Emerald Princess Cruise Reviews - Reviews

Overall a great trip. The service and the food quality has been lowered from what I expect from a Princess Cruise.

Nice and smiling crews. but many rude passengers I have never encountered in other cruise ships. Hope they offer low salt menu option.

The dinners were outstanding but the LIDO deck for the buffets can be improved with the quality of meats and variety. No soft drinks available like celebrity offers, very dissatisfied. Breakfast drinks only offer orange juice. Celebrity offers orange, apple and cranberry juices. Coffee wasn't too bad. No labeling of what was half and half and other milks.

My wife and I would not go on Princess Emerald again. It was geared to an older demographic in my opinion. If I am going to spend money on a cruise I want a new, ultra large ship with lots of activities to do and Internet thats decent when I am bored in my cabin.

I really wish the excursion desk was open more hours, and had more staff taking care of all the people waiting in line, and did not service people who cut in line, even when the line waiters tell the staff. Probably the worst excursion desk experience ever.

All ports were fun, Big Island port would be better in Kona instead of Hilo...….

Great services and excellent foods and entertainment.

Seeing Hawaii was a dream come true for both of us. We did not want to fly there all the way from the east coast, so this cruise fit the bill. You have to be okay with lots of downtime during the 4 ocean days there and the 5 days coming back.

Last minute plans for Holiday season and it met our expectations!

Troublesome! PRINCESS has a FAKE Tiarra with CZ's set in 10kt Gold-Filled Crown.

Sorry to say but Princess was the worst cruise lines we have used , We have used Carnival, and Celeberty and will do so again but NOT PRINCESS !

we were never informed that we would be charged $27.00 a day, that should have been discussed with us. we never received our complimentary bottle of champagne for our 50th wedding anniversary.

Sick the 1st 6 days due to Gastroenteritis. Wasn't able to leave ship until Hilo, HI. Confined to stateroom for 24 hours. Five minute visit to the Dr was exorbitant $ wise.

Service was poor almost the entire trip, Vincent and Olga were the only people who provided great service. Food was awful the whole time even got sick from their 4-cheese pizza. Rooms weren't cleaned properly, staff was not friendly. Always had to flag someone down for a simple drink. The last dinner we had on the cruise was great Vincent was helpful/happy and the food was great! Olga was great during our specialty dining unfortunately the food was not.. regretting the $29 per person we paid that night considering most of us didn't even eat it. Did not appreciate how rude guest services was when we had questions about the 5 different holds they placed on my bank account, end result had no explanation, and ironic enough i asked if they would be placing a hold during check in and i was told NO, an awful inconvenient lie. Also has charges on my stateroom account that were not mine, had i not looked into the details i would have paid for them. This cruise nickel and dime you for everything and makes it extremely unenjoyable, would have gladly paid more for my booking to have better service and more inclusive options, first cruise with princess and most likely my entire family of 20 last cruise with them. Not much to do other than go to their casino. One night at dinner (due to a large group, we were split into 3 tables) both the other tables had finished desert and we still had not gotten our appetizers after waiting in line to get in for 30 minutes, and waiting at a table for 2 hours and they did not care to comp us or anything! Had a great time simply because i was surround by my family, not because of my cruise experience.

Good experience , relaxing, good food. Reasonable price to get away from every day life

Not sure there really was a Cpt. on board. Never saw him. Every one seemed to be in business for them selves. Cruises that are good, the Cpt. is daily inspecting the operations !

The cruise was o.k. The staff seemed to be rushed and not really into good customer service.

The ship is quite beautiful, albeit older and with some AC issues. The French Polynesian islands of Bora Bora and Moorea were the most beautiful ever.

Our "Cruise from Hell" would have been a true disaster had it not been for a few wonderful and also disappointed people at our sitting. Caribbean cruising aboard Royal Caribbean / Holland America and/or Celebrity is so much more fun .... new big ships with nicely appointed staterooms ..... bathrooms with telephonic showers, staterooms with sitting areas, television viewing that is not constantly on a continual loop, food that is not served from the earlier sitting. What more can I say ..... walkers, tricycles, wheelchairs, hearing aids, 4 wheel powered wheelchairs ....... old people ..... real old people ...... fat people ... fatter people, ..... people who don't speak & don't understand English .... and all without absolutely no "caregivers". Hawaii, for us was a real "downer" ..... a lot of hype and not much in return. That being said .... we had to see it for ourselves. Princess cruise lines could have easily afforded us with more shore-time on each island given the proximity to our next destination. Food was constantly returned .... was not eatable, over-cooked / under-cooked ..... Princess cruise lines "nickle & dimes you in every respect. Could not get a wine package at a reasonable price .... only an alcohol package was available at $80.00 per day and must be purchased for the entire 15 day cruise ..... what a joke !!!! Internet operates at Super-slow speed ...... Showers are ridiculous ......so small that you could hardly rinse the soap off your body. The shore excursion at roughly $180.00 each was to be from 8:00 AM thru to 2:30 PM. ..... however, that was not the case, we departed at 8:45 AM and returned at 1:15 PM .... we learned absolutely nothing about Hawaii or of any point of interest along the way. We did however learn of what a wonderful man our guide was ..... 1 of 11 children, so hard working and in terrible need of money to support his family ...... sure, what a joke !!!!!! The worst guide that we have ever come across .......That was a useless excursion ..... and then when we attempted to express our disappointed .... we were told that they would contact us ..... that too never happened. Princess Cruise lines are not very considerate of their guests. Money is the name of their game ...... service and hospitality is secondary !!!!!!

The first five days of the cruise were at sea. Unfortunately the weather was very cool and rainy. We could not sit by the pool till the fifth day but when we were able, enjoyed the movies under the stars. If you're looking for sun for the days at sea, you'd probably be better sailing from Los Angeles rather than Vancouver. Captain Lewis and his staff were excellent. An older crowd of passengers.