MSC Nightmare

MSC Meraviglia Cruise Review to Bermuda

dbedillion

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 11

Overall rating:

1.7 out of 5

14 Night Bermuda Canada & New England (New York Roundtrip)

Sail date: November 13, 2023

Ship: MSC Meraviglia

Cabin number: 5001

Traveled as: Couple

Reviewed: 1 year ago

Review summary

I have no idea where to begin. Our first cruise with MSC and the worst cruise ever. Just Steps away from getting on the ship, we were given a piece of paper stating our new itinerary. Understood the cause was weather however there was NO previous alert to the possibly of reschedule and was told I couldn't even with travel insurance. (HELLO MSC "MSC and me/email") Instead of Bermuda, MSC takes us to the crappiest ports. Our room smelled like sewage and bathroom was not cleaned, shower smelled like BO. Customer service is in front of a vocal/band stage. Try reconciling over that.... Food, Entertainment boring so needs improvement. When we could utilize the hot tubs, they were just warm. Majority of the bartenders need a mixology/barista class . The mega sale was a stampede of pushy line jumpers. Not too hard to figure that out MSC. Inside pool closed on a 55-degree weather sea day...the outside pool was opened...really MSC. Never been told NO so many times. Outcome of daily disappointments. A Simple point of fact MSC, TRY ETIQUETTE

Embarkation

2 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

3 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

1 out of 5

Smelled like sewage and BO

Ship tip

Don't go

Thumbs up

Ports of call

Brooklyn, New York

2 out of 5

Disembarkation

3 out of 5

8 Comments

Froggylein 11 months ago

Totally True

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willwork4cruz 1 year ago

As far as warning about missing ports, it’s all in your cruise contract. They can be and are missed all the time for various reasons. As you know weather can change at any time so they can’t just cancel a port days ahead of time just because of a possible weather occurrence. Just think of how mad you would be if they did. So you have your pre warning for all future cruises that ports might be missed or changed. If you’re not OK with that then just don’t book…. As far as MSC, well now you know that they are just like a lot of people report they are, not customer oriented.

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24MyLuckyDragon 1 year ago

Wow! This sounds so bad. This is such a huge let down. I’m curious about your alternate ports. What was offered instead? Even though we can’t predict the weather, your points are so valid. Not sure if you offered a reimbursement for the ports you missed, but I just read another review & the cruiser will be refunded for the ports that were affected by bad weather. Good luck w/ everything, thanks for sharing.

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cruising2004 1 year ago

Sorry you were disappointed with your cruise.

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Gwbigdog 1 year ago

Oops sorry 😞 thanks

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karlgrgurich 1 year ago

I’m sorry for your experience. That sounds awful

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javawoody 1 year ago

Guess you learned the ship not to take.

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RetiredRay 1 year ago

Sounds like that ship is not for you, hope others are better.

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Worst Experience ever

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