Don't waste your money

Item: MSC Meraviglia
Rating: 2.8
Author: eweka10

MSC Meraviglia Cruise Review to Bermuda

eweka10

Contributor Level: Purser

62 Days Till Next Cruise

Cruises: 7+ cruises

Review: 1

Helpful Votes: 14

Overall rating:

2.8 out of 5

Verified Review

14 Night Bermuda Canada & New England (New York Roundtrip)

Sail date: November 13, 2023

Ship: MSC Meraviglia

Cabin type: Balcony

Cabin number: 9065

Traveled as: Singles/Friends

Reviewed: 5 months ago

Review summary

The cruise was supposed to go to Bermuda. I get it. Itinerary can change, but we found out at check in. They claim due to weather. Weather was bad going to the boring alternative of Port Canaveral and Nassau. Service was terrible. Staff was rude and inattentive. Food was mediocre. MDR was the worst service and food was cold. Cruise crew was nowhere to be found accept for nightly entertainment. Guest services gave me attitude because I asked to open the mini bar. Had balcony, couldn't use it due to weather. They nickeled and dime you for every penny. Lack in communication and instructions... highlight was the Butcher Cut steakhouse, that unpaid for. Service and food was great. Paid for Carousel shows, claimed you get cocktail/ drink of choice. They gave us no choice, but just handed us ready drinks. Many people on the ship was very disappointed and stated they will never use MSC again. I definitely will not, and I've gone on at least 15 cruises.

Embarkation

2 out of 5

Long lines and disorganized

Ship experiences

Food and Dining

2 out of 5

The main dining room was awful. Horrible service, wait staff inattentive. Food took hour to receive and was cold and not tasty. Butcher's Cut, which I paid extra for was outstanding from beginning to end.

Onboard Activities

2 out of 5

The itinerary change from 3 days in Bermuda, to 1 day in Port Canaveral and 1 day in Nassau. Not much activities during sea days.

Entertainment

4 out of 5

The entertainment was a saving grace

Children's Programs

Have no children

Service and Staff

2 out of 5

As stated before, not good. I didn't know who my room attendant was. Never introduced themselves. Guest Services gave me attitude because I asked to have my mini bar open. Asked for assistance, no one knows anything. Carousel show clearly stated "cocktail of choice included", but they forced their own option on us. Waiter kept hovering around to take coffee cups.

Ship Quality

3 out of 5

The ship was clean as far as I'm concerned. I wish they had more outdoor space.

Cabin / Stateroom

4 out of 5

My cabin was kept clean. Surprised that salt water reached the 9th floor. We didn't get to enjoy our balcony due to rain.