Emerald Princess Reviews

3.9 out of 5

812 reviews

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4.1 out of 5

The trip was very good and instructional. by tapaloo

Verified Review
/ Sail Date: / Traveled As: Couple

The ship is elegant and the amenities were good. The crue was courteous and eager to help but were very pushy on promoting sales of items (wine, soft drinks, jewelry, etc . . .) including asking for high ratings (10) on the survey.

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1 Comment
4.6 out of 5

Wonderful by laikia

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/ Sail Date: / Traveled As: Couple

Was really a great cruise, wasn’t too happy about Seattle though.

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2 Comments
4.7 out of 5

Absolutely Beautiful by CeliaKay

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/ Sail Date: / Traveled As: Couple

We could have kept going we loved it that much! Our only snafu was paying the $26 pp (I think) thinking the luggage went all the way to the airport (our fault), but only went to the luggage hold on the pier. Luckily our flight was later and Princess was nice enough to put it on the next bus to the airport.

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2 Comments
4.5 out of 5

Wonderful Alaskan Cruise by MKelley

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/ Sail Date: / Traveled As: Couple

Casino is not it, not good perks for time and money spent. Thumbs down.

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4.5 out of 5

First time Cruising by donyalejackson

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/ Sail Date: / Traveled As: Couple

Had a wonderful time with my family. We were all first time cruisers. I probable will not go again just for the fact it felt like we were on a moving hotel that was geared more for people the drink, dance and buy jewelry. We would have enjoyed more time in some of the ports. Overall it was nice and we are glad we went but cruises are not for us.

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Was this review helpful? 6
2 Comments
3.7 out of 5

Disappointing on many levels. by kromley1

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/ Sail Date: / Traveled As: Family (older children)

Internet was completely unusable. This is the third Princess cruise where this service has been a problem. Not sure why they offer it. Staff kept charging for items covered in a prepaid package or included with the reservation. Required repeated trips to customer service to get it corrected.

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Was this review helpful? 1
4 Comments
3.1 out of 5

Alaskan cruise by dmcnulty2

Verified Review
/ Sail Date: / Traveled As: Large Group

The locations visited are nice but our family vacation was ruined by the rooms on the cruise ship. They were not what we paid for or what we were made to believe we were getting.

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Was this review helpful? 4
9 Comments
4.7 out of 5

Prefect view of Alaska - Out of my Balcony by clinton72616750

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/ Sail Date: / Traveled As: Family (older children)

Fun filled day - every day of the cruise. Sorry to say goodbye to the friendly and professional staff. Alaska was a wonderful place to visit.

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2 Comments
3.1 out of 5

Nice but over crowded by cdrcar

Verified Review
/ Sail Date: / Traveled As: Couple

Accounting to the ship info. Dinner dress was smart casual, (no blue jeans, to sandals, no tee-shirts) wrong there were more jeans, tee-sheets and sandals than smart dress.

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Was this review helpful? 9
4 Comments
4.6 out of 5

Alaska Cruise - Zecca by markzecca

Verified Review
/ Sail Date: / Traveled As: Couple

The comment section for the cabin was not working so we are commenting on it here. We had a wonder suite (Port of Spain Suite). However, the service to the suite was just like a regular cabin. Rolan our Steward was great, don't get me wrong, but usually there is a special service butler or cabin attendant that provides additional service. There were a few small things, like it was indicated at check in and in the room documents that laundry was free. However, we were charged for it on our exit bill. We tried to exchange some champagne with another bottle of equal or great value (and pay the difference) for five days and never completed the transaction. We don't drink champagne but do like Asti or Riesling. We called room service, talked to the Associate Mater D, room steward, etc. Again, not a big deal, but I had called ahead with the Spa & wine package and they told me over the phone to work it out with our cabin steward. The Suite Breakfast in the Crown Grill was a terrible experience. We showed up there one day (a port day) where the paper in the cabin stated it ran from 7am-9:30. We showed up at about 8:50am. They were closed. At first the Mater D indicated that they closed at 0900. I showed him the paper and he said, "well no one was here so we closed." We did go back several days later and showed up around 8:40 on a Sea Day (they were open until 10:30). The staff was somber, almost depressed. You could tell no one wanted to work there. They did not introduce themselves, they took our order, someone else brought it and that was about it. They were busy taking the table clothes off the other tables, vacuuming, and setting up for lunch. One morning we went to the Club Class area, and there Mater D Razan immediately greeted us, was super friendly, the staff were happy, helpful, and very attentive. Razan made us personal crepes & Nutella, and they kept bringing orange juice coffee, and sweet rolls throughout the meal. I spoke to Vasco, the Associate Mater D at dinner and suggest they move Razan to the Crown Grill. Maybe more people would show up with that kind of service leadership!

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4 Comments
4.5 out of 5

Fabulous Alaskan Cruise by ggc246

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/ Sail Date: / Traveled As: Couple

Very similar to other cruise lines, certainly did not stand out.

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5 Comments
3.3 out of 5

Underwhelmed On First Ever Cruise by Trevyn01

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/ Sail Date: / Traveled As: Family (older children)

This was my very first cruise and I was unfortunately underwhelmed. I guess my expectations were too high. I was expecting my robe or towels to be placed in the shape of an animal (swan, beat)on my bed, at least once. I expected the food to be much better. I expected to not have to pay for soft drinks and for there to be better entertainment. For the price of the cruise, ($1,080.00 per person); it definitely could have been much, much better.

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1 Comment
4.8 out of 5

Fantastic trip to Alaska aboard the Emerald Princess. by jsessoyeff

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/ Sail Date: / Traveled As: Singles/Friends

This was my first cruise. I cannot wait to cruise with Princess again.

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Was this review helpful? 7
4 Comments
4.8 out of 5

I don't know how it could have been any better by bruceh83426270

Verified Review
/ Sail Date: / Traveled As: Couple

The staff on the Emerald is stellar. They were always so helpful. This was our first experience with the Valet Checked baggage on Disembarkation and to not have to see your luggage again until arrival of your final flight was so nice. We will sail Princess again if for no other the reason, the food. Every meal was the best!

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Was this review helpful? 9
6 Comments
3.3 out of 5

people friendly but food was aweful! by janfrancis1

Verified Review
/ Sail Date: / Traveled As: Large Group

was disappointd in the food....prime rib wastasteless, hambergers gross (childrens opinion) but the lobster was so small and tasteless that my entire groupwas appalled.

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Was this review helpful? 5
2 Comments
4 out of 5

Awesome Cruise! by stlbouchers5

Verified Review
/ Sail Date: / Traveled As: Family (older children)

We had the best time aboard the Emerald Princess! We recommend this cruise to anyone interested in going to Alaska.

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Was this review helpful? 12
8 Comments
4.9 out of 5

Wonderful Alaska Emerald Princess Cruise with the best staff ever! by AlaskaCruisens

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/ Sail Date: / Traveled As: Family (young children)

This cruise has the full package... very friendly and warm personnel. Very good service. Very clean.

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5 Comments
3.9 out of 5

Great Cruise by dpd362533017991

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/ Sail Date: / Traveled As: Family (older children)

Wonderful cruise, great entertainment, food good, the ice tea was always fresh but limited access

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Was this review helpful? 5
4 Comments
4.9 out of 5

Outstanding Alaskan Cruise by SantiA

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/ Sail Date: / Traveled As: Couple

WE enjoyed our cruise from start to finish. Staff was very professional Albert our steward was friendly, Tayson, Juliet and Anna were willing to go the extra mile for they guest.

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2 Comments
4.9 out of 5

The time of my life by melpatrao

Verified Review
/ Sail Date: / Traveled As: Couple

Very invigorating and eventful Do not miss an opportunity like this

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Was this review helpful? 10
3 Comments