Emerald Princess Reviews

3.9 out of 5

841 reviews

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4.3 out of 5

Aloha and Mahalo! by doric

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

The first five days of the cruise were at sea. Unfortunately the weather was very cool and rainy. We could not sit by the pool till the fifth day but when we were able, enjoyed the movies under the stars. If you're looking for sun for the days at sea, you'd probably be better sailing from Los Angeles rather than Vancouver. Captain Lewis and his staff were excellent. An older crowd of passengers.

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1.8 out of 5

Cruise from Hell by walcarmatt

Verified Review
/ Sail Date: / Traveled As: Couple

Our "Cruise from Hell" would have been a true disaster had it not been for a few wonderful and also disappointed people at our sitting. Caribbean cruising aboard Royal Caribbean / Holland America and/or Celebrity is so much more fun .... new big ships with nicely appointed staterooms ..... bathrooms with telephonic showers, staterooms with sitting areas, television viewing that is not constantly on a continual loop, food that is not served from the earlier sitting. What more can I say ..... walkers, tricycles, wheelchairs, hearing aids, 4 wheel powered wheelchairs ....... old people ..... real old people ...... fat people ... fatter people, ..... people who don't speak & don't understand English .... and all without absolutely no "caregivers". Hawaii, for us was a real "downer" ..... a lot of hype and not much in return. That being said .... we had to see it for ourselves. Princess cruise lines could have easily afforded us with more shore-time on each island given the proximity to our next destination. Food was constantly returned .... was not eatable, over-cooked / under-cooked ..... Princess cruise lines "nickle & dimes you in every respect. Could not get a wine package at a reasonable price .... only an alcohol package was available at $80.00 per day and must be purchased for the entire 15 day cruise ..... what a joke !!!! Internet operates at Super-slow speed ...... Showers are ridiculous ......so small that you could hardly rinse the soap off your body. The shore excursion at roughly $180.00 each was to be from 8:00 AM thru to 2:30 PM. ..... however, that was not the case, we departed at 8:45 AM and returned at 1:15 PM .... we learned absolutely nothing about Hawaii or of any point of interest along the way. We did however learn of what a wonderful man our guide was ..... 1 of 11 children, so hard working and in terrible need of money to support his family ...... sure, what a joke !!!!!! The worst guide that we have ever come across .......That was a useless excursion ..... and then when we attempted to express our disappointed .... we were told that they would contact us ..... that too never happened. Princess Cruise lines are not very considerate of their guests. Money is the name of their game ...... service and hospitality is secondary !!!!!!

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19 Comments
4.6 out of 5

Short but sweet. by irisheyz7707

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

A one-day cruise is a great way to get a "taste" of what to expect. However, it is often difficult to fit everything in and still relax. The Emerald Princess was a nice ship and the staff was wonderful, as always. Food was excellent at the main dining room. Hard to gauge everything because of time constraints but really enjoyed the blankets and food delivered lounge chair-side for Movies Under the Stars. The Spa was lovely. Emergency drill and disembarkation was a little confusing and not well marked or communicated was my only complaint.

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4.5 out of 5

Great itinerary by Jerome

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/ Sail Date: / Traveled As: Singles/Friends

Great ship layout. Great itinerary (gorgeous scenery). Friendly staff.

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3 Comments
4.1 out of 5

The trip was very good and instructional. by tapaloo

Verified Review
/ Sail Date: / Traveled As: Couple

The ship is elegant and the amenities were good. The crue was courteous and eager to help but were very pushy on promoting sales of items (wine, soft drinks, jewelry, etc . . .) including asking for high ratings (10) on the survey.

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Was this review helpful? 9
2 Comments
4.6 out of 5

Wonderful by laikia

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/ Sail Date: / Traveled As: Couple

Was really a great cruise, wasn’t too happy about Seattle though.

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3 Comments
4.5 out of 5

Wonderful Alaskan Cruise by MKelley

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/ Sail Date: / Traveled As: Couple

Casino is not it, not good perks for time and money spent. Thumbs down.

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4.6 out of 5

Magnificent Alaskan Cruise! by ksstrawn

Verified Review
/ Sail Date: / Traveled As: Family (older children)

We were pleasantly surprised to be able to board the ship a little before the designated time. All of the crew were friendly and accommodating, they all made us feel that we were their most important cruiser. It allowed us to truly feel on vacation! Shelley Gill was "the icing on the cake." She helped us learn so much about whales and so many things Alaska. She is a great asset to your cruise line! All 6 of our party agreed that the mattresses were the best we had ever slept on! We would definitely recommend Princes to our friends.

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4.7 out of 5

Absolutely Beautiful by CeliaKay

Verified Review
/ Sail Date: / Traveled As: Couple

We could have kept going we loved it that much! Our only snafu was paying the $26 pp (I think) thinking the luggage went all the way to the airport (our fault), but only went to the luggage hold on the pier. Luckily our flight was later and Princess was nice enough to put it on the next bus to the airport.

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Was this review helpful? 7
2 Comments
4.5 out of 5

First time Cruising by donyalejackson

Verified Review
/ Sail Date: / Traveled As: Couple

Had a wonderful time with my family. We were all first time cruisers. I probable will not go again just for the fact it felt like we were on a moving hotel that was geared more for people the drink, dance and buy jewelry. We would have enjoyed more time in some of the ports. Overall it was nice and we are glad we went but cruises are not for us.

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2 Comments
4.7 out of 5

Awesome by kristahonaker

Verified Review
/ Sail Date: / Traveled As: Family (young children)

Loved it had a freat time. One of our favorite Cruises we will be back

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3.7 out of 5

Disappointing on many levels. by kromley1

Verified Review
/ Sail Date: / Traveled As: Family (older children)

Internet was completely unusable. This is the third Princess cruise where this service has been a problem. Not sure why they offer it. Staff kept charging for items covered in a prepaid package or included with the reservation. Required repeated trips to customer service to get it corrected.

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4 Comments
4.7 out of 5

Prefect view of Alaska - Out of my Balcony by clinton72616750

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/ Sail Date: / Traveled As: Family (older children)

Fun filled day - every day of the cruise. Sorry to say goodbye to the friendly and professional staff. Alaska was a wonderful place to visit.

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Was this review helpful? 15
2 Comments
3.1 out of 5

Nice but over crowded by cdrcar

Verified Review
/ Sail Date: / Traveled As: Couple

Accounting to the ship info. Dinner dress was smart casual, (no blue jeans, to sandals, no tee-shirts) wrong there were more jeans, tee-sheets and sandals than smart dress.

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Was this review helpful? 11
4 Comments
3.1 out of 5

Alaskan cruise by dmcnulty2

Verified Review
/ Sail Date: / Traveled As: Large Group

The locations visited are nice but our family vacation was ruined by the rooms on the cruise ship. They were not what we paid for or what we were made to believe we were getting.

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Was this review helpful? 6
9 Comments
4.6 out of 5

Alaska Cruise - Zecca by markzecca

Verified Review
/ Sail Date: / Traveled As: Couple

The comment section for the cabin was not working so we are commenting on it here. We had a wonder suite (Port of Spain Suite). However, the service to the suite was just like a regular cabin. Rolan our Steward was great, don't get me wrong, but usually there is a special service butler or cabin attendant that provides additional service. There were a few small things, like it was indicated at check in and in the room documents that laundry was free. However, we were charged for it on our exit bill. We tried to exchange some champagne with another bottle of equal or great value (and pay the difference) for five days and never completed the transaction. We don't drink champagne but do like Asti or Riesling. We called room service, talked to the Associate Mater D, room steward, etc. Again, not a big deal, but I had called ahead with the Spa & wine package and they told me over the phone to work it out with our cabin steward. The Suite Breakfast in the Crown Grill was a terrible experience. We showed up there one day (a port day) where the paper in the cabin stated it ran from 7am-9:30. We showed up at about 8:50am. They were closed. At first the Mater D indicated that they closed at 0900. I showed him the paper and he said, "well no one was here so we closed." We did go back several days later and showed up around 8:40 on a Sea Day (they were open until 10:30). The staff was somber, almost depressed. You could tell no one wanted to work there. They did not introduce themselves, they took our order, someone else brought it and that was about it. They were busy taking the table clothes off the other tables, vacuuming, and setting up for lunch. One morning we went to the Club Class area, and there Mater D Razan immediately greeted us, was super friendly, the staff were happy, helpful, and very attentive. Razan made us personal crepes & Nutella, and they kept bringing orange juice coffee, and sweet rolls throughout the meal. I spoke to Vasco, the Associate Mater D at dinner and suggest they move Razan to the Crown Grill. Maybe more people would show up with that kind of service leadership!

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4 Comments
4.5 out of 5

Fabulous Alaskan Cruise by ggc246

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/ Sail Date: / Traveled As: Couple

Very similar to other cruise lines, certainly did not stand out.

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5 Comments
4.8 out of 5

Fantastic trip to Alaska aboard the Emerald Princess. by jsessoyeff

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

This was my first cruise. I cannot wait to cruise with Princess again.

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4 Comments
4.8 out of 5

I don't know how it could have been any better by bruceh83426270

Verified Review
/ Sail Date: / Traveled As: Couple

The staff on the Emerald is stellar. They were always so helpful. This was our first experience with the Valet Checked baggage on Disembarkation and to not have to see your luggage again until arrival of your final flight was so nice. We will sail Princess again if for no other the reason, the food. Every meal was the best!

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6 Comments
3.3 out of 5

Underwhelmed On First Ever Cruise by Trevyn01

Verified Review
/ Sail Date: / Traveled As: Family (older children)

This was my very first cruise and I was unfortunately underwhelmed. I guess my expectations were too high. I was expecting my robe or towels to be placed in the shape of an animal (swan, beat)on my bed, at least once. I expected the food to be much better. I expected to not have to pay for soft drinks and for there to be better entertainment. For the price of the cruise, ($1,080.00 per person); it definitely could have been much, much better.

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