Emerald Princess Reviews

3.9 out of 5

879 reviews

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3.8 out of 5

Exciting and new! by bobkatgirl55

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/ Sail Date: / Traveled As: Couple

Last minute plans for Holiday season and it met our expectations!

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4.2 out of 5

Hawaiian Cruise by mweisburgh

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/ Sail Date: / Traveled As: Couple

Seeing Hawaii was a dream come true for both of us. We did not want to fly there all the way from the east coast, so this cruise fit the bill. You have to be okay with lots of downtime during the 4 ocean days there and the 5 days coming back.

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4 Comments
2.5 out of 5

Noisy Room, Fake Food, Worn Staff, NO is their favorite word! by kkinman19

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/ Sail Date: / Traveled As: Family (older children)

Troublesome! PRINCESS has a FAKE Tiarra with CZ's set in 10kt Gold-Filled Crown.

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4.5 out of 5

Food, Crew, Ship, Entertainment, - OUTSTANDING. Stateroom TV - TERRIBLE by lcdrjohn

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/ Sail Date: / Traveled As: Couple

Sick the 1st 6 days due to Gastroenteritis. Wasn't able to leave ship until Hilo, HI. Confined to stateroom for 24 hours. Five minute visit to the Dr was exorbitant $ wise.

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3.8 out of 5

long time sailing, Islands were nice to see and visit, on board ship was disapointing. by nomo4am

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/ Sail Date: / Traveled As: Couple

Sorry to say but Princess was the worst cruise lines we have used , We have used Carnival, and Celeberty and will do so again but NOT PRINCESS !

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5 Comments
3.2 out of 5

food and coffe was not good, its like cafeteria food, the fruits that they served were not ripe, the pastries were stale by lindasimonsen19

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/ Sail Date: / Traveled As: Couple

we were never informed that we would be charged $27.00 a day, that should have been discussed with us. we never received our complimentary bottle of champagne for our 50th wedding anniversary.

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3 Comments
2.7 out of 5

First Cruise w/ Emerald Princess & My Last Cruise w/ Princess by msrosa313

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/ Sail Date: / Traveled As: Large Group

Service was poor almost the entire trip, Vincent and Olga were the only people who provided great service. Food was awful the whole time even got sick from their 4-cheese pizza. Rooms weren't cleaned properly, staff was not friendly. Always had to flag someone down for a simple drink. The last dinner we had on the cruise was great Vincent was helpful/happy and the food was great! Olga was great during our specialty dining unfortunately the food was not.. regretting the $29 per person we paid that night considering most of us didn't even eat it. Did not appreciate how rude guest services was when we had questions about the 5 different holds they placed on my bank account, end result had no explanation, and ironic enough i asked if they would be placing a hold during check in and i was told NO, an awful inconvenient lie. Also has charges on my stateroom account that were not mine, had i not looked into the details i would have paid for them. This cruise nickel and dime you for everything and makes it extremely unenjoyable, would have gladly paid more for my booking to have better service and more inclusive options, first cruise with princess and most likely my entire family of 20 last cruise with them. Not much to do other than go to their casino. One night at dinner (due to a large group, we were split into 3 tables) both the other tables had finished desert and we still had not gotten our appetizers after waiting in line to get in for 30 minutes, and waiting at a table for 2 hours and they did not care to comp us or anything! Had a great time simply because i was surround by my family, not because of my cruise experience.

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Was this review helpful? 5
9 Comments
4.1 out of 5

Good by wendylee1101

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/ Sail Date: / Traveled As: Family (older children)

Good experience , relaxing, good food. Reasonable price to get away from every day life

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1 Comment
1.6 out of 5

worst ever by rwkimo

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/ Sail Date: / Traveled As: Couple

Not sure there really was a Cpt. on board. Never saw him. Every one seemed to be in business for them selves. Cruises that are good, the Cpt. is daily inspecting the operations !

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4 Comments
3.6 out of 5

Nice but some issues by LovingCruises

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/ Sail Date: / Traveled As: Couple

The ship is quite beautiful, albeit older and with some AC issues. The French Polynesian islands of Bora Bora and Moorea were the most beautiful ever.

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Was this review helpful? 9
2.9 out of 5

Great time by CarnivalMiracl

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/ Sail Date: / Traveled As: Large Group

The cruise was o.k. The staff seemed to be rushed and not really into good customer service.

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1.8 out of 5

Cruise from Hell by walcarmatt

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/ Sail Date: / Traveled As: Couple

Our "Cruise from Hell" would have been a true disaster had it not been for a few wonderful and also disappointed people at our sitting. Caribbean cruising aboard Royal Caribbean / Holland America and/or Celebrity is so much more fun .... new big ships with nicely appointed staterooms ..... bathrooms with telephonic showers, staterooms with sitting areas, television viewing that is not constantly on a continual loop, food that is not served from the earlier sitting. What more can I say ..... walkers, tricycles, wheelchairs, hearing aids, 4 wheel powered wheelchairs ....... old people ..... real old people ...... fat people ... fatter people, ..... people who don't speak & don't understand English .... and all without absolutely no "caregivers". Hawaii, for us was a real "downer" ..... a lot of hype and not much in return. That being said .... we had to see it for ourselves. Princess cruise lines could have easily afforded us with more shore-time on each island given the proximity to our next destination. Food was constantly returned .... was not eatable, over-cooked / under-cooked ..... Princess cruise lines "nickle & dimes you in every respect. Could not get a wine package at a reasonable price .... only an alcohol package was available at $80.00 per day and must be purchased for the entire 15 day cruise ..... what a joke !!!! Internet operates at Super-slow speed ...... Showers are ridiculous ......so small that you could hardly rinse the soap off your body. The shore excursion at roughly $180.00 each was to be from 8:00 AM thru to 2:30 PM. ..... however, that was not the case, we departed at 8:45 AM and returned at 1:15 PM .... we learned absolutely nothing about Hawaii or of any point of interest along the way. We did however learn of what a wonderful man our guide was ..... 1 of 11 children, so hard working and in terrible need of money to support his family ...... sure, what a joke !!!!!! The worst guide that we have ever come across .......That was a useless excursion ..... and then when we attempted to express our disappointed .... we were told that they would contact us ..... that too never happened. Princess Cruise lines are not very considerate of their guests. Money is the name of their game ...... service and hospitality is secondary !!!!!!

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Was this review helpful? 7
20 Comments
4.3 out of 5

Aloha and Mahalo! by doric

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/ Sail Date: / Traveled As: Singles/Friends

The first five days of the cruise were at sea. Unfortunately the weather was very cool and rainy. We could not sit by the pool till the fifth day but when we were able, enjoyed the movies under the stars. If you're looking for sun for the days at sea, you'd probably be better sailing from Los Angeles rather than Vancouver. Captain Lewis and his staff were excellent. An older crowd of passengers.

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4.6 out of 5

Short but sweet. by irisheyz7707

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/ Sail Date: / Traveled As: Singles/Friends

A one-day cruise is a great way to get a "taste" of what to expect. However, it is often difficult to fit everything in and still relax. The Emerald Princess was a nice ship and the staff was wonderful, as always. Food was excellent at the main dining room. Hard to gauge everything because of time constraints but really enjoyed the blankets and food delivered lounge chair-side for Movies Under the Stars. The Spa was lovely. Emergency drill and disembarkation was a little confusing and not well marked or communicated was my only complaint.

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4.5 out of 5

Great itinerary by Jerome

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/ Sail Date: / Traveled As: Singles/Friends

Great ship layout. Great itinerary (gorgeous scenery). Friendly staff.

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3 Comments
4.1 out of 5

The trip was very good and instructional. by tapaloo

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/ Sail Date: / Traveled As: Couple

The ship is elegant and the amenities were good. The crue was courteous and eager to help but were very pushy on promoting sales of items (wine, soft drinks, jewelry, etc . . .) including asking for high ratings (10) on the survey.

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Was this review helpful? 9
2 Comments
4.6 out of 5

Wonderful by laikia

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/ Sail Date: / Traveled As: Couple

Was really a great cruise, wasn’t too happy about Seattle though.

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4.6 out of 5

Magnificent Alaskan Cruise! by ksstrawn

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/ Sail Date: / Traveled As: Family (older children)

We were pleasantly surprised to be able to board the ship a little before the designated time. All of the crew were friendly and accommodating, they all made us feel that we were their most important cruiser. It allowed us to truly feel on vacation! Shelley Gill was "the icing on the cake." She helped us learn so much about whales and so many things Alaska. She is a great asset to your cruise line! All 6 of our party agreed that the mattresses were the best we had ever slept on! We would definitely recommend Princes to our friends.

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4.7 out of 5

Absolutely Beautiful by CeliaKay

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/ Sail Date: / Traveled As: Couple

We could have kept going we loved it that much! Our only snafu was paying the $26 pp (I think) thinking the luggage went all the way to the airport (our fault), but only went to the luggage hold on the pier. Luckily our flight was later and Princess was nice enough to put it on the next bus to the airport.

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4.5 out of 5

Wonderful Alaskan Cruise by MKelley

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/ Sail Date: / Traveled As: Couple

Casino is not it, not good perks for time and money spent. Thumbs down.

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