Hawaii was great. Emerald Princess was not for my wife and I

Emerald Princess Cruise Review to Hawaii

Cruises: 7+ cruises
Review: 1
Helpful Votes: 31

Overall rating:

2.9 out of 5
Verified Review
Emerald Princess

15 Night Hawaiian Islands (Los Angeles Roundtrip)

Sail date: February 02, 2019

Ship: Emerald Princess

Cabin type: Balcony

Cabin number: R629

Traveled as: Couple

Reviewed: 2 years ago

Review summary

My wife and I would not go on Princess Emerald again. It was geared to an older demographic in my opinion. If I am going to spend money on a cruise I want a new, ultra large ship with lots of activities to do and Internet thats decent when I am bored in my cabin.


1 out of 5
Worst embarkation of any ship we have ever been on and we have been on Princess plus other brands before. The Embarkation took forever, we were told we can't get on ship because of wind, we watched people out in the rain all day while Embarkation was going on. When we arrived we were told to go to an area to drop off our bags. It had some sign indicating bag drop off area. I was told I wasn't allowed in there. I was then told they were not taking bags. I walked outside and two gentlemen were out there say no bags yet, and a minute later they took our bags. The embarkation was chaos inside and outside the building.

Ship experiences

Food and Dining

3 out of 5
We stuck mainly to buffet, many times dining room items show up in buffet anyway. To be fair some buffet items were really good, such as the smoked salmon in the mornings, the prime rib for dinner, or the many times they had beef short ribs to name a few. Somehow there was a shortage of Eggs Benedict in the morning. Only one day I saw a proper eggs benedict in the buffet, it was there, I said I would get it in a minute, came back a few minutes later and no more. Strange. We went to dining rooms 3 times, twice for dinner once for lunch. Staff did the minimal interraction on all occassions, no attempt to build any kind of friendly relationship to encourage you to come back, food was good, portions small, no offer for a second anything. Two out of the three times not offerred even coffee at the end of the meal. One time offerred and no delivery. Nothing to drive us back. We didn't even have lobster once on the cruise, saw it in a crepe dish once on the dining room menu, but since we didn't go back to dining room after the 3rd time of no coffee and lack of concern for us, we never had it. Pizza area on the ship was great, really, and being from the NY metro area, I would be really critical on this. The buffet desserts were outstanding every day.

Onboard Activities

1 out of 5
Very boring cruise time, Fitness center was okay. Internet often times felt like dialup modem days although it was unlimited it was frequently slow, had some issue accessing some websites and cost a lot money in our opinion for what you get. A couple of activities were fun, but mainly we were still looking for things to do.


2 out of 5
They were mediocre. We found two of their shows entertaining. One was a guitar player and the other was a comedian. The production shows we were not fond of.

Children's Programs

No children traveling with us.

Service and Staff

2 out of 5
In the dining rooms the staff was poor. In the buffet both the kitchen staff and the people who cleaned your table were great. Enrico our cabin steward was excellent.

Ship Quality

3 out of 5
Ship was old and showing its age, when we first got on, I noticed all the marks on the walls as we walked down the halls to find our room, some rust around the ship. The public venues, spa and center areas were niicely maintained.

Cabin / Stateroom

3 out of 5
The cabin was like all cabins, small, the bathroom was like cruisng 10 years back. Our room was maintained excellently by a gentleman name Enrico. He was a shining star, pleasant and efficient. It seemed like everytime we returned, we came back to a freshly cleaned room with made bed, very nice.

Ship tip

If your a younger traveller who cares about modern ammenities, likes new technology and wants activities for a younger person, I suggest you pick another ship.

Ports of call

San Pedro (Los Angeles), California

3 out of 5
The port is okay, its easy to get to and from airport by Uber

Lahaina, Maui

4 out of 5

Honolulu, Oahu

4 out of 5

Nawiliwili, Kauai

4 out of 5

Hilo, Hawaii

4 out of 5

Ensenada, Mexico

4 out of 5


3 out of 5
Disembarkation was slower than planned but much better than Embarkation.
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