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35 Costa Serena Reviews

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As it's not our first cruise I would say it was not fant√°stic but acceptable in some way by teremilan1

Sail Date: / Traveled As: Couple

It was mainly the food the problem, they were limiting a lot the schedule for eating and many things like the icecream machines didn't work and then we have to make a súper long line  to Get some icecream and besides they closed the bufet restaurant very often and then they only had food for sale, even the water was súper restricted and I think like this mostrar of the charm Of cruising was lost, besides the time for visiting places was so badly distributed as for example more than 15 hours in Palma de Mallorca, we left the port until 1AM and next day in Barcelona we only had 5 hours with debarkation and everything and it has much moré to see than Palma it causes a lot Of stress to try to Reach the ship and we did everything in half. In comparison to other cruises I've done I didn't feel the sensation to be pampered.

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Not as good as other Cruise Lines by Notasgoodas

Sail Date: / Traveled As: Couple

Food was just O.K. very small portions for dinner so it forced you to order more courses and made the staff work much harder. No buffet for dinner as other lines. Inconsistant wake up times. One day we didnt recieve one. One day we got one on time. Next day we got one a half hour early. Staff was unclear on common questions. Had a shuttle from the airport but not one returning. Airport an hour away had to get a taxi (100 Euros). Only one English speaking TV station (BBC) in room. All excursions were cancelled for lack of English speaking people.

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9 Day Med Cruise by JohnK7

Sail Date: / Traveled As: Couple

Clean with good amenities and activities.

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very bad cruise by Traveler55

Sail Date: / Traveled As: Singles/Friends

Overall, the ship's decor was outdated. The staff was rude and unwilling to help in many cases, let alone going above and beyond the call of good customer service. The food was substandard. I have never been in jail or prison, but I would assume that the food on the ship would be comparable to prison food. For the most part, I ate bread and butter on the ship. We were celebrating a birthday and the staff had to be reminded several times. When they finally did bring the cake, (for which they wanted to charge an extra 11 Euros), they brought it to the other family dining with us and sang happy birthday to them. The entertainment was also substandard and not much to choose from.

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Perfect & Wonderful Cruise by MichelI

Sail Date: / Traveled As: Couple

One of our best cruise experiences ever! Destination: Spain-France-Italy Sailing date: 15-July-2011 Ages 24-29 Type:Couple Stateroom Type:Inside

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friendly staff and clean ship by JoyP

Sail Date: / Traveled As: Couple

Overall: Clean and well maintained

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Fantastic journey by AlbertR2

Sail Date: /

17 Cruises , 2 on Costa. Considering the price this is by far the best italian cruise company. Good meals, clean enviroment, well thought out itinerary Water , coffee and tea available all day Full ship but still enough room for romantic moments and quiet times

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Italian cruises not for Americans by BlytheB

Sail Date: /

As an American, I expect a certain level of customer service. Costa Cruise lines did not meet my expectations at all. For example, we were sold a room directly below the kitchen. It was so loud that there was no chance of us sleeping. We complained at least 2-3 times/ night (I even cried I was so upset about my trip being ruined by lack of sleep). We were put off for 5 days being told that the manager would be leaving a note at our room to let us know what they could do for us. They never left any note and had no intention of doing so. It was just a way to get rid of us for the moment. Day 5 of the cruise we finally sat down with the boat manager who told us that there was nothing that he could do. When asked if they would compensate us in any way, he said that that is not their policy. Apparently, the customer is always right has not made it into their culture yet. It was the worst vacation of my life. And, we could barely walk through the ship because of all of the cigarette smoke. My advice--stick with an American cruise line.

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A fantastic and interesting Cruise! by IsabelA

Sail Date: / Traveled As: Family (older children)

The places visited are fantastic but I consider instead of BARI ( in italy) it should include another place in Greece or similar such as an island.

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Some amazing cities, mediocre service by Dave13

Sail Date: / Traveled As: Couple

Service wasn't necessarily bad, just failed to be excellent in some important cases. Guest services was at times unresponsive and always over-crowded, and there were fairly consistent language barriers when trying to resolve issues such as room maintenance needs and onboard accounts. Some staff --bussing service in buffets as well as onboard photographers-- were too aggressive at times. Room maintenance staff disregarded our "do not disturb" sign repeatedly and at one time walked into the room while I was not fully dressed and calling out "no". Food was not as available as we've seen on other ships-- after 10 PM there was nothing available other than a few kinds of pizza; open breakfast closed too early; ice cream machines were not run very often, etc. Time allowed at some ports of call was much too short; cruise itinerary attempted too many sites and therefore limited time at each. Excursion options were limited, and for those accustomed to active excursions, --hiking, kayaking, etc.--unfulfilling.

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Don't do it!! by MelissaG5537519

Sail Date: / Traveled As: Family (older children)

This was the rudest group of people I have ever seen!!!! Everybody pushing, getting in your personal space, stepping on your feet constantly. This ship is not prepared for this many people, especially rude people!!! During buffets, they acted like vultures who had NEVER had a meal before. The dinner staff never introduced themselves or asked how our day was and the service was extremely slow-not just Italian laid-back. Embarkment was so uncooordinated taking hours to get on the ship.

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vacation in the Eastern Mediterrain by TiborS

Sail Date: / Traveled As: Family (older children)

Thanks for everything. We expected and got a nice vacation on your ship 'Costa Serena'.

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My Mediterranean Cruise by ElaineS3

Sail Date: / Traveled As: Couple

The ship was very decorative. The staff was helpful when we had a problem. However, because it was an Italian ship, the language was geared to them and even though English was spoken, there were many misunderstandings because of language. The "before trip" information was totally lacking. Many problems would have been avoided if we had more pre-sailing info. Costa was not quick to answer questions because we did not book directly through them.

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Inbelievable Cruise by MarceloL

Sail Date: / Traveled As: Couple

Great ship, great swimming pools, great staff, great atmosphere

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Family Cruise by CarolH8

Sail Date: / Traveled As: Family (older children)

This was our family's first cruise and we enjoyed the experience. We didn't take the ship excursions, simply went off on our own and toured or hired a guide. Enjoyed the stops, especially Turkey and Croatia. Food was fine, ship was great, embarkation slightly confusing for first-timers. Found additional fees added up - be sure to budget cold drinks, better coffees and bottled waters into your trip.

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First Class Cruise by HalW

Sail Date: / Traveled As: Couple

We were the 16th cruise on the new Costa Serena. The ship is superb, and the crew gives real meaning to the words "customer service." They were terrific. This is a big ship, holdiing over 3500 passengers, but the design makes it seem more intimate. The decor is something you either like or dislke depending on your personal taste, so I won't comment on that. With that many people on board you would think that it would seem crowded, but once again the design allows everyone the space they need without feeling cramped. We found the food excellent both in quality, quantity and availability. You won't be hungry on the Serena. If it is available we suggest you purchase the X-1 beverage package which was well worth it for us. Ask about it when you're making your reservations. Make sure you're outside on the highest deck for the sail-away from Venice. It's something you'll never forget. And its fun to watch the captain dock the ship in Bari. There are people who can't park their cars that well. Enjoy this great experience.

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2.0

Great destinations, terrible ship. by bren44

Sail Date: / Traveled As: Couple

I will keep this concise and to the point. Major shop fitting/building work taking place on the ship throughout the 7 days, Cutting , grinding and drilling on a continuous basis. This is not classed as routine maintenance in my opinion. The main bar was regularly closed for "exclusive cocktail parties"??? This severely limited your chances of sitting down and enjoying a drink. Breakfasts were poor. Toast was like cardboard, no beans and the cereals were cheap and nasty imitations. The grill was only open 12 till 3. The restaurant only catered for Italians and the portions were tiny. The restaurant food was presented well but this did not hide the poor standard of the meals being offered. I was often hungry in the evening but there was literally nowhere to grab a snack after having your evening meal. The theatre`s entertainment was extremely poor. The general entertainment was poor. The ship was old and tired. The holiday was ruined by the time spent on the ship. Princess cruises was a far more enjoyable experience. 

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2.0

A Terrible Experience by mch12490

Sail Date: / Traveled As: Couple

It was okay

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1.0

Do not sail on Costa Cruises! by Kate5

Sail Date: / Traveled As: Singles/Friends

Dear Travellers, 

Warning!!! Do not book a cruise with Costa Cruises (which is owed by the Carnival Corporation).

In October 2014, I went on a 7 day Mediterranean cruise on the Costa Serena. While the trip itself was fine, my experience has been spoiled by Costa Cruises’ horrendous customer service. 

Read the time-line below if you want the details but at the very least please trust me in saying that this company does not believe in customer service and I sincerely urge you to book your cruises elsewhere!

Given the circumstances, I have been extremely polite and patient…Please share with others so they don’t have to experience the same frustration and financial loss.

For those who are interested, here is a time line of the events…

Nov 3 - Severe storm on the Mediterranean sea. An announcement is made that the ship will not be stopping in the port near Rome as scheduled but continuing on to Naples and arriving around 2pm on Nov 4. Given those circumstances, it will be impossible for me to make my flight from Rome to Zurich at 2pm on Nov 4 so I go to the customer service desk. I ask if I can have internet access in my cabin so that I can change my flight. I am told that is not possible but if I can provide them with my travel itinerary, that they will take care of it and let me know in the morning what my new travel arrangements will be.

Nov 4 - I am informed that my new flight to Zurich will cost me $366 euros (which is about $550!). I am curious why I should have to pay for the new flight but the crew insists that the storm is not their fault and that they are therefore not responsible for compensating me in this situation. I am immediately billed for the cost of the flight and told that I can try calling the North American Costa offices to explain my situation when I return to Canada. I can’t fathom why I am being charged so much money for such a short flight but I have no choice but to pay before I can disembark and catch my flight.

Nov 10 - I am home from Europe and call the North American Costa office as directed. Their automated answering system directs me to send an email for any issues concerning past cruises. Their agents are only available for people calling to book new cruises.

I oblige and send an email requesting someone to call me as my situation is too complicated to fully explain in an email. I do not receive a response.

Nov 14 - I call Costa Cruise requesting this time to speak with an agent. I am told I need to send an email. I reply that I did send an email and received no response. They track down my email and tell me that the customer service agent will call me that afternoon. I do not receive a phone call. Instead I receive an email from customer service with a letter in response to my email which basically quotes their company policy of not offering any sort of compensation for missed travel arrangements regardless of the reason. None of this addresses the issue at hand that I was told that my travel arrangements would be ‘taken care of’ and had I known that I was going to be out of pocket for a new flight, I would have ‘taken care of’ the new arrangements myself.

I politely respond with an email requesting that the customer service agent call me so we can discuss the actual issue. Of course, I do not receive any response.

Nov 20 - I call Costa Cruise asking to speak with the customer service agent who is handling my  situation. I am told ‘she doesn’t do phone calls.” I find it surprising that the customer service agent ‘doesn’t do phone calls’. I ask if there is someone else I need to speak with and I am told that no, she is the one in charge. So I politely insist to speak with her as it is just much easier to explain my situation over the phone than trying to send another email (to which I will likely get no response anyway). I am momentarily put on hold. Unfortunately, I am told that the customer service agent has laryngitis and is unable to speak with me at that moment. What are the chances?!?  I am told she will call me back after the weekend on Monday Nov 24.

Nov 24 - Surprise! No phone call from Costa Cruises to address my situation.

Nov 25 - I call Costa Cruises and ask to speak to the agent. The phone system disconnects. Is this an accident?! I call back and I finally get to speak with the customer service agent (thankfully she has recovered from her laryngitis!) She basically explains that they are not willing to help me in any way because of their policy to not offer compensation for interrupted travel plans. I explain that the staff on board the ship said they would ‘take care of’ my new travel arrangements and by the time I realized I had to pay for a new flight, it was too late to make my own alternate arrangements - that they basically completely mishandled the situation. I am told that she will speak to her managers and call me back the following week.

The following week arrives…

Dec 1 - no phone call

Dec 2 - no phone call

Dec 3 - no phone call

Dec 4 - no phone call

Dec 5 - no phone call

I even give her a few more days…

Dec 8 - still no phone call.

In the meantime, I contact Swiss Air only to discover that my flight never got changed! Rather than changing my original flight (which would only have cost 65 euros), Costa simply booked me a new flight at the cost of 366 euros. It saddens me that they would treat a customer this way.

Dec 9 - I call Costa and I’m told that the customer service agent is at lunch but that I can leave her a voicemail which I do. She does not return my call. I guess she had a really long lunch that day.

Dec 10 - I call again and I am told she is not at her desk so I am again directed to her voicemail. She does not return my call.

Dec 11 - I receive another email from Costa Cruises stating that they are unable to offer me any sort of compensation. It concludes with “We hope you will consider us again in the future and look forward to welcoming you aboard.” 

Somehow, I don’t think so…

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5.0

Costa Serena best of the best by rgeuens

Sail Date: / Traveled As: Singles/Friends

Lets start with some background.

 

This was my 7th cruise with Costa and the second on the Serena.

 

The embarkation in Savona went fast and swiftly. I had booked a suite, so i got priority boarding. When you arnt a costaclub member or suite passenger, you might have to wait 1 to 2 hours before boarding if you are not there early.

 

I loved the suite, it had everything from a Jaccuzi to a coffe making machine and a big balcony.

 

I enjoyed dinner a lot. you get to taste different Italian food. And yes you dont get steak and lobster because its an Italian ship. There also is no buffet for dinner only a pizza restaurant. Or if you pay the extra of 25 euros per person there is the club restaurant, wich in my opinion is definitly worth it.

 

There is a daily show in the three story theater, and in the bars anfd lounges there is live music.

I also recommend taking the all inclusive package. Even for non alcohol drinkers there is a lot of money to be saved.

 

Already looking forward to the next cruise onboard the Costa Diadema.

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