Costa Serena Cruise Review to Europe - Eastern Mediterranean

Contributor Level: Deck Hand

Experience
2-3 cruises

Review
1

Helpful Votes
12

3 out of 5

Some amazing cities, mediocre service

Sail Date: August 16, 2009

Reviewed: 6 years ago

Traveled As: Couple

Room Type: Inside

Service wasn't necessarily bad, just failed to be excellent in some important cases. Guest services was at times unresponsive and always over-crowded, and there were fairly consistent language barriers when trying to resolve issues such as room maintenance needs and onboard accounts. Some staff --bussing service in buffets as well as onboard photographers-- were too aggressive at times. Room maintenance staff disregarded our "do not disturb" sign repeatedly and at one time walked into the room while I was not fully dressed and calling out "no". Food was not as available as we've seen on other ships-- after 10 PM there was nothing available other than a few kinds of pizza; open breakfast closed too early; ice cream machines were not run very often, etc. Time allowed at some ports of call was much too short; cruise itinerary attempted too many sites and therefore limited time at each. Excursion options were limited, and for those accustomed to active excursions, --hiking, kayaking, etc.--unfulfilling.

Pros: The ports

Cons: Minimal time at ports, mediocre customer service

Recommends Costa Serena? No.

Katakolon (Olympia), Greece

Don't Miss: Ancient Olympia
Bari, Italy
Had very little time at port
Izmir, Turkey
Most excursions did not visit the Temple of Artemis, which is located near the other ruins at Ephesus
Don't Miss: Ancient Ephesus
Istanbul, Turkey

Don't Miss: Blue Mosque and Hagia Sophia
Dubrovnik, Croatia


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