Disappointed

Item: Riviera
Rating: 3.4
Author: Desertblue

Riviera Cruise Review to Europe - Western Mediterranean

Desertblue

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Overall rating:

3.4 out of 5

Verified Review

10 Night Radiant Spain & Italy (Barcelona To Rome)

Sail date: October 10, 2023

Ship: Riviera

Cabin type: Suite

Cabin number: 11009

Traveled as: Couple

Reviewed: 6 months ago

Review summary

Disappointed compared to previous experiences on Riviera

Embarkation

5 out of 5

Ship experiences

Food and Dining

2 out of 5

Terrace Restaurant dining was great. Fresh and varied selections Grand dining room total bust Polo restaurant by far and away the best. Jacques and Toscano disappointing Red Ginger great. This assessment was based on current experience compared to multiple pre Covid sailings. Wait Service was excellent in all restaurants

Onboard Activities

1 out of 5

Aqua Mar Spa total bust compared to previous Canyon Ranch Facilities lack luster. Manicure for $100 by the time VAT and gratuity were added and polish peeling off the following day. Clinician had to wave a piece of cardboard to dry polish as they do not provide them with standard manicure equipment. It’s unbelievable

Entertainment

4 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

2 out of 5

Overall the cabin was excellent however there were several maintenance issues to b addressed The main one being the lack of seal on the veranda sliding door resulting in howling wind for 3 consecutive nights. Drapes blowing and carpet wet due to weather. Shower would take 20 minutes to drain. Maintenance crew aware of issues. Not addressed.