$30 Worth of Experience

The usual confusion

Very good food

All good

My wife and I had a perfectly wonderful cruise with excellent service provided by Christian in the Edge bar (he is fantastic) and dining room service provided by Patrick and his assistant Carlos at table 881. The food was great both in the dining room and the buffet. One would be crazy to waste money on specialty restaurants. I expressed my satisfaction to Vithal and Mangesh directly. They do a fine job. However, the cruise experience was ruined by a "standoff" on the gangway. A terrible situation that thoroughly upset my wife who had just exited the boat as I passed the scanner. I was stopped and told I had an "open account" (false). I had returned a RENTED extension cord, because there is only ONE plug.....ONE plug in the stateroom. No accommodation for folks with medical devices. Other lines have entered the 21st century and have several plugs available. To continue....after standing in line for twenty minutes to disembark, I was told to leave the line and go stand in a crowded service desk line. I refused to move.....I had returned the RENTED extension cord at 5:30am and held the receipt in my hand and would not return to the errant service desk who had FAILED to properly process the earlier transaction and thus made my wife and I VICTIMS of your faulty technology and system. After heated discussion and two staff who could do NOTHING, an officer came over and made a phone call to cancel the transaction. MSC owed ME $30..YES, they owed me money..which I had to forfeit in order not to be held hostage onboard further.(we had transportation waiting). As a GOLD MSC member, it is unlikely that we will return. There are too many other good choices in cruises. Mishandling and abuse of guests that we experienced on a line that we believed was making a positive impression on the US market.