MSC Meraviglia Cruise Reviews - Reviews

The cruise was supposed to go to Bermuda. I get it. Itinerary can change, but we found out at check in. They claim due to weather. Weather was bad going to the boring alternative of Port Canaveral and Nassau. Service was terrible. Staff was rude and inattentive. Food was mediocre. MDR was the worst service and food was cold. Cruise crew was nowhere to be found accept for nightly entertainment. Guest services gave me attitude because I asked to open the mini bar. Had balcony, couldn't use it due to weather. They nickeled and dime you for every penny. Lack in communication and instructions... highlight was the Butcher Cut steakhouse, that unpaid for. Service and food was great. Paid for Carousel shows, claimed you get cocktail/ drink of choice. They gave us no choice, but just handed us ready drinks. Many people on the ship was very disappointed and stated they will never use MSC again. I definitely will not, and I've gone on at least 15 cruises.

Only reason we use MSC is for their private island in the Bahamas so we decided to give them a shot for Bermuda what a mistake that was, never again! Oh and we’ve been trying to reach customer service about our experience and guess what…..crickets

It's a great ship. Staff is friendly but overworked. Customer service line is very long. Management needs to improve organization and logistics.

It's a great ship. Staff is friendly but overworked. Customer service line is very long. Management needs to improve organization and logistics.

I am an experienced cruiser. I would definitely go with MSC again

Pleasantly surprised. First MSC and would definitely go again.

As first time cruisers, it took us a while to figure out things such as which restaurant we were assigned. The information on the MSC for me app was limited. The ship seemed to be very low tech. The only thing the wifi, that I paid for, could provide was the MSC for Me app. As I stated previously, the wait staff that we had assigned to our dinner table were excellent and attentive. Steak knives should have been offered for any of the beef entrees. I was disappointed that all the "fresh baked goods" were served cold, not even warm. In fact, most of the "hot" food was served warm at best. For the most part they had good flavor. I realize it's a large ship with a lot of people to serve and that shouldn't mean cold food, even the food at the buffet. Butter was not offered with bread, water was only available at the bars. The bartenders were all personable. However, there was no consistency in the Margaritas, some were excellent and others were not very good.

Very disappointed with MSC. It has to improve a lot if they want to cater to US guests. Food, entertainment, service all need to be fixed. This was our anniversary cruise and I wish we would have taken Carnival instead. MSC could be great but still has a lot to learn in the industry.

It could be great, if not of the dinner food. Very, very bad. However, we have been on the same ship back in June, and the food was excellent. What happened?

We have taken several cruises with many other cruise lines and would rate MSC last on the list.

This was a cruise we had rescheduled due to COVID. We were happy to replace a Caribbean cruise with a Canadian one, but unfortunately the weather was not with us and we missed two ports. The ship is beautiful, the service was excellent, the food was good and plentiful. Small extras that we enjoyed on other cruise lines, towel animals, quality towels, walk up food stations ( hamburgers , sushi )were missing or only available at extra costs. Shopping on the ship was limited and/or really high cost. The App is a nightmare and information is often conflicting when talking to customer service. I am still waiting for my credit card charges to finalize. MSC is still new to the American market and I think some of our disappointments were due to this. I do have to say the coffee is good, and the pastries delicious!

Better cruise than anticipated based on some reviews we saw. Fun cruise!

This ship is so beautiful and this was the best cruise I have ever taken. Staff, food, shows, bars , my room were amazingly great! The only disappointment was not being able to go to Halifax and St John Bay of Fundy due to bad weather. Guess I will need to take this cruise again some day!

Cruise was good for what we paid. Probably won’t go on another MSC cruise again though. This was our 4th time and service and quality is less each time.

Did not like standing in a very long line to get the hours changed for dinner, especially we requested the early dinner from home.

Very relaxed, we enjoy the fitness activities. The ship is very spacious and did not seem overwhelm with people. The buffet was noise due to different languages spoke all the time. We found a quiet place by the family-kids section to enjoy a cup of coffee and reading. We really enjoy the pizza and fresh mozzarella cheese.

Overall, this cruise was another great MSC experience. Food was very good, service was fantastic, crew was helpful and friendly. Scheduling of excursions was very frustrating. Didn't know excursion times until late the night before. Times on our agenda on the app would change. Excursion tickets wouldn't match the actual times of the excursions. Spoke with excursion staff on multiple occasions. They were very helpful, and I learned that the excursion and planning system is the problem, not the staff. We will cruise with MSC again.

MSC is not as good as it used to be, especially Main Buffet. A lot of room for improvement.

I would recommend MSC. Don't expect excellent food service in main dining room.

Overall I had a great time on this beautiful ship. The main complaint would be their tender service. If this is how they operate on all their ships, then I would reconsider going on another cruise with MSC, especially cruises with tender service. I would like to be able to visit all the ports, & not get stuck on the ship. I was on another NE & Canada cruise with NCL several years ago, & I had enough time to visit a mansion, cliffwalk & had lunch at one of the restaurants. They should give more time at a port. Since they had problem with their tender service, then they should have extended the time in the port. Leaving at 2 pm is really unreasonable. They should have extended to 6 or 7 pm, so people have enough time to enjoy the port.