Worst Experience ever

Item: MSC Meraviglia
Rating: 1
Author: jameskielbasa

MSC Meraviglia Cruise Review to Bermuda

jameskielbasa

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 15

Overall rating:

1 out of 5

Verified Review

14 Night Bermuda Canada & New England (New York Roundtrip)

Sail date: November 13, 2023

Ship: MSC Meraviglia

Cabin type: Balcony

Cabin number: 8162

Traveled as: Couple

Reviewed: 5 months ago

Review summary

Only reason we use MSC is for their private island in the Bahamas so we decided to give them a shot for Bermuda what a mistake that was, never again! Oh and we’ve been trying to reach customer service about our experience and guess what…..crickets

Embarkation

1 out of 5

The people at the Newark port for MSC cruise were awful, rude, and should not be employees in the hospitality business. It took 5 hours to just make it to checkin as there is no system of organization. When you don’t have this then the employees became agitated and started yelling at people and just being rude. Will never go with MSC out of Newark again!

Ship experiences

Food and Dining

1 out of 5

MSC changed the itinerary while we were in line to checkin due to weather so no more Bermuda hello staying on the ship for basically 5-6 days. Nope, who wants to do that. Unfortunately and fortunately we had to cancel the cruise right as we checking in due to not being able to notify my employment of the country change. The employees with MSC customer service while at checkin were again awful. One lady even had the nerve to yell at me and say “look at me when I’m talking to you”. I’m 45 years old, when I said excuse me the other employees turned away as in embarrassment from the other employee. Never again MSC.

Onboard Activities

1 out of 5

Probably would not have been worth it!

Entertainment

1 out of 5

Did not board ship

Children's Programs

1 out of 5

Don’t have children and did not board ship

Service and Staff

1 out of 5

Never have been treated this bad by a place of service ever! Read above for just the tip of everything. You could just hear all the moans and gripes of everyone standing in-line for over 5 hrs of how the MSC employees were talking to cruise customers. MSC you really should consider hiring a completely new staff at Newark or leave the port for good. We have been on many MSC cruises and have had similar experiences with you in other locations as well. I get it that the employees have to talk loud to get peoples attention but being outright rude and belittling is uncalled for and unprofessional!

Ship Quality

1 out of 5

Never got to experience this trip

Cabin / Stateroom

1 out of 5