We really enjoyed this cruise but experienced cold weather and rain for the first two itinerary stops in France and Italy. Ports of call were excellent as was the ship and amenities. We loved that MSC honors previous cruisers status from other cruise lines or hotel or airline status.
I would cruise with MSC again, I hope MSC will try to improve the communication and make personnel much happier place for them. I love the guests on the ship and I miss them already. I am hoping they should get better entertainment shows, overall the PAZ is very good, not able to see the WAY.
The amenities and ship were top notch. Food quality and variety needs improvements. should have a system that passengers can communicate with each other with telephone. When we didn't havce cell service,m it was difficult to find each other. a lot of time was spent walking around, looking for one another. The automated screens and tv system for reservations and booking was not too user friendly, glitchy ( would get stuck, not responsive) I wasn't able to check if all people in my party were included in reservations and none of the employees had access to help me. Spent too much of my leisure time on that.
Yacht Club in itself was an oasis within a busy ship. Good, but not excellent service and the experience in itself was let down by lacklster food, paricularly when it came to fish and shellfish. Cabin was miniscule.
A big and new ship doesn't mean good service unfortunately. It's better to invest in good service for the customer instead of building huge ships with terrible service, unfriendly personnel and monotone food.
Recently returned from New Year Cruise. Amazing ship but .... food in speciality restaurants excellent. Only went to Panorama Dining room once and was disappointed with food portions like starters, so didn’t go back.
Cirque de Soleil was amazing so a must do.
While we were pleasantly surprised with our dining experience and some special superstars within the staff, by the end of our cruise we did not feel that this cruise was superior to the ones offered on other lines. Our suite was the biggest disappointment with all of the troubles with the jacuzzi and sewage backflow which was unexpected on a newer ship and upgraded cabin. Overall, we felt that MSC was trying to cram as many people as it could onto a large ship to maximize profits. Many of the activities on board are scheduled while the ship is docked and excursions underway. Rushing the staff during dinner in order to catch an evening show ruined the dining experience, and if the show is sub-par, is a crummy way to end the day. The excursion choices at each port need to be expanded and improved. We saw a lot more unique places on foot that were not available in any of the packages.
We love Are vacation on MSC Meraviglia , beautiful ship , great entertainment , cirque du soleil is great special because is inside the ship and ship is moving, food in not great but is good enough !! Kids club are great available between 8am and 11pm , I can’t understanding why some people give one star for this ship !! In not perfect but is good, definitely worth !! Definitely we going come back on this Ship !!
With 15 cruises under my belt, I think I have formed a sufficient opinion to know that I like it and not a cruise. It's the third time I'm sailing with MSC Cruises. MSC Fantasia in 2011, MSC Preziosa in 2013 and this one that concerns us in 2017 in MSC Meraviglia.
The ship is beautiful. It has the characteristic elegance of MSC Cruises ships. However, there are some aspects that I do not quite understand where so many millions of dollars have been spent.
However I do not explain how with so much space per cabin they dedicate only 90 cm x 90 cm approximately to the toilet access dispenser where it is not possible to keep one door open without disturbing the other.
In the same way, the MSC Áurea Spa, with about 1,100 m2, dedicates a Pool of bubbles of just 5 m x 3 m approximately and a depth of 50 centimeters !. It is impossible to extend the legs if another passenger comes in front. Disappointing.
OMG!!! Where do I start? If you are thinking of going on this ship then don’t! The service is appalling. The food is terrible. No one on reception is interested in anything you want to say. I stayed in a suite for the first time and I came back from Barcelona to find my cabin jacuzzi emptied with a sign on saying wet paint! They didn’t even have the courtesy to let us know before. I could go on forever about all the negative points but I’d be here all week! I will never use MSC again! Fact!
All-in-all, we had a great time. Not perfect and could have been a lot better. Bad: MSC App and internet. Never worked, but I was charged a pretty heft sum for a few days. The APP never worked with personal agenda and did not even come up unless you were connected to the internet which rarely worked. I asked for refun and was never told if I would be refunded. The Good: the ship, room (except for no outlets at bed), the ports were amazing. BAD: Rude people everywhere - be prepared to push your way through when gettign of an elevator or in line at the market place buffet.
Sailed on MSC meraviglia in Oct 2017. This was our first cruise and was hands down the best holiday me and my family have ever been on. I really cannot understand the one star reviews. So please if you have booked don’t worry! From boarding we were treated like royalty the staff are 5 star. Our waiter in the restaurant was called Marvin and he was the best, he couldn’t do enough for us. We have even stayed in touch. The bars and restaurants serve delicious food, the bar drinks menu is excellent, all top branded spirits used in the cocktails with a great selection, also heineken in a bottle if you choose the ALL INC drinks package. The ship is beautiful, lovely shops, great choice of bars. The MSC for me app is great to download as you can look what is on and book straight through that rather than going to the theatre, see the route and look at information at the ports she docks at. Pool is great for the kids with the slides and rope bridges. Also lots of arcade games , bowling etc (at an extra cost) 5 star experience.
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