Some amazing cities, mediocre service
Costa Serena Cruise Review to Europe - Eastern Mediterranean
7 Night Ancient Treasures (Venice Roundtrip)
Sail date: August 16, 2009
Ship: Costa Serena
Cabin type: Inside
Traveled as: Couple
Reviewed: 11 years ago
Review summaryService wasn't necessarily bad, just failed to be excellent in some important cases. Guest services was at times unresponsive and always over-crowded, and there were fairly consistent language barriers when trying to resolve issues such as room maintenance needs and onboard accounts. Some staff --bussing service in buffets as well as onboard photographers-- were too aggressive at times. Room maintenance staff disregarded our "do not disturb" sign repeatedly and at one time walked into the room while I was not fully dressed and calling out "no". Food was not as available as we've seen on other ships-- after 10 PM there was nothing available other than a few kinds of pizza; open breakfast closed too early; ice cream machines were not run very often, etc. Time allowed at some ports of call was much too short; cruise itinerary attempted too many sites and therefore limited time at each. Excursion options were limited, and for those accustomed to active excursions, --hiking, kayaking, etc.--unfulfilling.
Ports of call
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