Some amazing cities, mediocre service

Costa Serena Cruise Review to Europe - Eastern Mediterranean


Contributor Level: Deck Hand
Experience: 2-3 cruises
Review: 1
Helpful Votes: 12

Overall Rating:

3.0 out of 5
Verified Review
7 Night Ancient Treasures (Venice Roundtrip)
Sail Date: August 16, 2009
Ship: Costa Serena
Cabin Type: Inside
Traveled As: Couple
Reviewed: 7 years ago
Service wasn't necessarily bad, just failed to be excellent in some important cases. Guest services was at times unresponsive and always over-crowded, and there were fairly consistent language barriers when trying to resolve issues such as room maintenance needs and onboard accounts. Some staff --bussing service in buffets as well as onboard photographers-- were too aggressive at times. Room maintenance staff disregarded our "do not disturb" sign repeatedly and at one time walked into the room while I was not fully dressed and calling out "no". Food was not as available as we've seen on other ships-- after 10 PM there was nothing available other than a few kinds of pizza; open breakfast closed too early; ice cream machines were not run very often, etc. Time allowed at some ports of call was much too short; cruise itinerary attempted too many sites and therefore limited time at each. Excursion options were limited, and for those accustomed to active excursions, --hiking, kayaking, etc.--unfulfilling.
5 out of 5
1 out of 5
Had very little time at port
3 out of 5

Don't Miss: Ancient Olympia
5 out of 5

Don't Miss: Blue Mosque and Hagia Sophia
3 out of 5
Most excursions did not visit the Temple of Artemis, which is located near the other ruins at Ephesus
Don't Miss: Ancient Ephesus

Pros: The ports

Cons: Minimal time at ports, mediocre customer service

Recommends Costa Serena? No.

Was this review helpful? 12

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