We really enjoyed this cruise but experienced cold weather and rain for the first two itinerary stops in France and Italy. Ports of call were excellent as was the ship and amenities. We loved that MSC honors previous cruisers status from other cruise lines or hotel or airline status.
I would cruise with MSC again, I hope MSC will try to improve the communication and make personnel much happier place for them. I love the guests on the ship and I miss them already. I am hoping they should get better entertainment shows, overall the PAZ is very good, not able to see the WAY.
The amenities and ship were top notch. Food quality and variety needs improvements. should have a system that passengers can communicate with each other with telephone. When we didn't havce cell service,m it was difficult to find each other. a lot of time was spent walking around, looking for one another. The automated screens and tv system for reservations and booking was not too user friendly, glitchy ( would get stuck, not responsive) I wasn't able to check if all people in my party were included in reservations and none of the employees had access to help me. Spent too much of my leisure time on that.
Yacht Club in itself was an oasis within a busy ship. Good, but not excellent service and the experience in itself was let down by lacklster food, paricularly when it came to fish and shellfish. Cabin was miniscule.
Just returned from the Med cruise. Overall we found this ship quite good , but certainly not perfect. As per the MSC fleet , the food is very good. We like main room dining but found the buffet food to be better. We went to the tapenyaki , and to say we were disappointed would be a understatement. The chef was shy and withdrawn , and no fun , everyone at our station began joining in with the chef on the adjoining station. The food here was quite good.
The Brass Anchor is a nice bar with an exceptional member of staff (Yus). Only downside to this bar is the music , the Brass Anchor is an English/Irish bar , but for some strange reason the live music is from a moody singer from Ukraine singing lounge style music ??? What’s all that about !
The rooms were clean and spacious. As per most people’s review the staff are hit and miss , some very nice , some not so nice , down right rude at times.
Cigar room is non existent, it’s a small room with no bar , a couple of sofas and full of teenage kids , as was the night club and the casino , MSC doesn’t seem to enforce any age issues , which does take away from the experience , kids running around a casino after midnight, surely this isn’t acceptable?
Overall a beautiful boat with many nice features.
A beautiful ship. Went 1st week March on med for 7 nights. Was on divina in oct Caribbean. Mergavilla has a lot to learn
Too many kids in bars that where adults only even tots running about casino at 2 in morning. Management don’t seem to be managing guests for the sake of others. Speciality restaurants a little expensive. Hoards of school outings. English bar brass anchor very good as well as juise from Indonesia is lovely and a great barman.. the quizzes etc are bad. We loved ones on divina. Bedroom and all the same. For us it will be Caribbean. We did prefer the smaller ship. Staff not as friendly as divina with exception of one or two. Management deal with 17 year olds drinking smoking and annoying other people and enforce no children in casino. A lot of people talking negatively about this on mergavilla
Great experience, different from a traditional Caribbean cruise nevertheless just as enjoyable once you make the adjustment for culture and climate. The downside to this cruise was that we experienced a lot of cold and rainy weather. This is not a complaint, as a matter of fact expected, late winter, almost spring. Normally would't have cruised but this was a birthday cruise.
A big and new ship doesn't mean good service unfortunately. It's better to invest in good service for the customer instead of building huge ships with terrible service, unfriendly personnel and monotone food.
Recently returned from New Year Cruise. Amazing ship but .... food in speciality restaurants excellent. Only went to Panorama Dining room once and was disappointed with food portions like starters, so didn’t go back.
Cirque de Soleil was amazing so a must do.
While we were pleasantly surprised with our dining experience and some special superstars within the staff, by the end of our cruise we did not feel that this cruise was superior to the ones offered on other lines. Our suite was the biggest disappointment with all of the troubles with the jacuzzi and sewage backflow which was unexpected on a newer ship and upgraded cabin. Overall, we felt that MSC was trying to cram as many people as it could onto a large ship to maximize profits. Many of the activities on board are scheduled while the ship is docked and excursions underway. Rushing the staff during dinner in order to catch an evening show ruined the dining experience, and if the show is sub-par, is a crummy way to end the day. The excursion choices at each port need to be expanded and improved. We saw a lot more unique places on foot that were not available in any of the packages.
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