We have cruised with Crystal, Silver sea, Seabourn and many others looking to promote "luxury cruises". Oceania promotes itself as the "foodie cruise".
The ship was very nice and well done, but that is the easy part isnt it.
The service and attention to detail is where a cruise line can do well to separate itself from the others.... Oceania does not! Although the dinner options and the food served there IS better than standard cruise lines like Royal Carb. It is only slightly above the quality of those such as Azamara and Seabourn. But that is only concerning dinner. The Lunch, and Breakfast offerings are Par with Royal Carb at best, and the room service and offerings ( none ) between meal times is far "below" par!! I have not cruised with a higher end line before and had such poor room service, or options available .
Nor on any other line have we been Pushed out of dining areas during afternoon hours. I have never written a review before, but felt the value of this cruise was poor enough that I would provide this one. For the cost of the Oceania option, spend the same with Silver Sea or Crystal and enjoy far better service and higher quality cruise over all.
The ship is beautiful and very very well maintained. The food and the restaurant staff are all incredible. Overall we had a very nice vacation.
However, because of the numerous customer service issues we encountered, I would not sail on the Rivera again. I don't need to be dealing with incompetence on my vacation - a theme which was consistent between many of the guests we met during the cruise. I feel the customer service management on this ship needs to improve significantly. A few tips from Marina would help!
This Med cruise was wonderful. Our AA cruise specialist, Jeremy, was very attentive and guided our selections for a beautiful on board experience. Notifications and reminders were helpful. Embarkation went smoothly and ahead of schedule. On board, the Oceania crew and staff were fabulous. Rooms were clean and comfortable and we enjoyed our large balcony. Committment to excellence was very apparent... from the housekeeping personnel, to the venue servers, to an outstanding evening in La Reserve, a seven course dinner with wine pairings... which was overseen personally by the senior executive chef... and was our favorite evening. Gourmet food, informative cooking classes and wine tastings aboard were excellent. The only downside were the Oceania cruise excursions. 2 of 3 were sub par due to audio issues... couldn't hear half of what was said. The excursions we booked on our own via the Internet were 100% better in quality and price.
Total Passengers: 1250
Total Crew: 800
Crew to Passenger Ratio: 1.56
Built: Jan 2012
Number of Decks: 11
Total Cabins: 0
Cabin Categories: 17
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Enjoy dinner sitting on the deck of the Terrace Cafe during beautiful sail away from Montenegro!
BREAKFAST ON THE STERN TERRACE
Afternoon tea at 4pm has some great finger food!