have been more shipboard activities.  They do not actually have a shuttle bus to the center of town as advertised in the brochures.  This only happens when town center is far away enough that the town/city itself provides one (only happened twice on this cruise).  This resulted in my 92 year old mother walking for quite a distance to some areas.  As such, prepare to pay for taxis if you have any trouble walking.  Still, it was the best cruise I have ever taken.  

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Was this review helpful? 2
3 out of 5

O'Neill Review by littlelatte

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Sail Date: / Traveled As: Couple

Butler and housekeeping service was wonderful along with the food. Entertainment and tours were awful. Toilet overflowed twice tours were completely unorganized.

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Was this review helpful? 7
5 out of 5

Oceania Riviera Cruise - 10 Adriatic May 2017 by tomjab

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Sail Date: / Traveled As: Couple

Great service.  We had our room cleaned or looked at a few times a day.  Spotless work.  All areas of the ship were very clean and maintained constantly.  Food and service at the four special restaurants was excellent. Same great food and service at  the Grand Dining room and Terrace Café. The 9:30 PM entertainment in the main lounge was excellent.  Very hard working and talented performers.

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Was this review helpful? 4
3 out of 5

Problems by kennethflick

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Sail Date: / Traveled As: Couple

The crew and ship were excellent.  I need to SPEAK and not email to an Oceania rep who would have the courtesy to help me with the problems we encountered

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Was this review helpful? 5
4 out of 5

Wonderful cruise by vschulz6

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Sail Date: / Traveled As: Couple

The Riviera ship is beautiful! Oceania delivered on the fine cuisine they are known for which is outstanding! The service is also outstanding! But I'm only giving them 4 stars because of the following:

 

The entertainment needs a lot of help and it doesn't start until 9:30 pm which is late for most people, including us. May I suggest that they have two shows? One for the early diners and one for the late diners. 

 

The free internet package is also a joke because it is soo slow and intermittent and only allows one device at a time to sign on. This made communicating with my husband a little difficult if we were in different parts of the ship. 

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Was this review helpful? 4
5 out of 5

Barcelona to Athens by Cruiser97284704

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Sail Date: / Traveled As: Couple

We had a wonderful time on Oceana.  Beautiful elegant ship and the food was beyond incredible.  We loved that we were in a different port each day and we were able to see so many different places.  I believe this ship is geared towards an older crowd.  If I had to improve anything it would definitely be the entertainment.  Not much night life and the shows were below average.  

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Was this review helpful? 5
5 out of 5

Trans-Atlantic Artestry by Cruiser47550881

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Sail Date: / Traveled As: Family (older children)

We had a glorious vacation as a family with lots of sea time for the family sailors and lots of cooking lessons, spa time, wine sampling for the ladies in our group. The ports were interesting and in several we arranged for private tours as one of our group has limited mobility. The weather was perfect - not too hot or cool and at the end of our journey we spent a great day seeing Barcelona and Monserrat with a fabulous English-speaking guide. We enjoyed our trip to the extent that we booked the reverse tour for November of 2018 on the same ship.

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Was this review helpful? 4
4 out of 5

Oceania Cruises by pesico424

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Sail Date: / Traveled As: Couple

This is our 7th cruise with Oceania and the service is still top line. The dining has been more stream lined meaning somewhat less quality but still far better than most cruise lines. Saving money in this area could be a problem should they continue this practice, this is what Oceania is known for and any changes not to the better will be noticed by past cruise customers and not reflected upon favorably as this is a big part of why we cruise with Oceania. We only ran into one receptionist with an attitude otherwise all crew staff were exceptional.

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Was this review helpful? 5
5 out of 5

Foodie paradise on a boat by Cruiser26952139

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Sail Date: / Traveled As: Couple

The food was by far the most important thing to us, and the Oceania Riviera delivered beyond all expectations.  The OLife package was a fantastic deal which provided everything we needed.

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Was this review helpful? 3
4 out of 5

New cruise experience - beautiful ship and great foodE by dickm

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Sail Date: / Traveled As: Couple

The ship itself was a great first impression when embarking. It was very nicely laid out and easy to maneuver.  The food was excellent and presented beautifully with a very attentive crew in all the dining venues.  Had a very bad experience in the specialty restaurant Toscano with a forgetful waiter and some disappointing food.  

Spoke with the Chef about it and he was apologetic and offered to redo, but didn't want him to bother.     Entertainment was bad.  Terribly uncomfortable seats in the Riviera lounge. A very senior group of passengers - mostly 70-80-90 year old group. Wonderful people to visit with listening to lifetime stories. 

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Was this review helpful? 3
4 out of 5

An attractive ship with friendly, capable staff. by tlyndon

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Sail Date: / Traveled As: Singles/Friends

Loved the dining room and specialty restaurants.  The café for breakfast and lunch was barely controlled chaos with some good choices but little variety from day to day. Spa personnel/services great.  Typical issue with pool-side chairs/lounges often empty but "saved" all day with books and towels.  Getting off/on at ports easy and efficient.  The décor of the public spaces was very nice.  

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Was this review helpful? 1
5 out of 5

Great Time! Best Cruise Yet. Very Impressed with Oceania! by peteandpat

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Sail Date: / Traveled As: Couple

There was no one favorite part of the cruise. Concierge Level was great.  Room size and storage was very comfortable.  Staff was great, very helpful, and  cheerful throughout.  Quality of food and diversity of menu was great. My wife and I had a great time and would highly recommend Oceania to anyone who asked and definitely choose them for our next cruise. One note, piano player in the lounge could have been friendlier with the guests.  I heard comments from a number of people regarding requests etc.

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Was this review helpful? 3

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